Pick-up location | Winter Park |
---|---|
Car types | Compact, Convertible, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Minivan, Pickup truck, Premium, Standard, Standard SUV |
Rental locations | 9 |
Airport locations | 0 |
Popular agencies | Turo, Budget, Avis, Hertz |
Economy | $26/day |
Compact | $30/day |
Intermediate | $27/day |
Standard | $30/day |
Full-size | $27/day |
Minivan | $36/day |
Full-size SUV | $38/day |
Premium | $37/day |
Luxury | $37/day |
Convertible | $47/day |
Pickup truck | $32/day |
Standard SUV | $24/day |
Intermediate SUV | $30/day |
3 locations in Winter Park
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Reviews
10.0 Wonderful
Mar 2021
Pros:
Excellent staff and service. Couldn’t have been better2.0 Poor
Jan 2021
Pros:
Nothing good.Cons:
Untrustworthy salesman. Car not clean. No after hours drop off. Long wait to get a car despite having a reservation and first customer in line.6.0 Okay
Dec 2021
Pros:
Never got final bill upon return8.0 Very good
Oct 2020
Pros:
Staff was friendly and interaction was fairly efficient.Cons:
Windshield wipers needed replacing and we found that out as we drove through a series of storms on our way home. It was dangerous. Ipad was not fully charged and staff had to reenter information during our pick up as it died during the process. Vehicle was not full of gas. We had to gas it up before we left on our trip.3.6 Poor
Oct 2020
Pros:
Rep was nice and polite .Cons:
Car had issues, AC stopped working in the middle of a road trip so for 4+ hours there was no AC in the Florida heat. Car was not as clean as it could have been Car had damage on it that just made the car seem older than it was , and due to the AC issue, noticeable damage, as well as lack of cleaning it just seems like the cars are not as well maintenance as they could be10.0 Wonderful
Sep 2020
Pros:
comfortable car, easy driving, easy pickup, and dropoff, also very Covid safety conscious.Cons:
Online when I chose the car, it described the SUV as holding 5 people, but the car I originally chose would have been a tight squeeze for four people. I think the car was labeled as medium SUV and should have been considered a compact SUV.2 locations in Winter Park
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6.0 Okay
May 2021
Pros:
Yes.Cons:
More Budget personnel at the pickup site. It was a long wait to get my rental car.6.0 Okay
May 2021
Pros:
Good price.Cons:
The facility in orlando where I picked-up and dropped off was in rough shape. The guy working the counter was good. The car was good.10.0 Wonderful
Apr 2021
Pros:
the experiance of renting was great.Cons:
the price diffrence from airport to non airport location is disapointing i reserved a car for 435. but had to pay 735. so i would go back to enterprise car rental for better value for the money.10.0 Wonderful
Apr 2021
Cons:
Would be nice to have some kind of transportation from and to the airport or be able to find transportation online when booking the rental.10.0 Wonderful
Apr 2021
Pros:
$800 for 5 days in an economy car. The pick-up was miles away. The car smelled like cigarettes. The waiting at the location took 40 mins. The guy at the counter was nice. Easirent was hands down, unanimously the worst experience I have had renting a car. Budget car rentals are a false economy. In the end, it was $300 more than enterprise or hertz with hidden fees and a terrible experience.Cons:
Everything. The entire customer experience was awful from beginning to end.2.0 Poor
Apr 2021
Pros:
The counter people were rude. Going back and forth helping you and other people that didn't even get in line.Cons:
Better customer service.2 locations in Winter Park
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2.0 Poor
May 2021
Cons:
The price I paid was twice what I booked on kayak2.0 Poor
May 2021
Cons:
You let me rent a vehicle that the rental company didn’t even have. So I never got the car and I’m out $22 non refundable insurance charge.6.0 Okay
Feb 2021
Cons:
The experience was not very good, the vehicle was not completely clean at the time of the pick up, it had a bad smell inside. In reference to the price for having exceeded the delivery time by 7 hours they charged me an additional day, I do not agree with this collection policy2.0 Poor
Jan 2021
Pros:
Nothing, I arrived at the location via an Uber and they had no cars available for me to rent and the customer service at this location was extremely unprofessional.Cons:
Ensure locations have rentals available, better customer service. also I chatted with your team who said she would have a supervisor call me back in 15 to 30 minutes and until this day not one person has called me back to confirm I have not been charged. Please look into my concerns and request2.0 Poor
Dec 2021
Pros:
Nothing. Horrible experience.Cons:
We arrived at the rental car pick up location 20 minutes before reservation and were notified that the cars were already sold even though we had the booking confirmation. The staff member was extremely rude, and laughed when stating that there was no way that we would be getting a car today even though I made the reservation over a week in advance.2.0 Poor
Dec 2020
Pros:
Nothing, they had no cars available when I got dropped off by my uber. I need a full refund of my booking because you guys charged me without providing service. I left with no rental car. Please have someone contact me for my refundCons:
Nothing, they had no cars available when I got dropped off by my uber. I need a full refund of my booking because you guys charged me without providing service. I left with no rental car4 locations in Winter Park
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7.6 Good
Sep 2020
Cons:
Location understaffed. Waited 10 minutes without anyone in the lobby. Singular staff was detailing another vehicle for a waiting customer. I finally walked outside and around and handed off my key so I could leave. Never did go through my vehicle with a hertz rep at drop off, which would have been my preference8.8 Very good
Sep 2018
Pros:
Ready available, easy pick upCons:
I wish the car was cleaner on the inside2.0 Poor
Aug 2016
Cons:
The manager and his lack of customer service. It took them almost 3 hours to get us our rental. We were late to our destination and did not get to see our family. We had to drive in the worst traffic and at the worst time of day. That part of our trip was destroyed by the lack of customer service. The solution given from the branch manager was not enough to make us feel better or want to return as a customer.2.0 Poor
Jul 2016
Pros:
I entered the location as Orlando Airport knowing there was a Hertz rental location. However, the location Kayak allowed me to make the reservation was off the premises and we were unaware. The location was about 20 minutes from the airport.4.0 Mediocre
Apr 2016
Pros:
No problem with the car itself.Cons:
We have NEVER rented a car where the spouse was not included in the original quote. The additional cost was prohibitive. So my husband had to drive everywhere, even short trips. We rented for a month, so this was quite inconvenient! We shall not rent from Hertz again.8.0 Very good
Mar 2016
Pros:
DROP OFF WAS FINE. I WAS JUST UNHAPPY MY RESERVATION PRICE WAS NOT HONORED