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I usually only stay at Best Westerns. But after my experience at the Newport Mesa Inn I never want to go again. Basically got kicked out of continental breakfast because we had a service dog, even though I let them know and asked questions when I checked in the night before. Couldn't even get one glass of juice without being stopped and asked to leave "the common area" because people complained. Really? A couple complaints within a minute? We walked in minding our own business and our dog was quiet in our own arms, beahving perfectly fine. And for those ignorant people's information, we purposely got a small, hypoallergenic nonshedding dog so it would be less inconvenient, especially for those with allergies. Maybe you can at least bother to ask us some questions before just asking us to leave. So we check to see if we can at least sit outside, but that area is occupied by people smoking. So they seriously want us to eat our breakfast outside in the smoking area? And we can't take it to our room either? It says, "The ADA mandates that the service dog and handler have access to all public places. This is the law." So is the hotel and their "common area" not a public place? "Businesses may not: Refuse admittance, isolate, segregate, or treat this person less favorably than other patrons." I'm so angry even as I'm typing this, because it just reminds me what annoying trouble we went through. I have never had this problem at hotels until today. I have half a mind of suing these people, or taking it up to corporate. We came to celebrate my fiancé's birthday and our anniversary, but we left feeling degraded, and our day in Newport was ruined. Thanks Best Western.
I would highly recommend this hotel. Great location near freeways, shops, beaches. Great facilities and staff. Would stay again.
The staff was helpful and business like. Kathleen and the cook were the most friendly people We've ever met. Even though we were the only ones there for dinner, we were treated like royalty. The room was spacious and clean.
Close to the venue we had to attend
Helpful and cheerful staff. Clean room. Comfortable bed. Few restaurants in walking distance.
they were always helpful. Convenient location. Complete breakfast. Big rooms. It should be a 4 * hotel
Big bedroom Location: literally on the highway. Breakfast not as good
I enjoyed how peaceful and quiete the stay was. No microwave available in room.
I liked the fact that it was so close to the OC Fair grounds. And also I like the serviceand attention the staff provided. n/a
Location- however- think about driving a longer distance than staying close- The food was processed and bad- the hotel was old, bathrooms were dingy- floors dirty- sad the call it an ok hotel. The air didn't work- and the manager said it did- how about the customer is right???? It was just a place to set out heads! Nothing more- ohhhh and ice machine sucke as well-
Clean, comfortable rooms. Laundry facilities if I wanted to do my own laundry. Cleaning service if I wanted that. Very professional Staff.
It was located just across the OC Fairgrounds which very convenient ifuring the fair. It is also easily accessible near the H73 and H55. Also close to all the beaches (Huntington, Newport and Laguna) and shopping malls. Some rooms are too close to the backyard parking. Breakfast has no fruits !!!!!!!!!!
when we checked in hotel had not received payment from you and took us 20 minutes to get set up which was a not good as we were rushing to a dinner party.
The modern clean look No Complaints
Nice decor. About 20 min drive from disneyland and 20 min from huntington. Clean interior.
My room was very dark and dingy
The rooms were just okay... It's simply a renovated Ramada Inn. The shower head is on the ceiling... With that said if your hair is straighten or you're African-American and not necessarily inclined to get ur hair wet this is not the hotel for u. It's impossible to shower in an overhead shower without getting hair wet while wearing those cheap transparent shower caps. The front desk clerk didn't seem to understand my issue... Perhaps because she wore long curly hair... I assume that's why she didn't empathize
I liked how when I got there, the woman at the front desk was very nice. She was also accomodating for us to be in the farthest back room away from the demo that they had goong on. We ended up booking for a couple more days and then after for a couple after we stayed with family for a night. The room was cool, modern and very clean. The rooms are accessed from the outside, which is always a plus to me to not have to walk through a huge building. The pool and jacuzzi were nice and clean. I liked the overall modern look of the hotel and would stay here again in the future. There really wasn't anything that I could find that wasn't up to par for this type of hotel. I was very satisfied.
The room was clean, and the bed was comfortable. Checked out at 6:45 in the morning, and the only thing available for breakfast was coffee.
It was modern in decoration Smelled, tv didnt work, toilet broke and leaked all over the bathroom
I like the cleanliness of the room, friendly staff and felt very safe.
Bed was new rooms were remodeled
Bathrooms need updating,
Rooms were very clean Pillows are not very comfortable