Pros: Everything worked. Easy pickup and drop off. Good price.
Sep 27 2016
The worst experience
Cons: This is my worst experience with a rental agency. Her name was Karen and she was very rude. They just had one car and that too was getting cleaned and made me wait for 15 minutes. She was trying to find excuses not to give me the car. Their recommendations were to get a car in the airport, take a shuttle, take a taxi etc and not in a mood to get me a car. I would never go back to them again in my life.
Oct 3 2016
Cost far exceeded the per day rate
Cons: We were quoted 29.99/day and the final bill was 49.99/day? I don't understand and they'll be getting a call. I won't be using Budget again!
Oct 12 2016
Pros: At least the car was there.
Cons: I had previously dropped off a car at the Melbourne airport a week prior without any issues. But when I picked up this car on the 10th, apparently it was at another location 3 miles down the road (Sears).
What irritated me was when I picked up the car nothing was said and the agent charged me double the expected rate. Once I had walked out to the car and figured out the doubled rate, they informed me that rate was down the street at the Sears location. Why wasn't this brought up at the time of pickup. Guess I need to be more aware of the budget practices.
Dec 31 2015
Forgot my sun pass inside the rental car
Pros: I forgot my sun pass Advice at them when I drop off the car rental. Please ask them about it because I will come back after ten days, so I will take it.
Oct 24 2015
Pros: Clean car, friendly staff
Cons: The car was difficult to locate when picked up. It also had a push button start and I had no idea how to start it. I had to google how to start the car. Staff should've been aware of this and given instructions
Dec 10 2015
Pros: the smooth process it took me to rent and return the car.
Dec 28 2015
BRAND NEW VAN!
Pros: Loved that it was brand new with that NEW CAR SMELL!
drove great, friendly & fast service at the counter at MLB.
Cons: too new - was paranoid to damage it!
Feb 13 2016
Pros: Very pleasant and efficient agent. Told of upgrades, options. Was not pushy. Have rented with Budget many times and will continue to do so. Would highly recommend.
Feb 23 2016
Pros: Speedy pick up and drop off. Everyone was nice and helpful. The second time I received an upgrade at no charge! Loved Melbourne!