| Full-size SUV | $46/day |
| Mini | $66/day |
| Convertible | $50/day |
| Commercial | $33/day |
| Compact SUV | $38/day |
| Supplier Choice | $52/day |
| Intermediate SUV | $70/day |
| Standard SUV | $79/day |
Decent
Pros: Ready available, easy pick up
Cons: I wish the car was cleaner on the inside
Pros: Gas mileage was great
Cons: having to pick the car up at an offsite location was poor, there should have been highlighted information on application. The travel to an offsite location cost more than the rental of the car.
Pros: Staff were cordial andefficient
Pros: Car was in great condition! At drop off, customer service was awesome!!
Cons: At pick up, agent was working with other customers while we were sitting at her desk.
Multiple charges to our card which was frustrating
Car did not have a full tank to start.
I will not rent from Hertz again.
Cons: The manager and his lack of customer service. It took them almost 3 hours to get us our rental. We were late to our destination and did not get to see our family. We had to drive in the worst traffic and at the worst time of day. That part of our trip was destroyed by the lack of customer service. The solution given from the branch manager was not enough to make us feel better or want to return as a customer.
Pros: When the car we got was difficult for my wife to get into, I returned it to garage and Karolina took excellent car of me. She arranged a different car and it worked out very well. When we returned the car after a week we met Mario who drove us and our luggage back to departures so we could get our wheelchairs. Both he and Karolina gave us excellent service above and beyond what we expected.
Cons: Nothing. Everything was super.
Wrong Car. Terrible car.
Pros: Courteous employees
Cons: We were given an economy car when we had reserved an intermediate. No other cars on property so we had no choice but to take it. Had to drive 1000 miles in a Hyundai Accent with no cruise control.
Car upholstery stained front seat and back. Tire was low on air, had to put air in it, but ended up with a flat. It was Sunday so no other Hertz locations open to switch the car. ....had to take it to repair shop and leave it all day to fix tire.
They gave us a $40 voucher for a future rental when we returned the car since we had rented through Kayak and they could not credit our card.
We had rented the car for the trip so we wouldn't have to worry about our older car on the road. So much for that idea.
Unclear
Pros: I entered the location as Orlando Airport knowing there was a Hertz rental location. However, the location Kayak allowed me to make the reservation was off the premises and we were unaware. The location was about 20 minutes from the airport.
Spouse couldn't drive without additional cost
Pros: No problem with the car itself.
Cons: We have NEVER rented a car where the spouse was not included in the original quote. The additional cost was prohibitive. So my husband had to drive everywhere, even short trips. We rented for a month, so this was quite inconvenient! We shall not rent from Hertz again.
Pros: DROP OFF WAS FINE. I WAS JUST UNHAPPY MY RESERVATION PRICE WAS NOT HONORED
All good!
Pros: Almost everything
Cons: I ended paying 100% more because the lady in the counter forced me to pay the insurance and liability when I was told that the insurance wasn't a mandatory item...
Horrible customer service
Cons: I cancelled my reservation before hanging up the phone! Horrible customer service. Will not recommend this company.
