4.8 OkayFeb 28 2017
Their computer system was down but they manually oThe customer service person was a new employee but got some assistance from another staff person.I'm still waiting for confirmation that all was good with the car upon return! Budget system was down again! My car was dirty and could've used a car washing! I took it to a car wash immediately after leaving the budget office.
10.0 ExcellentAug 30 2016
The car choice (VW Jetta) was excellent, in great condition and very comfortable to drive; compared to other economy and compact alternatives.
5.6 OkayMar 10 2016
I was able to negociate for a more comfortable car.The vehicle I asked for in my reservation was not available (not delivered from the airport location). I picked up one vehicle (a Jeep) which did not have a full tank of gas and decided that vehicle was too uncomfortable for a long trip so I returned to ask for another vehicle and was able to obtain a Malibu (also no full tank). I did not like having to refuel two vehicles without having used them. The Malibu had no flat repair equipment. Instead I was told to call road side assistance if needed. Two other vehicles on the premises could not be rented; one had a "wrong mileage" issue and another had an expired registration. I am very unlikely to rent from Budget again.
10.0 ExcellentDec 8 2015
Great service and professional