Pros: Hello - I reserved the car for my boss. I then learned the location was not in fact in the airport as the website had lead me to believe. Then when I asked for a pick up from our offices a pick up was not available. We ended up just cancelling the reservation. I haven't checked the CC statement yet. But as soon as I do I will be contacting you for a refund.
Pros: At pickup I realized I had reserved at the wrong location. The agent was very helpful and said don't worry I can help. I was not able to get the car I originally reserved, but that was OK. I had to rent a SUV (my mistake for not knowing the PBI address). I was just happy that I did not have to go to another location.