10.0
I wish I had bought insurance up frontReviewed Jul 5 2023
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2.0
They forced us to get super expensive insurance. Then they said we put a ding in the car and made us pay extra for the repairs. I will be disputing the charge entirely.Reviewed Jul 2 2022
review from![kayak]()
2.0
Economy Rent-a-Car posts a low price on services like Kayak/Priceline- but then when you get to the pickup spot in Costa Rica you learn that mandatory insurance will cost you much more than the cost of the car. At that point you have little choice but to either get no car, or pay the overage, as the booking is non-refundable. It feels upsetting and dishonest. Please stop recommending Economy in Costa Rica.Reviewed Apr 4 2022
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2.0
Over charged me. Will not refundReviewed Mar 9 2022
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2.0
DO NOT RENT FROM THIS COMPANY! They were rude and disrespectful scam artists. If we hadn’t been in a hurry we would have gone to another facility. Horrible!Reviewed Feb 15 2022
review from![kayak]()
2.0
Pros:Staff was friendlyCons:Price is incredibly misleading. What I reserved was a week long rental for a SUV. When we finally got to the rental counter, they surprised us with government mandated insurance, which caused the price to skyrocket. By the end of it, the cheapest option we had, which was “insurance” that still has us liable for all damages and expenses to the sum of $500+ for a week. Had I known the total price before booking, I wouldn’t have even bothered. Look elsewhere for a car rental.Reviewed Oct 19 2019
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6.0
Pros:Car was relatively new, drop-off was easyCons:WAY More expensive than online quote. They fail to mention that even if you purchase insurance you still need to buy another 3rd party insurance at almost $40/day. Brakes squeaked all weekReviewed Sep 5 2019
review from![kayak]()
3.6
Pros:The staff refused to accept written documentation saying that I had the proper insurance which ended up in me being charged four times the amountCons:State exactly what documents are accepted so that clients are not over charged at the last momentReviewed May 7 2019
review from![kayak]()
2.8
Pros:The office looks beautiful, it doesn’t reflect the actual service. Try to avoid as much as possible.Cons:They’re masters in fooling and making dirty money. They never explained everything, yet they “stole” items from the car and charged me for that! NEVER AGAIN.Reviewed May 3 2019
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2.0
Cons:They did not accept the insurance I purchased from you guys and would not validate my reservation. In my opinion this is a scam!Reviewed Apr 19 2019
review from![kayak]()
4.0
Cons:Honesty. The whole operation is a insurance scam. I will never rent from them again or through you again.Reviewed Mar 11 2019
review from![kayak]()
2.0
Pros:NothingCons:I could not communicate with them after I booked the car. I tried to cancel the car but no way to do that. They charged me $25 for a no show, but I could not contact them. Stay away from themReviewed Feb 7 2019
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