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The staff was helpful and I liked my room. We came in the middle of the renovation of the lobby, and it was a little inconvenient, but as I said, the staff was very helpful. I had to be in a wheelchair, and the elevators were small. Otherwise... all went well.
close to station no water in the room
room was comfortable and had good selection for breakfast. didn't like not having trea and coffee making facilities in room
Star hotel is great for family, location is very good and the breakfast is good also
convenient location carpet had been torn out of hallway on the entire floor that I was on giving a somewhat bombed out feel to the place
Staff was great in every way that a professional and friendly staff should be. No real dislikes, just meager breakfast buffet and somewhat small room.
Very near to the Central Station. Breakfast was good with price in mind. Receptionist was friendly. Old and narrow space.
ample breakfast buffet,but lousy coffe. dobbel bed too soft, type hammock feeling.
Great location. Close to central station. Great service from the front desk. Good breakfast. Some rooms require to take few steps of stairs with no ramp. Not good with big luggage (or elderly).
Just a block from the train station, comfortable beds, good continental breakfast. Room was pretty small and Spartan, no suitcase stands or toiletries, very few power outlets especially near beds. No air conditioning and heater did not work. Midweek price was way too high--I wouldn't pay more than $200 out the door...
location Room 331 had a foul smell coming from the bathroom.
Located in the "cheap hotel district" this is exactly what we were hoping for from our stay! Terrific location (next door to the main train station), clean hotel, nice staff with easy check-in/check-out process, and a breakfast buffet that gives you a little taste of what the food will be like! Enjoyed our stay! Rooms are small which we knew. Also, buffet does get crowded as others have mentioned but would recommend for a fine spread of bread, meat, eggs, and some fruit! Would also recommend bringing your own soap/shampoo.
comfort Too long time tjekking out
The rooms were a good size for scandinavia, and there was a very good view. Although a 5 star hotel there was a general small mindedness and lack of orgnasation; very expensive wifi, very expensive breakfast and be careful when to go there as we just avoided very long queues. I arrived early and did not need to be told that normal checkin was at 16:00, when I did come back after 16:00 nothing had been done i.e. had to complete checkin, bags not already in room etc
The helpfulness of the staff could not be faulted and the choice of food for breakfast excellent.
The beds were extremely comfortable and the view from our room was lovely. We were upgraded from a city view to water ciew room. The reception staff took too long to answer the phone. Perhaps more staff are required?
Que to check out / que to hold baggage - lots of waiting
The hotel provides a very good location to Tivoli Gardens and Train Station
Cleanliness and Location. Within walking distance of City. Our Room wasnt automatically cleaned.
Service in bar/restaurant The late check-in
the room and the wiew no
Very comfortable beds. The executive lounge was good value. The location is good enough but it's a bit of a walk to the absolute city center.
The location was great, along with the lobby and staff. Nowhere on the website did I find pictures of the part of the hotel where I stayed. Different rooms.
Small room, without a/c so we open the window and it was a little bit noisy, breakfast was really nice in a big and nice room. The stand was very helpful
It's within easy walking distance to the central station . Loved the room! Clean, functional and modern. I liked everything about the hotel.
No complaints whatsoever. Room waa very clean and comfortable. Staff were helpful and friendly. Loxation is aupwr convenient for getting to/from the main train station.
The staff was helpful and friendly, and the hotel was very pretty. My room was small and expensive, but reasonable compared to most places in Copenhagen. My room didn't come with a breakfast. It's not a big thing, I'm just saying.
Great location, steps to the central train station (15 min. ride to the airport). The room was very comfortable, well appointed, and extremely clean, while and the lobby a great place to relax and the garden and sidewalk tables and chairs are perfect for smokers. Excellent value for the price. Rooms do not have air conditioner and, while the city's temperature in August was cool, keeping the windows open at night was not an option because of the street noises generated by people. The staff graciously gave us a second room, which was significantly better in terms of noise, but you still could hear people eating breakfast in the garden
The hiotel is very well lcoated, minutes away from Tivoli Garden and the central station. It's clean, with very pretty rooms and helpful staff. Breakfast was nice, in a big, bright room. It also has a very welcoming reception, where you can sit and relax while planning your day or waiting for your friends to get ready. The wifi signal in the bedrooms was weak. At night, the area is a bit noisy and in the middle of the red light district.
The location was great (easy walking distance to central station) and the rooms were were clean and comfortable. The free breakfast was great as well. A false fire alarm went off at 4:30AM the first night of my stay.
It was a nice room, clean, comfortable, friendly staff, great breakfast, and convenient location. N/A
We stayed in the annex, Absalon City Hotel's cheap section. The hotel staff was friendly and helpful with directions and recommendations, the room was clean, and the bed was comfortable. The hotel is walking distance to everything in Copenhagen, especially Tivoli Gardens. Part of staying in the annex is shared bathroom facilities - the only downside. However, this is what you pay for in the cheaper lodging in the annex, so it's definitely a good value.
Clean, comfy, nice rooms. Good location, right near main metro but in a quiet area. They put us in the Annex rather than the Hotel-- so shared bathrooms and shared shower for 20 rooms (instead of the hotel's usual private bathroom). We had booked via kayak for 'hotel' at their lowest room price ($96), but there was no mention in the booking that it was just for the Annex, so I felt downgraded without notification-- the price was a bit high for a hostel (but not totally unreasonable-- the place is very nice). The Annex is more like a Hostel and was fine for 1 night, but probably not useful for folks who want their own bathroom.
Great location across from Tivoli and train station, near main walking street.
Friendly hotel, clean and comfortable. Excellent location.
I like the location, it was perfect. TThe first stay there, I wasn't as enamored as I became with the second stay. First time the room was a bit cramped and a bit worn, the second stay the room was much improved. Good service and very helpful staff. The firstt time we were there, the room was a bit tired and need to be redone. The second time there we had a remodeled room that was great.
staff very good, graeat views from 17th floor menus in alberto k with only 5 or 7 course meal. no choice
Nice view from the window. A lot of mirrors in the room. More than enough hangers. Tea kettle. Free wifi in the room. Nice lighting. They gave us a twin bed although we are a couple. No slippers, no bathrobe, and very few bathroom supplies (no cotton swabs, no cotton discs, just your basic shower cap, shampoo and lotion). Inconvenient bathtub/shower arrangement, but they never are convenient in hotels for some reason. The restaurant the consierge recommended was not very good.
Nice hotel, clean and well located. It is a modern structure with modern looking rooms. It is not in my opinion a 5 star hotel, at best it is 4 star, the rooms are nota nice as they should be for a 5 star hotel.
great location and very clean bar was very very expensive.staff at reception were efficient but were not very friendly.
friendly staff It's not really a hotel for a leisure break, it's more of an efficient, business-like operation.
The location eight next to the train station When we arrived after an overnight flight, feeling very tired, the hotel computer was down and we had to wait for a coup[e of hours in the lobby for it to be fixed. The hotel should have made some sort of small gesture to compensate us for this. Also the breakfast included thawed frozen fruit which had turned rancid one day. The next hotel in Bergen had FRESH fruit. like melon, cantaloupe and kiwi. was was cut up and delicious.
Staff was awesome. The towel I used in the AM looked like someone had previosly used it for toilet paper. Grossed me out. Not something you'd expect at a higher $ hotel.
Nice big workout facility.
Very nice and cosy room
Loved the decor. Great location blocks from train station and Tivoli gardens.Fabulous but expensive breakfast. Older bed, creaked as we rolled over. Loud street noise as a restaurant is just across the street. Room was very warm and because the street was so noisy didn't open the window.
The food served in the rastaurant in the evening is far to expensive regarding what is served. For example the "Tapas" plate costing 225 dk, consisted mostly of raw vegetables and there was not much food on the plate. Compared to restaurant prices and the quality of food in even middle range restaurants this was according to us not av reasonable price. Overall the food in the restaurant is not good, except the breakfast buffet which is ok.
The Hotel staff went out of their way to be helpful and were very friendly. The room was very comfortable and very attractively decorated. Even though they were still doing some construction we were not inconveinenced or disrurbed at all. The Breakfast was excellant and bountiful. It is short walk to Tivoli and many other Copenhagen sites of interest. We would highly recommend this hotel as a best place to stay in Copenhagen. We can't say enough good things about the staff and the hotel! Copenhagen is a very urban city with an apparently open policy towards drug use. There were people openly doing drugs on the same street as the hotel. This is not the fault of the hotel, as we witnessed this in other parts of the city. As in many Europena cities, the accomodations are not handicapped capable.
The staff was very professional and helpful. While the hotel was very nice, you could easily hear noise from the hall and other rooms.
Lovely rooms, very new and clean. The hotel staff is very friendly and the breakfast is great! There where some junks in the street making a lot of noise at night but I would still very much recommend this hotel as I think the junks where just there because of the work being done to the building across the hotel.
This is a "new" (i.e., renovated) hotel. The rooms are beautifully decorated. The breakfast is great. Great location.
Our flight landed in Copenhagen super early (0700), so we were a bit nervous when we arrived to the hotel well before check-in time. The front desk was super welcoming and had a room ready for us immediately! Check-in couldn't have been any easier, and our stay was wonderful! We were able to drop our bags in our room, and begin roaming the city (all within walking distance) immediately. There is plenty of room to lounge around either inside or outside on the beautiful terrace. We only ate breakfast there, but it was delicious and full of options for the picky eaters. Late night we grabbed a glass of wine at their bar and were offered fantastic recommendations by the bartender. They also had free organic apples every morning sitting by the front door for anyone to take. This place went above and beyond to make sure our stay was comfortable and pleasant. Some reviews complain about the lack of AC, but we had a room with a balcony overlooking the terrace, and a gentle breeze kept the room cool the entire time. Noise was never an issue for us either, and we slept quite comfortably at night. Other reviews also complain about the towels, but they were perfect and the bathroom was beautiful. 5/5 stars!! We hope to come back soon! Nothing but good things to say about this place!
The central location, good breakfast and the coffee/snack available during the day. The noise outside the hotel from building works and bin emptying. Some of the crockery at breakfast were chipped, especially cups.
Very helpful staff, great location just a walk from the train station. Spa and sauna area very relaxing. Good value for money. didnt like having to pay to use the sauna and the spa, thought that would be free.
Decor for lobby and room
Location, service, food, spa thin walls, creaky floors so you can hear your neighbors go down the hall and enter the rooms.
Friendly staff Charges for late check out
The location was perfect, next to the pedestrian shopping street. Our room was spacious and nice, something that was really important for us since we had our baby daughter with us. But as far as I know not all rooms of this hotel are spacious. Breakfast was OK. Generally we were really satisfied from the hotel selection.
Incredibly friendly staff and great breakfast buffet. Location was great next to city hall, pedestrian mall and easy access to Metro and Train (to airport) Gym was closed
Facilities and staff friendliness much improved since my previous stay last year. Great rooms, bar catering and general service. Free WiFi is perfect for business.
Internet is free throughout the hotel. Breakfast is good. Location is super. Hotel staff is friendly and helpful. Bathroom supplies are missing. I would recommend the hotel provides hair conditioner, shampoo, normal soap. All in one soap attached to the wall is not of a good quality. Superior rooms are good in terms of size, views.
The location in the heart of the city The worn out carpets
Renovated room, good restaurant. No parking on building.
Central location, very clean, friendly staff.
The place of the hotel and our room was splendid . Must be really lovely to have have drink at the cosy bar when it snows . We look forward to our next visit .
the room is perfect and the service is very good,the location is not as good as we expected we got a bad expereince on payment,the old man made mistakes on payments,he deducated 1080DKKS moe from our credit card,and until now,we still busy on it
Location, design, atmosphere This isn't really a dislike, just be aware the smaller rooms are REALLY small, if this is an issue, opt for one size larger
Proximity to the city centre, and pleasant quarter, a lolt of young people from all around the world. We are 60+ old & approaching retiremment but but are quite young in health & spirit. may be this hotel is not that good for most pepole of our age.
We received an email prior to checking in asking what time we would arrive . We explained 10 am due to leaving cruise ship they said no problem we will have your room ready . When we arrived they had no knowledge of letter and no room until late afternoon and a lobby full of people. They asked if they could put us in another hotel. We agreed. The location was not nearly as good . They double charged us for a room. It was hot . No hvac on top floor. Very dirty carpets and furniture. No wake up call as requested .
it was really dirty everything, the otel needs a remodelation urgently!!!!!
Hotel didn't have the reservations I'd made with Kayak and double-charged me even though I specifically did not authorize it. Didn't like much of what was dealt at this hotel.
The hotel was in a great location and had a convonvient bar in the lobby. The rooms we clean and the bed was comfortable!
the aesthetics and the room design and decoration; breakfast was also good. cold atmosphere and staff; too expensive for what it offerred; unpleasant condition statement "we do not accomodate children"
very friendly staff, nice design of the lobby, nice breakfast and perfect location, especially for gay travellers - all gay bars etc are very very close i did not find air conditioning in the room which was not a problem when i was staying (in november) but could be if u stay in summer and it is hot.
Possibility to hire a bike low seats at breakfast
stylish, good location Similar to other reviewers, had problems with booking through Kayak. Getaroom.com did not forward $$$ to hotel. Double charged. Had to call credit card company to put a hold on kayak charge made 2 months earlier.
The room design was very funny and quirky
Good location, interesting design I made a reservation via Kayak for November 28th, and arrived from a trans-atlantic flight in the evening to prepare for a dinner at geranium. The lobby is a confused wine-bar/check-in hybrid and between serving drinks, and chatting with a friend the person at the desk told me after 10 minutes there was a problem with my reservation. After another 5 minutes she told me that due to issues with the online reservation agent the hotel had decided to no longer accept bookings and had cancelled my reservation. After approximately another 5 minutes of me trying to understand how this could have happened with a confirmed reservation and reservation number in hand, she told me that the online agent had been informed and that it was their responsibility to inform me - predictably this turned into a she-said/he-said with the online agent subsequently stating that no such conversation had occured. Finally another 5 minutes in, I prevailed upon the person at reception to call my favourite hotel in Copenhagen (which was supposed to be fully booked) and beg for a room. This was finally done and I left. Sadly I was forced to return and actually stay at sp34 due to a strong masochistic streak and a non-refundable booking made prior to my first dealings with them. Sadly sp34 continued in what I can only describe as the worst hotel experience I have ever encountered in Europe. The check in again was confused. The hallways were frigid and the rooms cold. My room a deluxe double, apparently one step below their suite was exactly 11 feet by 15 feet and was tragically decorated in a style you could charitably call "Danish hipster" but which I would relabel nonsensical uncomfortable and bourgeois. The room was claustrophobic and looked out over the main street where at exactly 4:30 AM deliveries began and garbage was removed. The water pressure was poor the shower difficult to direct and the towels appeared to have been remade from recycled cardboard. Having to check out at 6:45 AM to make a flight I inquired since I had paid for a breakfast and thought it started at 6:30 if I could take something to go? Sadly by this point I was not surprised to hear that I would be charged 15 DKK for a danish and no rebate would be offered for uneaten breakfast.... I left not feeling hungry at all. I would beg those of you who expect a contemporary tasteful danish hotel experience to stay ANYWHERE else. The sp34 may be in its infancy but I anticipate this hotel is never going to amount to more than mediocre service and offer pretentions to ill-defined danish cool.
Comfort and location The bar coult be nicer
Very quiet - great sleep
The charge for internet connection was too high a day cost what I pay for a month. It should be free!
That the room was very nice, the beds was really good and a good location. They did not know that we were coming, could not find our booking even if we had the bookingnr on email. The price included breakfast, but both nights we stayed the could not see that we had paid for breakfast and when we were checking out, they wanted us to pay extra. It was all solved when they saw our booking on email, but still ruined a bit of a nice feeling. Our daughter tried to call the hotel for over 45 min, then she took a taxi to the hotel to meet us (still on the phone waiting for them to pick up). We tried to call for more towels and could not get through.
location is wonderful, in the city just 3 mins by walk to central station. heating system seems to be not working..
The staff is really friendly, and the room is clean and comfy. The hotel location is great, about 7 minutes walking to conpenhagen central train station and Tivoli gardens, 13 minutes walking to the main shopping district (stroget). Just outside the hotel a big shopping supermarket (LIDL) is about to open so you won't have any problem getting your domestic needs. The Hotel is a known chain which has about 45 branch throughout scandinavian countries, so be sure that this hotel has a reputation to build and maintain. To sum it up, we had a great time. The rooms have these old boxed TVs!, i thought these TVs have gone extinct! for a 4 stars Hotel they all should be replaced with an LCD TVs (which i'm sure are not expensive to get). There are about 16 TV local channels besiedes BBC entertinment and Discovery channel which are all dead boring to watch, a dish should be installed with some movie channels instead of the boring cable channels. The wet room in the bathroom is nice but it is seperated from the rest of the bathroom with only a curtain, taking a shower can be messy sometimes, isolating the wet room with a glass door is more modern like and more hygienic. One big double bed cover is better than having two single bed covers!
We stayed in room 264 and it was noisy both from next room (a door between the two) and also from the garden if the window was open.
Location Long cues at the lobby counter
Please write at least 15 words No bathtub
The bed was very comfortable, as was the room. The parking was acceptable but using a local/pay parking system. Breakfast was not acceptable at all, runny eggs (and this was earlier in the breakfast cycle) and the sausage was cold.
Location Not really
service, location room very small
Spacy room Cold room. heating didnt work.
Very comfortable Hotel, selected primarily for its central location and proximity (and ease of access) to the Main Railway station and Tivoli Gardens. There was a lot of construction work in the immediate vicinity of the hotel resulting in some noise and disruption.
Warm and cosy athmosphere in the building, helpful staff and good breakfast. Noise from constructions outside. Shower over bathtub could be better.
location rooms needs to be renovated asap.price compared to quality is very high.
a wonderful hotel, close to everything, a great experience
Location is close to the central station
Staff was great, breakfast was amazing, and the hotel was in the perfect location. Good value in central Copenhagen.
IT WAS A VERY GOOD PRICE AND LOVED THAT IT WAS WALKING DISTANCE TO TIVOLI, THE TRAIN STATION AND HOP ON HOP OFF BUS. STAFF WAS VERY HELPFUL. LOVED THAT THE BUILDING IS OLD BUT VERY WELL KEPT UP. IT RAINED THE FIRST DAY OF OUR STAY ! :-)
The location is almost perfect and the stuff are really friendly. The breakfest could be more optional but that's fine.If you go to Copenhagen ,you can freely choose Plaza and ask for the room with Tivoli view.
The location is excellent - few steps from City Hall, in Latin district, near Univercity library(very nice place). Good breakfast - in continental style, but food was very nice ( especially various sorts of cheese and fresh orange juice) The bathrooom was not comfortable - very little room, instead of normal shower pallet - plastic curtain and hole in floor.
excellent location, near many points of interest, bus lines and train.
The situation, well located in the heart of Copenhaghen The room i get is very small, with old basic furniture, uncofortable bed. The roos is very basic, no coffe or tea maker....I can`t considere the hotel a 4* one. it is less than 3*.
Near to city center
Nearness to train station and city center. Nice room with a comfortable bed. Wireless internet, hair dryer, etc. Swedish tv channels ;-) The breakfast buffé - the coffee was hardly drinkable, and there was no plain youghurt to go with the müsli. Theres were no bottled water to buy in the room. A water boiler and some instant coffea/teabags would have been nice too.
room was small and close to hallway entrance so a bit noisy.
location Booked well in advance and requested a room away from the street, preferably at the back or facing the court yard. But, was given a room right by the street. The receptionist explaination was there was no room available as requested, just wonder how much in advance notice before is requiered.
That I was there only one night. Lack of doors that locked.
This is a very comfortable town in a great location within Copenhagen. I would definitely use stay there again when I am in the city.
Location.. Room quite basic, but clean and relatively quiet. The elevator was only half-reliable and stopped a few times between floors. The keycards for the room were a bit tricky also for the elevator you had to try the key several times to make it work. I stayed one night and changed for a new keycard once, but it did not help much.The room was only available with an evening buffee which I did not really need as I had other plans - the "free" buffee seemed okey though, popular and crowded.
The proximity of the church bells... every hour, quarter hour, and half hour -at least we knew what time it was! Fortunately it stopped at midnight and re started at 8am. Pity for us we were staying here to lounge in bed all day and sleep/relax after a very long work period with no breaks. Also, there was no room service available, which didn't bode well with our plans of being super lazy. If you were here to sight see and do normal tourist things then it was fine. The hinges on the bathroom door are extremely noisy/squeeky/grinding, the guy at the desk said yes they were aware of the problem but there was nothing that they could do... so we wedged the door open with my shoes.
That breakfast and dinner was included and it had a relaxing environment,especially in the lobby area.
Location location location. By far the best part. Complimentary breakfast was very good. It's more than just cereal and hard-boiled eggs. you get a range of meats, eggs, a good coffee machine, fruits, yogurt, etc. Very nice. Super friendly and helpful staff. Rooms are incredibly small. I guess this is normal for Copenhagen, but still. I had to get a "Double" bed room after the Singles were sold out, paying a decent amount more, and was surprised at how small the room was (can't imagine what a single would be like). Walls are then (but it is an old building) so you hear everything from your neighbor, as well as screams from Trivoli Gardens, as well as the nearby bell tower (kind of nice actually). In my opinion, not a good value for the money.
The breakfast was very good. The bed was excellent and I also liked the design. Very many nice design features throughout the hotel and in the room. A smell of fresh paint in the room. I believe the closet has been recently repainted.
Hip and trendy designer atmosphere and friendly staff. Good evening buffet is a good alternative to expensive restaurants. The rooms (especially the single rooms) are rather small and hence inconvenient for a stay of more than 2 or 3 days.
The facilities such as free evening buffet and free coffee & Tea all day are very much appreciated as also the fact that Wifi is free of charge in the hotel. Very convenient central location, nice to go out and explore without having to take a taxi or public transport. Despite having booked a double room for single-use, I was clearly given a single room, which is fine for just one night, but a bit cramped for a longer stay. The rooms are fashionably furbished but the depth of the cupboard isn't sufficient; one can't lay a shirt on the plank not in the length and not even in the width.
Room was a decent size, good location and staff were helpful Breakfast choice was limited, evening buffet was not to our taste
Location and "laid back" facilities and staff The room would be too small for anything other than one or two nights
Room was very nice, new furniture, excellent breakfast, location - excelent. -------------------------
Excellent location, friendly staff, a diverse breakfast menu. No air conditioning, church bells till midnight, small room. Our friends didn't get breakfast with the room and they paid as much as we did. When I booked it was not an option. Breakfast is expensive if you have to add it. The room is furnished in Danish modern. You have to side step between the bed and the wall.
Location of the hotel and the facilities of the hotel
Good location with helpful staff. NO
Being in walking disctance to most of the sightseeing points. The breakfast was excellent, most of the staff very friendly and helpful. I first expected a lot of noise, as the hotel is on a main street with a lot of traffic, but it was really quiet in there and you also didn't hear a lot of noise from the hotel. The room was small and for two persons there was only one comfortable chair to sit on (plus one chair at the desk). The shower curtain is kind of ugly, it is not heavy enough to stay at its place and so it bothers you the whole time when you are showering.
All good, location & great staff.
Hotel staff are very service-minded, and my family/I sent flowers to her / them for appreciation. Standard especially for floor and bathroom er poor
The location was perfect. Very central. The staff was extremely helpful and the bed was very comfortable. Good value for money.
Very convenient lo Central train station. The hotel needs major renovations. It's not been maintained well. Wi-Fi was spotty in my room, would come and go. Room felt like it hadn't been updated since the 50's or 60's with the exception of the flat screen TV. I've never seen a hallway that has "hills". The hallway went up and down and that was just odd. The walls are paper thin, it was almost as if there wasn't even a door to my room, hearing people in the hallway, etc. Very low water pressure and the shower head needs to be replaced. My bathtub drain wouldn't drain water until it filled up a few inches and then started to drain (not sure how that works). It did it twice.
This hotel has a great location, next door to the main train station. Every other facet is below standards. The room was tiny. The policies absurd. They even charged us $20 each for the "complimentary breakfast". The dirty, tired room featured a fun game: guess the mystery furniture stain. They sell this property as upscale...the only thing grand was the price. Almost everything, except location.
It was tired, dirty, and desperately clinging to some sort of old prestige which has long passed. Good location though. Dirty, fairly abrupt staff, needs redecorating.
Old rooms with a very need of renovation. Very small room. Toilet and shower seperate to each other and very tight
It was very handy to the railway station,just a 5 minutes walk, and near to some good,well priced eating venues. The staff were excellent, and there was a guest computer with free internet-great for checking emails.
Location is very central, close to Central Station and Tivoli. Breakfast is excellent! The water pressure in the bathroom was very low. The location of our room in the hotel was a bit complicated - we had to take two different elevators and go through many corridors.
Hotel in very central position. Staff very pleasant. Room comfortable and good size. No complaints
It could have been an much better hotel if they fixed their service and attitude on the staff. Poor service not close to four star rating according to me. I've visited one star hotels with better service, seriously.
The Location The Room was a bit warm
Very convenient, staff were veyr helpful, room a very good size for scandinavia, free wi-fi and printing service the restuarant is not really equal to the hotel
The 17th floor needs a refurb and there was a draft through my window.
Close to all or many activities The price for the 2nd. day. 700,00 kroner more than 1st. day
the hotel staff was very friendly and very helpful. the breakfast is wonderfully expanded the hotel wasn't really cheap, we payed about 240 € for a double room for 2 nights ... just so you know ...
The staff in reception were very friendly and helpful. We had lovely views of Copenhagen and the hotel was within walking distance to the centre. The bed was very comfortable. We arrived at 4pm in the afternoon, and the room was not ready available for us! We had to wait while the housekeeping staff to the room. However there was mould in the bathroom and the shower fittings where old and lower grade. The staff uniforms in the Breakfast room where old and ill fitting. We had problems with the parking ticket not working.
Room. Breakfast facilities.
The breakfast The room
Excellent view of the city from 18th floor. Very convenient location near the railway station. Use of sauna. Pillows were rather small and only two for two people, would have preferred four of them.
I like the location.
The location is superb. The breakfast was disappointing and we could not find a table due to too many persons were there at the same time. Nobody cared if You could find a seating and the tables were very slowly cleaned. Absolutely not satisfactory to that price.
Shopping paradise starts just in 200 meters over the square. The room, even "executive", was tiny and did not feel like 22 m2. The hotel outside looks very dirty and falls out off beautiful square ensemble. Noise outside stops only at 1:00-5:00 at night.
Great location, small but very comfortable rooms, excellent breakfast. Front desk staff were a bit brusque (on previous visits, they have been very friendly).
The breakfast :(
Location was premium. Central to everything. I found the staff very accommodating & friendly. There was an underlying unpleasant smell in the room. Couldn't tell what it was.
Staff was wonderful, everybody spoke perfect English and were very helpful! Breakfast was worth the price. Would highly recommend it for location and staff! Rooms were a little smaller than we expected.
The hotel is close to the shopping streets and restaurants. The hotel also seems quite new, nice design, and rooms were clean and rather big. The hotel was just beside a busy street, with noise from ambulance and police all night. Windows were not sound proof, so it was difficult to get a good night sleep. Also there was a constant draft from the window so the room was constantly cold. Therefore I will never book here again.
I had low expectation as Copenhagen hotels are expensive and you don't get much for your money. We stayed at Square for $250/night including breakfast, wifi and taxes. Room was decent size for a European hotel. Breakfast buffet selection was sufficient. Location is central. Overall, I would stay at the hotel again.
Bed and air conditioner
facility and location the hotel was not in full capacity in low season. the room given to us was all the way in the back next to the dumpster with utilities view. When requested a different room with a more decent view, received the same response of having no other room in the same category and requested higher price for a different room. My reservation was not cheap, and i don't think is fair to be in an unpleasant room when the hotel has available capacity to make its guests´stay pleasant.
The hotel is very nice inside, the staff was friendly and relatively quick to serve you. The hotel was located right in the center of the city, so far everything is a short walk. The hotel appeared clean, it was beautifully decorated with fall decor when we stood there. The rooms themselves were clean with no odors or anything like that. Overall the hotel was a good experience. The hotel rooms were nice but they were a bit small. Our room faced a brick wall so there was no view, nada. When we got to the hotel at 4pm they told us that the room wasn't ready, which was annoying. Aside from that our experience at the hotel was pleasurable.