Reviews for Avis in Vancouver
- All reviews 100%
Sep 14 2017
Very Busy, got a free upgrade
Cons: we weren't told where to return the car, when I arrived in the morning there was a 40 person long queue freshly dropped off from the airport, I was told the car had no scrapes, when i inspected the car there was scrapes on most sides - so I had to bring that to an employees attention so they they would not charge me for scraping up the car, the office itself was very messy with over flowing garbage bins and paper littering the floor everywhere, there was no clear queueing system - either when the place was full or empty, car was meant to have been cleaned before we got it, but we found a charger in the middle arm rest, there was also a dog food wrapper in the car door - so it wasn't cleaned that much.
Aug 29 2017
Cons: The drop off spot was poorly marked and I ended up paying for parking.
Aug 28 2017
Fast friendly service
Pros: Office was easy to locate, despite being busy the wait was not long, staff were helpful and efficient. The car was excellent, above our expectations. Drop off was well-signposted and again staff were very efficient.
Cons: Rate for insurance was not included in price on Kayak, doubling the cost of renting car.
Aug 5 2017
Cons: There was an extremely long line the morning we went to pick up the car and there was one person working the counter. Another guy jumped in to help but not before announcing he might not really know what he was doing. The main guy who was working stayed calm and that helped lower the angst in the line.