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Great value for the price! Spacious room, full breakfast was a nice bonus. Very clean, will book again!
Parking, Beautiful architecture, decorations & landscape, very nice hot breakfast, room very clean. I didn't like that I got put in a handicap room and no king bed.
It was just a quiet place to stay.
It looked great on the photos and was comfortable It was a long way from the airport in LA - No facility to eat so had to drive a mile down the road. Other guests very noisy and my daughter was woken in thje night by people looking for friends
Everyone was friendly, rooms were clean, breakfast was amazing!!! Late check-out at 12. It was a little difficult to find parking later in the night, the parking spaces are small.
Very noisy room facing the freeway. I was not able to sleep until I put in ear plugs.
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The free wifi ... First off, the receptionist at the front desk was rude, there were ants in our bathroom, and the 'junior' suite was hardly a suite at all. There was no couch in the living room ,only a pointless tv on a stand with no place to sit. Not worth $--- a night.
Friendly staff. Our room window faces freeway, very noisy. In room TV is smaller than most of the same type of hotels we have stayed.
It was in a convenient location It was undergoing renovations
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Very good in all departments and room quality. A little noisy if overlooking the freeway
It smelled really badly of cleaning chemicals and I was worried that during the night I would have a bad allergic reaction as I didn't feel brilliant and my lips felt slightly swollen. It also didn't feel safe
location--it's in Diamond Bar as advertised. Old facility;old and dark room with cigarette odor;rooms facing the freeway are exceptionally noisy;card readers on the door barely work; charges $13 for continental breakfast; definitely NOT a three-star hotel.
Location for drags races. Run down. A lot of things broken in room.
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This guest did not leave comments about this hotel.
They wouldn't let me check in early.
The price is good for all amenities offered, plus simple breakfast, cleanliness, easy access location. This hotel is recommendable. However, the standard room which I had was terrible to live in. The room is on the side close to freeway, the traffic noise kept me awake all night. I finally had to pay more to change to a "deluxe" room, which have exactly the same amenities as the "standard' room, only be quieter, which is pretty amazing.
Comfortable rooms, ability to have separate sleeping areas for my mom and my young grandson was great. Snacks in early evening were fun. Although I didn't travel very far, live in Chino, it seemed like a real vacation. Weather was too cold to enjoy the pool, next time!!!
The staff, functionality of the room. Room location.
Clean, convenient and reasonably priced. Fox News playing incessantly in the breakfast room is enough to make you lose your appetite.
Worse breakfast everp
The price was cheap and booking was easy through kayak Where do I even start. The rooms are listed as having a mini fridge and wifi. The room did not have a fridge and the wifi never worked. When I got to the front desk to check in the girl said that she couldn't check me in because the computer was frozen. She was waiting for some guy to come down and fix it. While I waited she started helping another guest who was asking questions about some credit card. The guy who was supposed to be fixing the computer so I can get checked in started helping that guest too. So no one was fixing the computer. Finally the computer was working and the girl didn't even bother to ask him how he fixed it so she can handle it herself next time. When I finally got to my room the door was open and when I went in it was not clean. There were no sheets on the bed and there was a box for a double sided dildo on the floor(I am not making this up). When I got to the elevator I told one of the maintenance workers what happened and he just looked at me like I was crazy. Next room I get moved to the floor above and the hallway smells like cigarette fortunately the room doesn't. Tried turning on the tv and there are no batteries in the remote so I have to call the front desk. When the maintenance guy comes up he fixes it. I told him about the wifi and he said he'll reset the router. I'm guessing he never did because the wifi still didn't work. Moral of the story you get what you pay for. The rooms are decent it's such a shame they could do so much more.
Nothing The sheets were dirty and they ran out of towels
Didn't have microwave or fridge like my last stay
Location The hotel is very disorganized from the moment you arrive you can tell from the front desk chaos, something is very wrong here. It is very dirty and unmaintained. I'd stayed at motel 6 better then this. I even got over charged for my stay by $100 extra. Worst worst experience
I liked the location The continental breakfast was a joke, room was super dirty. There was hair all over the sheets that didn't belong to me. The fans have never been dusted, looks like someone spilled something all over bed and down bed skirt. No water bottles anywhere.
The room was dirty and the toilet didn't flush. So gross. The front staff was rude. Just awful
I liked everything about it, the room was great! it was clean and had wood floors. The staff helped us get a room accommodated when hotels.com messed up our reservation.
Location Tv did not work no towels or toilet paper in the room and it took two hours for the staff to bring any
The staff was helpful and very kind to me even when I had a problem checking in (it was a fault of mine not theirs). The rooms are nice enough and was spacious. Seemed clean enough, except for when I looked up at the fan. Did not like that I come in and use the restroom to find that there is no towels, had to call housekeeping for them, also they must have just painted because there was paint on the floor and the outlets were missing their covers. The bathroom light was not sufficient enough for the size of the bathroom either.
Beds were comfy No towels in room. Neighbors kept doing a lot of noise. We call front desk a few times but they didnt do anything.
The softness of the bed, and tv Was not a full set of towels in the room, beds were too loose on the floor, Walls were crappie behind the beds, couldn't smoke in my room, not culturally balanced with the employees, service was very bland with no personality, felt like a FLOP HOUSE for slackers. No kind of real breakfast! We're adults, not kids, I expected a adult type meal and nothing but cereal and bagels with half stale pastries, and no bar tender.
This was my first time ever in a hotel, the staff was nice enough to explain to me how things worked and what accommodations they had available on site. The room was well organized was clean, no one bothered us for the entire duration of the stay. We had a nice view on the fifth floor to the pool and trees, and actually we could even see towards the mountains. I had no problems checking in or out and no extra charges were added due to prepaying the room. Overall a great stay, can't wait to go again. The only major problem I had was that in the morning for breakfast. We went to the restaurant inside of the hotel and were served by Ashley, the problem with her was that she never returned to me with my change when I had paid for the meal. Breakfast for two came out to just over $30, I paid with cash and expected to receive around $10 back. I waited for ten minutes until i finally went back to restaurants desk and asked for my change there. One of the other workers there was nice enough to correct the situation, during that time we over heard her asking Ashley: Did you keep their change again? Indicating that this incident has happened before. I received my change shortly after and the other server apologized. Ashley appeared once more before i walked out, she continued working and serving another party as if nothing had happened, never making eye contact with us even as she passed by.
Great Staff, very accomodating. Liked the Club aspect for breakfast.
Location to fair No one came to clean our room
I like that it's pet friendly. I was able to bring my Labrador with my partner. Will definitely stay here again. The bed sheets were not too soft. It does get busy because of the convention center nearby.
Newly remodeled room. Nice wide shower. Decent water pressure. Somewhere in the wall, there was a loud dripping sound whenever shower ran upstairs. Breakfast has slipped! Quality was okay, but last year there was a very friendly chef making omelets to order. Now just prepared hot items. Sunday at 8:45AM, no fruit at all. No coffee creamer. Breakfast was a main reason for coming back here, versus one of the many, many other hotels nearby.
good location, room was always clean, quiet, plenty of venues for food and entertainment around. would definitely stay again. only headache was Sunday morning breakfast, had soft ball teams eating before checking out causing a backup at breakfast line. staff handled it amazingly well though.
Loved the location and staff, very courteous and attended to the one flaw. Would stay here in the future.
nice and quiet
The location was close to my testing center. I did like that they provided breakfast. We did not realize until the morning after but the room had bed bugs. I woke up with three bites on my leg and my boyfriend with one on his foot. We saw one bug crawling on the sheet once we had woken up and gotten out of bed. When we first entered the room, the first thing you noticed was the water mildew smell and the water stain on the floor. The smell stayed in the front room but didn't reach the bedroom. We also noticed black mold in the air vents and in the bathroom. While the bed was large, it was very lumpy and had stained sheets but still looked clean. We wanted to go the jacuzzi but from our view from the second floor, it looked very green so we decided against it. I didn't want to complain because I was already stressed about my exam but my stay was not comfortable.
We had 2 rooms and could spread out. We had plenty of room. The service was excellent. The rooms only came with 1 TV. They offered to move the TV into the other room. Someone from maintenance quickly came to move the TV. It was too difficult so he brought us another TV. Very kind, very quick. The toilet paper was the cheap kind.
This hotel has a great location, easy excess on and off the freeway. Grounds are kept up well. I was excited to stay here again, great price for a weekend getaway. When I got to the front desk at 4:00 to check in, they told us that the room was still not ready and we would have to wait a half hour (check in time is 3:00) for the room. So we did, when the room was ready the young lady asked for a credit card for a $50.00 deposit, I handed her my pre-paid debt card, she then told me to read the sign. In so many words it states you MIGHT get your deposit back. I find this totally unexceptable that you can take someone's money for a deposit and can't promise it's return even if you meet the requirements for its return is stealing. No other company that takes cash deposits or takes additional deposits for having a pre-paid debt card has ever done this.
Grounds are nice and very well kept Staff is very helpful Room was clean and nice but my room faced the 10 freeway so I heard traffic all night Overall a great deal for thr price and the free hot brrakfast was very good When I turned on the TV the sound came on but no picture While I was waiting for the maintenance person I decided to order room service which would probably have been very goid but no menus in the folder When I called room service ext She said she would have a menu brought to me but I never got it Ended up ordering pizza delivery
The grounds are nice The rooms are large Beds very comfortable the only way to get internet is in the lobby, it is said to be in all rooms the a?c did not work
Close to freeways. Staff were very nice and helpful. Room was not clean. Toilet seat was not attached to toilet. Carpet was dirty. Elevators had bad odor. Could hear construction in the late evening.
Continuance easy in and out of freeway lobby clean and well maintained The room was dirty the carpet disgusting I dint even wan to steep on it bear feet The restroom in the shower was bunch of hair from the previous guess it was disgusting the bed it was hard as rock I ask for soft bed is that is soft wow ! I have a bed back I dint rest all night I ended up sleeping in the couch it was just bad experience
Breakfast was great!
The Ayres hotels are an excellent value for your money. There is nothing NOT to like at this hotel.
Clean and comfortable
The hotel had great decor and the room was very nice. They had great ameneties and the location was perfect. Close to everything! We enjoyed our stay very much. The breakfast was the best hotel breakfast we've ever had traveling. The restroom floor was a little dirty but to be fair I'm very picky and am very particular with restrooms. We did have a problem with check in. We arrived just after midnight and they said my credit card was declined or no good. They kept saying I was giving them the wrong number and I used a different card when I reserved the room. I know what card I used. My card was fine and they accepted it. Then we ended up getting the wrong room. Two double beds and not the king we reserved. I think they had the wrong reservation . When I showed them my reservation, they fixed everything right away. I was happy with the outcome.
Staff was great. Breakfast was pretty good Bed was not so comfortable
Everyone was friendly - the breakfast was very good the facilities were clean. I stayed two nights. When I got back to the hotel the second night, it was late, and when I opened the door, I saw that Housekeeping did not clean the room. I went down to the front desk and they gave me some towels and coffee packets for the morning.
Nice hotel, clean comfortable rooms very good customer service
Really enjoyed the large clean room and the bed was wonderful. The breakfast was good to start off the day! Will come again
Nice rooms Breakfast was a little lacking
I loved everything about the hotel !
Big rooms, comfortable beds, quiet, hot full breakfast. Some variety in the breakfast and longer breakfast hours would be nice. The maid took one of my key cards that are used to turn on and maintain the lights and AC. Several Lamps were not plugged in, one had nowhere to plug it in...
nada Made reservation for two nights. Called the front desk during the morning of my arrival date. Told front desk that I would be checking in late. Front desk said no problem. Front desk proudly said, "We do not cancel reservations!" I went to a gathering with friends. I had a midnight snack and enjoyed the food. I was in no rush, as my room at the Azure was waiting for me. I walked to the front desk, and the time was about 2:45 a.m. This was now into my first night stay, which was paid. I talk to Graveyard Roy, give him my id card, and tell him that I have a room, reservation for two nights. Roy told me that he completed an audit at 2:30 a.m, and that he cancelled my reservation, because I had not checked in. Graveyard Roy cancelled both nights! It had only been 15 minutes since Roy cancelled my room(s), so I simply asked Graveyard Roy to check me in, using the reservation he just cancelled. Graveyard Roy started pushing computer keyboard keys, clicking mice, and kept looking from one computer monitor to another. I gave him the benefit of the doubt, and thought maybe Roy was helping the nearby air traffic control tower, and landing jets. Nope. Graveyard Roy was lost! I heard the GPS navigation system in Roy's head continually say, "Re-Routing". I saw Roy scrambling, and heard him say aloud, "Lets see, lets see, lets see...." I had to finally leave the poor guy alone, and I walked away and out. The whole time hearing keyboard keys a clacking and mice a clicking. Pop Quiz,..Why does Roy hold a position on the Graveyard shift? Answer in the form of a question. Bye.
Room was nice and comfortable Late checkout only until 12 noon
We stayed in a king spa tub studio. The room was spacious, clean, stocked and all furniture was comfortable. Housekeeping observed the do not disturb sign for 2 nights and were easy to reach for anything we needed, Wendy at the front desk was a real pleasure, we were greeted with a sincere smile, a smooth fast and thorough cheek-in Thank You.
It was very clean. Big room, very comfortable. Breakfast need to be improve.
Clean and affordable. Rooms were very large.
I liked the comfort. The pillows aren't as steady and fluffy as the used to be. Not enough pillows on the bed. I had to request a room change, because ants were in our room. The irons were not operable. The first room, we had to request an iron. The replaced iron did not work. When we moved to the second room, due to ants, the iron of that room did not work. We had to end up going out to buy an iron. Room service was not good. The service took forever to show up, if they showed up. This has never happened, in my year and a half of dealing with Azure. Azure has always been responsible in the past.
I did like his hotel everything was really nice about it parking is really easy it was super close event I was going to my only complaint would be a they charge you $50 at check in now nowhere did it say it was charging $50 for checking in I called the office and complained about it because the $50 made my account go negative. And they did absolutely nothing about it which kind of made me mad.actually I'm still waiting for the $50 back and it's been five days that if it does Credit to my account soon I will never stay here again. That's the one thing that would make me not return to this hotel. everything is nice but beware of the holding fee.
My stay here was great. I have stayed at ALoft, just up the street a few time and after a few poor experiences I decided to stay at Ontario Airport Hotel. The staff was amazing and very accessible. The room was very clean and the location is perfect. The shuttle service that will take you around town for free was also a huge plus. This is where I will always stay from now on.
I had made reservations for a double bed and when I got there they only had a king size bed
Staff was friendly Lounge, bar, and piano area were relaxing. Carpeting in the outer halls. The room door had foot prints and scuff marks.
The staff was great! They were very helpful, attentive, and had great customer service. I liked that we got switched to a room close to a door on the first floor. my girlfriend has MS, so a long walk and stairs were too much for her at the end of the day. Unfortunately,there were some things that caught my attention. First off when my girlfriend and I were going to goto sleep. The sheets were stained, we called to see if they can send house keeping or switch our rooms. We chose to just have house keeping come, since we were all the way at the end of the hotel and didn't want to walk to the desk. She has MS and at the end of the day her legs aren't very strong, so the walk would of been a struggle for her. It took about 30 mins for house keeping to come and change the sheets. I also noticed that the doors had patches of different colored paint, rust in the basket in the tub and the mirror was cracked on the closet. Also, went to get water from the machines. The signs said the was a vending machine by the corner, but there were none there. Ended up walking all the way to the lobby, surprised the hotel didn't have a little store by the front desk like other hotels.
Old facility. Wifi didn't work
Kayaks rate was close to what this Radisson was worth. I was very disappointed in this Radisson. They hallways smelled of mildew and there was black mold in my bathroom. Seems like this would be something that would be checked before assigning it to someone.
The breakfast was great! Good location for the Fontana Races Things were held together with tape, we expected the planes but didn't know there would be a couple trains that went by late at night.
I really like the breakfast and evening lounge on the 6th floor. Clean and actually good food.
Fast check in N/A
Nice staff and nice morning buffet. Thought buffet price was a little high.
The hotel is conveniently located in Ontario with access to 10 and Ontario airport. This hotel would be fine for business. Staff was friendly. The hotel needs some upgrades. Even the elevator seemed tired as it took its time moving between floors and opening.
How clean the rooms were for the price The heater seamed like it didn't work
Everything was ok. I just didn't like the fact the AC in the room did not cool down the room. It was warm. And also there was to much noise coming from some where in the building
I kid you not, the power went out with 10 seconds left in the superbowl, and the backup generator "wasn't working".
Great location, 10 min from Ontario airport. Hotel provided complimentary van shuttle which picked us up from airport, and took us back again. Super comfortable, quiet rooms. Really nice staff who helped when needed. Delicious hot breakfast included, which added to the already great value. Internet connection unreliable.
We've stayed here before and appreciate the clean comfortable rooms and public areas, friendly customer service, pleasant breakfast and meal room service.
Easy check in, large room. Checked in at 1 30 AM and the person at the front desk wouldn't stop talking while holding the keys hostage.
The rooms were very nice & clean. Hot breakfast was a plus. Close to airport for convenience. The bed was very uncomfortable. The mattress was hard as a rock and so was each of our pillows. Didn't sleep well at all.
Quiteness I whiskey I could have stayed longer
Helpful and friendly staff when I checked in and out. I was counting on the restaurant being open on time. It wasn't and I was forced to have breakfast on the road. I chose not to eat any other meals there.
Friendly staff and nice big room. We booked about 15 minutes before we got there and the transaction was easy! Close to the freeway and quiet. Very pleased!
The pool area was very nice. The room was clean and comfortable. Front desk help was great it was kind of pricey for a night stay
The TV didn't work properly. The engineer was polite and nice. However, it took quite a while for him to replace a part and fix it. Not his fault. However, very inconvenient that the hotel gave us a room with a faulty TV.
I am satisfied for room and environment.
Great staff, very clean and beautiful space. The waiter remembered my name, which is always nice. That I forgot my bathingsuit for the pool!
Very good experience Didnt know how to operate your alarm clock! Must be the blonde in me, lol!
Room was nice, comfortable bed, staff was friendly and the best continental breakfast I have ever had. I honestly have no complaints.
I loved how the entire room was built except for the wall between the couch and bed but overall everything was really nice and spacious. The TV was nice and big bed was comfy and warm. Couch was large with a foot rest and staff was rather very helpful and friendly. If I had to come back again I would. I enjoyed my experience here. I just didn't like how when my girlfriend and I went to shower one of the towels had a hair that was not ours already on it. Thought it was gross but other than that no issue.
The location is very convenient, close to many shops and restaurants, fast food and grocery stores. Staff is very friendly they gave me an extra card key when i forgot it in the room. Also when we checked out, we forgot a cellphone and we called to ask for it and they had it for us in the front desk. Big plus for that! Breakfast is very good too it varies from day to day. A few things I didn't like was that there was a red jelly stain in the carpet when we got there the first night. Also the wood part of the vanity mirror had a crack you cant avoid looking away. Closet space was tight, the layout of the room seem flipped around. I didnt feel like it was as clean as it could of been overall.
The hotel was very clean the room was great better than what I expected definitely use this hotel again Nothing everything was good
Nothing. They are fucking asshole that wont refund you if you need to cancel Fuck you!
Staff was friendly enough. Filthy room and bathroom. Hair everywhere. In the towels, bathroom floor. Trash scattered on the carpet. Hair in the sheets. Yuk.
I front desk people were rude and someone came into our room and stole, perfume, jewelry and 100.00 and the do not come in tag was on the door.
The staff was very friendly Get to room it look clean when in to rest room there was a yellowish firm on sink n pee stains on toilet.
Staff didn't consider placing us away from the entire youth soccer team that crowded the front desk area..they allowed the kids to play and make a whole lot of noise way past midnight...common sense stuff
I liked the location, the condition of the hotel since it's only like 10 months.Hate to see the condition of this hotel a year from now.I really hope they keep up the condition. Staff is nice, but don't really speak English well.Also, there is some characters come in and out of hotel.They should invest in a security guard and better parking lot lighting, especially at night there's a lot dark unsafe areas on the various sides of the property.Would like to stay here again in the future, but would hope the keep up with their service and to make those simple changes, and they have me as a long term customers.By the way, I have stayed here in two separate occasions about a week each. Read the comments above
Excellent staff, very professional. Very accommodating, very comfortable. Was close to both freeways and shopping as well as restraunts. Fresh cookies and coffee 24 hrs a day. Starting the day with the free breakfast......the eggs bacon and patotieseach morning were restraunt quality. Extremely clean, tables and counters. I would and will stay there again.
The hours of breakfast. I had to work, and had to leave before the breakfast was available.
location parking after dark was kind of scary, felt isolated
Loved outlet mall and nearby food options to walk to. Friendly staff. Nice rooms. Breakfast wasnt great. Ants in bowl with peunut butter packets turned me off for the day.