Union Car Rentals

Cons: Have to wait for half an hour outside the branch for the lone staff to return. Then found out after settling my charges here in Toronto that I was charged twice for the insurance coverage.

Cons: When I arrived to pick up my rented standard group vehicle (VW Jetta), they had none on site or any standard vehicle for that matter. The agent insisted that an intermediate group vehicle (Toyota Corolla) was "similar" and therefore acceptable. I pointed out their own documentation on line clearly showed they were two different car groups. I had to pay an extra $84 to get a car that was big enough for our trip. I corresponded by email to the area manager that, since they did not have the car I rented on site and I was forced to upgrade, to do the right thing and refund my additional charge. He did not. I plan to push this issue up the management chain.