Pros: I love promo they are running during holidays
The fullsize car I upgraded to provided my with more space and was the quietest ride ever. It also helped to have a backup camera to help me park. I wish all cars had this feature
Cons: They only had in black which proved to be hot in the California sun
Nov 6 2016
Cons: I booked w/Kayak for a car in LAX. What I got was a car in some other Los Angeles location. Yes, it was a good price but I had to pay 3 times the arrangement. The rental agency said this happens all the time!!! How horrible for Kayak to not alert us to the location. I requested LAX car. How am I to know the actual street address for each rental agency??? At no time did the Kayak program state that I was booking so many miles away from the airport and that a shuttle bus was not provided? If I request a car at LAX, I expect a car at LAX. If I wanted a car downtown Los Angeles, I would have requested a different location. Kayak has a responsibility to state a warning that the car will be X miles away from LAX. And to find out that this happens often clearly puts some responsibility on Kayak for alerting their patrons to exactly what/where they are renting.
Dec 17 2016
Pros: The service
Cons: The car was cheap. Not even an arm rest for passenger. Surprised the windows were automatic
Jan 1 2017
Enterprise made all inconsistencies corrected
Pros: Discounts given fo problems faced. great rate.
Jan 18 2017
Pros: Ordered through 3rd party travel site and registered the wrong location. Enterprise Associate onsite was extremely helpful in correcting the error and getting me on my way.
Pros: I loved the car. It was super smooth and such an easy ride. Wish I didn't have to give it up. Customer service was also very lovely. And they even gave me a bit of a discount for waiting for a while to get my rental.