10.0
It was easy to reserve online. The staff were friendly and helpful at the counter. The car was clean and comfortable and had great gas mileage. I thought the $500 deposit for using a debit card was excessive, but it was refunded when I turned the car back in. It was easy to extend the rental by calling. The main issue I had wasn't due to Dollar car rental. The company is located in the Asheville airport and it was confusing trying to find the counter. There was no parking available because traffic has to keep moving in front of the airport, so when I got dropped off to pick up the car my friend had to keep circling around until I let him know that I had secured a rental. It's a good walk from the counter to the parking deck where the rentals are located. The day before I returned the car, I had to go to the rental counter to show them my temporary license since the license I originally gave them expired in the middle of the rental. There was nowhere to park and when I tried to park in the parking deck so I could run over and give them my license, the parking deck attendant asked a lot of questions and seemed confused about what I was doing. I had to keep explaining until he understood so he would allow me to park there temporarily. This could have been avoided if there was a better parking situation, or if they had allowed me to email or text a copy of my temporary license.Reviewed Sep 17 2026
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2.0
The dirty in the car the service every thingReviewed Sep 17 2026
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2.0
I liked nothing , they tried to charge me $400 dollars more for unlimited miles I'll never contact dollar againReviewed Sep 15 2026
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6.0
Car was great m, drop off great. There was no car available when I arrived, had to wait, and missed part of funeral service I went to attend. With reservation, that is unacceptable.Reviewed Sep 15 2026
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2.0
Terrible. Waited in line 75 minutes to get the car. They gave me a huge minivan, which was the “manager special.” I filled the gas tank up before I returned it and they charged me $18 for 1 gallon of gas anyway. Never again will I rent from this company.Reviewed Sep 15 2026
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6.0
The vehicle was fine. We felt pressured to purchase insurance despite having it from our country of origin which very significantly drove up the cost. The vehicle maintenance was lower than expected: no windshield washer fluid.Reviewed Sep 15 2026
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2.0
They can't seem to figure out how to run an efficient business, especially the Dollar at the HNL airport and the one in Llikai hotel. Also, why are these agents called customer service? They can't seem to answer one single question a customer has. Every time I asked a question the response I got was "Sorry, we can't help with that. Please call the call center for help." It is an insult to the phrase "Customer Service". To say the experience was a disappoint is an understatement- kinda like that scene in many movies when the director focuses on a tiny blurred spec of dust and then suddenly zooms in unveiling the entire universe. Lastly, I will desperately pray to every known deity in the world that I never, ever, in this short life make the mistake of booking a rental with Dollar and if for some desperate, last ditch effort to save the very essence of humanity forces me to rent with Dollar, then I pray that I get that one living, breathing mysterious and ever illusive individual in the entire enterprise of Dollar rental who can actually help or says, "yes, I don't know but let me help by figuring it out." Let's face it - if we can't find the agent 00infinite who holds the key to all the mysteries that is Dollar rental, then what hope can humanity cling to?Reviewed Sep 14 2026
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10.0
It was an easy experienceReviewed Sep 13 2026
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8.0
I complete missed the pickup time and their station was closed, but apparently their coordination with Hertz is excellent. I was able to check out from the Hertz station for a Dollar car with no problems. I would give that a 5, but it's not on the listReviewed Sep 13 2026
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4.0
Prior to picking up car, it was impossible to check-in early and choose the car; website was useless and didn't work. Calling "customer support" was worse, if not down right pathetic. Wasn't interested in helping; was pushing to cancel reservation and move into a new one at a much higher price. Could not guarantee what type of car I'd be getting nor it's class.Reviewed Sep 10 2026
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10.0
Everything great. Price could have been better.Reviewed Sep 9 2026
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10.0
When dropping the car off, have a customer service representative help guide you through the processReviewed Sep 8 2026
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