Pros: I forgot my sun pass Advice at them when I drop off the car rental. Please ask them about it because I will come back after ten days, so I will take it.
Oct 24 2015
Pros: Clean car, friendly staff
Cons: The car was difficult to locate when picked up. It also had a push button start and I had no idea how to start it. I had to google how to start the car. Staff should've been aware of this and given instructions
Dec 10 2015
Pros: the smooth process it took me to rent and return the car.
Dec 28 2015
BRAND NEW VAN!
Pros: Loved that it was brand new with that NEW CAR SMELL!
drove great, friendly & fast service at the counter at MLB.
Cons: too new - was paranoid to damage it!
Feb 13 2016
Pros: Very pleasant and efficient agent. Told of upgrades, options. Was not pushy. Have rented with Budget many times and will continue to do so. Would highly recommend.
Feb 23 2016
Pros: Speedy pick up and drop off. Everyone was nice and helpful. The second time I received an upgrade at no charge! Loved Melbourne!
Feb 25 2016
Pros: Very good experience. Upgraded for no extra charge.
Cons: Vehicle was not cleaned on outside when picked up
Feb 25 2016
Pros: Value and helpful staff at Melbourne Airport pick up
Cons: The radio on the car didn't work - kept turning itself off. No one at Orlando drop off to tell them about the problem - they just scanned the barcode, handed me the receipt and walked away.
Jun 19 2016
Pros: Easy return - close to the airport.
Cons: At Melbourne Airport, they charged my card despite me asking to pay in cash and then argued with me when I asked to reverse the charge saying it would just be easier to leave it on the card. I was late for a flight so just stopped arguing about it and left the charge on my card.
Nov 1 2016
Pros: Hardly anything.
Cons: Return areas are poorly marked. "Avis" and "Budget" share the same spots but that is not at all discernible from a distance because the Avis lettering is big and bright red, the Budget lettering on the same parking signs are much smaller than the large Avis lettering and a light blue with little contrast. Spent several minutes looking for a separate "Budget" area then finally decided to call the desk and ask where I was supposed to park. The phone rang on for many minutes with no answer. Finally I walked in and found 3 people at the desk doing nothing and asked why no one answered the phone. There were no other customers at the desk. Excuses were first there 'was no phone call" then I dialed the number while there and it rang in the "back room". I could hear it. The excuse turned to "we don't always hear it". Why does the phone ring in the "back room", I asked? Of the 2 males (there was one female who conducted herself properly), one at the desk said something to the effect of "who cares" and became surly and unprofessional. The Budget desk at the Melbourne airport became an unbelievably bad experience. Person should be fired.
Pros: Low cost and fast and easy rental at the last minute.
Cons: When they were trying to give me a mediocre car but when I complained, they gave me a better one.
Oct 28 2015
Cons: Is not located in the airport, have to call.
They didn't had the reservation in their system. Try to set me up with a different deal for less than reservation.
Local is dirty, not friendly.
Dec 14 2015
Excellent customer service!!!!
Pros: The thrift ad is misleading: it said unlimited mileage but when I went to get the car I was told only 450 miles and had to stay within the state. I wasn't too happy at all. I had printed out everything and it definitely said unlimited miles; the employee immediately went on line, booked me with another company and actually took me to another location to pick up a car. I rented the other car but can't stop telling everyone about the super customer service from thrift!!
Cons: Misleading ad!
It said unlimited miles....you lied:(
Jan 25 2016
Terrific service and Vehicle
Pros: Prompt and professional pick-up and delivery.
Cons: Nothing...at all.
Feb 5 2016
They were not open when I arrived
Pros: The price would have been better than the price I got for the national rental I had to get at the counter
Cons: They close at 7pm so any flight that arrives after that can not get their car. This was not clear when I rented it on kayak. I had to rent a car in person at the counter of national rental
Feb 7 2017
Pros: It was transportation
Cons: The car was too small, the ignition was hard to turn off and on. I never could find the lever to open the fuel tank door, so I could not return the car with a full tank. This was by far my worst rental car experience.
Mar 31 2017
Worst smelling rental ever
Pros: Not much to be honest it's was pretty much all bad!
Cons: The customer service , the smell of the car was horrible , the capped mileage that was different than what my wife reserved online, the inability to return the car to a different Thrifty location at the Orlando Airport 45 miles away. I will never rent from them again and as a retired USAF veteran and constant traveler thats saying a lot.
Pros: The people who work there are terrific. Pleasant and efficient. Although it's not on the airport grounds, it's so close that a phone call to them means you'll be in their van within 10 minutes.
Cons: There was a residual smell of cigarette smoke (though it's prohibited by their conditions statement). It was only apparent after the car had been shut for a number of hours, and dissipated easily by driving with the windows open for a short while.
Feb 15 2016
Dollar rental is a scam and should not be allow on
Cons: Dollar rental is a scam and should not be allow on your site.
The contract was for unlimited miles as it said on your site.
When we got there to rent the truck they gave us a add on stating that we were limited to 125 miles per day.. They refused to honor the contract.
I ended up having to go elsewhere to rent a vehicle and payed more.. Who is going to reimburse me for breech of contract??
Apr 17 2017
No one was at the counter - other agents speculated that she went home
Cons: We were stranded. Agent was not available to rent car. Our flight was due in at 11:30 PM, I arrived to desk about 11:45. Other agencies were busy but dollar was vacant.
May 23 2017
No unlimited miles
Cons: Booked on kayak a mini van with unlimited miles. Arrived at counter and van not available but given a equivalent SUV. Then told that this location does not give unlimited mileage, apparently there is some fine print that says not all locations honor unlimited mileage, but you won't know until you get there to pick up. This is an important feature of any car rental deal and should be definitively disclosed not part of a bait and switch tactic.
Cons: West MLB didn't end up the place I rented the car. MLB airport wasn't of any help...he just said for me to take a cab and go to the other enterprise.....finally get a car.....NOT clean , car is dirty, NO GAS...too pushy , didn't listen., had to cab from hotel to pick up car....isn't it advertised they will go anywhere to pick u up? Hmmm NEVER again.