10.0
Initially car was not available, but after talking to manager managed to get a car actually better than what I bookedReviewed Jul 29 2026
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10.0
I reserved a Ford Transit, but all they had for me was a Kia Carnival. This made it challenging with my large family.Reviewed Jul 28 2026
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2.0
I rented a car for the price of 520$. When we arrived at the counter, due to some sort of bank problems, my credit card didn't work. The solutions given by the employee, was to pay for an extra driver at the rate of 15$ a day (making a total of 75$) and use a different credit card to pay the total. We accept this condition and a total of 387.71$ was payed at the counter because the indian thieve working at ORD airport add some type of insurance that we said SEVERAL TIMES we didn't want. The scammer told us the money would be returned to us as soon as we get the car back but of course it didn't happen. This is pure scamming! A company this size doesn't need this kind of publicity but I'll make sure I'll write everywhere I can about this unless my money is returned! I pay for the car, I pay for the extra driver but I want the money of a service I DIDN'T ASKED back. Disgraceful!Reviewed Jul 28 2026
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10.0
Car was very nice , price was a little high maybe go down on itReviewed Jul 28 2026
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2.0
I will never do business with Kayak or Dollar again! This was a total disaster. My rental confirmation said SAN (off-airport shuttle) with an address in San Diego. What it did not say is the address was 20 miles away and there would be no shuttle transportation to or from the pickup and drop off destination!!! I was on my own both ways, and, as it turned out at an extra expense of $180!!! In addition when I did pick the car up I was charged an extra $66 for a 'transit fee' that was not listed on my confirmation. The ordeal cost me time and money, was a violation of the implied contract with Kayak and Dollar, and completely misleading in the terms of that contract. I have rented many cars in many cities. There have often been from off-airport locations with a shuttle provided. NEVER has the location been miles and miles away with no actual transportation provided from the airport to the pick-up location!Reviewed Jul 27 2026
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2.0
Price changed at arrival to rental counter. Refuse rentalReviewed Jul 26 2026
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10.0
I have been flying into Scotland for 30 plus years and Dollar in Haymarket was one of my favorite experiences renting a car. No pressure to buy unnecessary insurance coverage, friendly, helpful service. Incredible value for money for a last-minute two week rental.Reviewed Jul 24 2026
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2.0
At the moment of the reservation the information I received was that I had to show my drivers license and the credit card used for the reservation. When I arrived at the store (6 months pregnant, with a 1,5 year old daughter after a 16h long journey, with large luggage) the employee did not want to conclude the rental process due to the lack of an international drivers license. Me and my husband researched on all Dollar policies available online and none of them stated this as mandatory. The attendant was totally inflexible and refused to conclude the reservation. Luckyly I was able to find a website that issued the international drivers license instantly, but it was a very stressful experience. For improvements I recommend either to make a clearer list of documents needed for rental, or clarify with the employees what is mandatory and what is not.Reviewed Jul 21 2026
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2.0
They didn’t have the vehicle I reserved and tried to charge me double for picking up at a different location for what I originally reserved.Reviewed Jul 21 2026
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10.0
Nice upgrade!Reviewed Jul 19 2026
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10.0
Car was ready for pick up on time. The vehicle I reserved was there for me. Pick up was easy. Return was easy too.Reviewed Jul 17 2026
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10.0
Quick and effortlessReviewed Jul 17 2026
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