3.9 MediocreJul 30 2021
I rented a cargo van. The driver's door wouldn't seal all the way. The brake light kept coming on and I got a message that the brake pads needed servicing. When I arrived in FL I tried to trade it for one that was safe. Hertz told me to contact the nearest store to do this. None of the local ones would take it. The nearest place was over an hour away. I finally had to have it picked up (towed) and then rent something else. I do not blame the Hickory store, although they should have known that the van was subpar. This is a HERTZ problem.
2.0 MediocreFeb 18 2021
Nothing didn't have a carHonesty
8.0 ExcellentNov 9 2020
Yes Daniel was great!
10.0 ExcellentAug 18 2020
Car was very clean, staff at Hertz friendly!I was lucky to see a poster about toll pass program, would not have known that I could drive through the e-z pass without stopping to pay. Would be good to consider final destination for customers to make sure they know those tips!
2.0 MediocreJul 22 2020
To actually get to pick up and use the truck that I rented...didn't happen...wasn't notified until 8:30am on the day of pickup which was supposed to happen @ 9am...30 minutes before pickup time, I am told the truck would not be available.
10.0 ExcellentMar 18 2020
Check in and check out were quick and easy. Car was clean and everything worked in the car.Really can’t think of anything much that could have been improved
2.0 MediocreJun 5 2019
The office closed at 2:00. I did not get there in time driving from Raleigh! The front desk person at the Marriott Hotel where the branch is located thought it was open until 4:00 Even Enterprise thought it was open until 4:00. The person who worked there could have called me!
10.0 ExcellentMay 22 2019
the staff made us laugh at the beginning and the turn in process was simple. Only bad thing is it's hard to see their location but once you know where it is, all is well.
9.6 ExcellentApr 3 2019
The three women that worked there were spectacular. There was an issue with the car I got and they had it fixed and ready to go super fast.Price for weekly rate. Usually weekly rate is cheapest and this time it was more. Not a crazy amount more but still sucked.
2.8 MediocreJan 6 2018
The car was in bad shapeThe price was what made me choose this one.The car was in bad need of a front end alignment. When it got up to speed on the interstate it was hard to hold in the road. And it was an economy car but used more gas than the Dodge Charger I rented the last time I did this trip. They told me that I could switch the payment to a different card when I dropped it off but when I dropped it off nobody was there. The girl at the hotel desk where the rental office is located said they the rental people don’t always come in unless they have an appointment.