Reviews for Enterprise in Anchorage
- All reviews 100%
Based on 66 reviews
Feb 21 2017
Pros: The car was in great shape.
Cons: The hard sell when picking up our car. The employee was not straight forward in what insurance was required versus what was optional. Also felt like he was trying to scare us into buying insurance by saying 1/3 cars comes back damaged.
Jan 18 2017
things are different in Alaska....
Pros: my customer service rep. was quick to advise an upgrade for the winter conditions, at a reasonable rate.
Cons: the windshield wipers were of poor quality, not reliable in the harsh winter conditions.
Jan 5 2017
Stinky and not at airport
Pros: I liked the size of the Ford Excursion
Cons: The odor Rental location off site from airport in Alaska Wanted a Chevrolet Suburban as advertised Fee to drop off at airport do to no transportation from off site location
Dec 16 2016
Pros: Best price, very polite professional staff.
Cons: No problems
Nov 28 2016
Bad experience for insurance
Cons: I didnt like purchasing 2 times a car insurrance maybe on top of the Credit card insurance I already have. I purchased an insurance through Allianz at the booking stage but never really got a confirmation ($45) so I had to purchase another one from Enterprise otherwise the rental agency wouldnt let me go with the car ($100). Very disapointing
Nov 27 2016
Good deal for a good vehicle and excellent custome
Pros: My flight arrived at the airport early, but they had a car ready to go when I got there more than an hour ahead of schedule. I reserved a pickup truck since I figured it had 4WD, and it ended up cheaper than an SUV. Since it was just me traveling, I wasn't concerned about the number of seats, though it turned out it was a crew cab so plenty of room for 4 or even 5 people (though their stuff would have been snowed on in the bed of the truck). Truck had less than 10K miles on it, and tires were in good shape (concerned about possible snow...). In all, it was a good vehicle and handled the conditions well.
Cons: Didn't get an explanation on how the 4wd switch worked, but 5 minutes looking through the owner's manual (still in the glovebox) and I was all set.
Nov 18 2016
Pros: Usually get an upgrade at enterprise if they have extra inventory
Nov 12 2016
Pros: Staff was friendly
Cons: The car i rented had blood in it and was so dirty i had to return it. Thankfully they put me in another vehicle but that vehile had not been cleaned yet either....
Nov 7 2016
Pros: Nice small clean car. perfect for the small amount of driving I had to do.
Cons: It snowed the last day and the roads were slippery. But I was careful, drove slowly and made it safely to the airport.
Nov 3 2016
Pros: Vehicle cleaner then mine.
Oct 7 2016
Great customer service and a great car
Pros: Clean car and great customer service. Highly recommended
Sep 29 2016
Great, but dont fall for add-ons
Pros: Upgraded from small SUV to truck for free.
Cons: Talked me into them filling the tank instead of me, said it would be cheaper. Ended up stressing about bringing the truck in on 1/4 tank to break even, when I could have filled it myself and still saved. BOTTOMLINE, DONT OPT FOR THEM FILLING AND FILL IT YOURSELF.
Sep 19 2016
Enterprise has been stellar to me to this point...
Pros: That I SEEMED to be able to get a good rental of a good vehicle for a good price from ANC...
Cons: The nasty surprise occurred when the nice Enterprise agent at ANC told me that my vehicle was not available at ANC as I understood. It was at an off-airport location that would've required a VERY long walk or a taxi ride. And then to return the vehicle to ANC would've required an extra $50. charge to drive the car back to its off-airport location. That was totally untenable for me, so I cancelled the reservation and made a very reasonable substitution down the way with National... Thanks Dr. Sam Williams
Sep 14 2016
Pros: Customer support at branches was great!
Cons: There was some food dropped in between seat and shifter. Sorry we didn't grab it either.
Jul 22 2016
Cons: This car cost $250 more than I was quoted. I did agree to pay $3/gal for nine gallons of gas - but then they charged almost $4. And I was charged for a 2nd driver that I had been told using my AARP card would eliminate/cover. The fellow that brought me my car used the most aggressive hard-sale for extra coverage and upgrade sales pitch that I have experienced in a long time. And even though I turned them all down, I was charged for an upgrade that I was not aware of and did not agree to. I probably will not use Enterprise again.
Jun 15 2016
First time in Alaska
Pros: Great service and clean car Friendly people
Cons: Nothing was wrong Everything was great
Jun 5 2016
Give your review a headline
Cons: Very confusing and time consuming when picking up the car , Then all the added extras
Apr 18 2016
Pros: Pick up and drop off was great.
Cons: The inside of the vehicle was not clean.
Mar 13 2016
Pros: Customer service was great. Maybe his name is Tyler
Cons: We are used to driving in snow, but in places that salt. Anchorage doesn't and we would have gotten in an accident if we weren't used to driving in snow. The cars need snow tires in winter. It costs less than insurance or lawyers.
Feb 29 2016
Pros: Staff was efficient, knowledgeable, and friendly.
Cons: No complaints. Car service was exemplary and easily accessible.
Feb 20 2016
Pros: Great personnel, personal attention, follow-up.
Feb 14 2016
Cons: No one at the booth in return and at the counter at 6am when my flight got cancelled
Jan 25 2016
What u need
Dec 30 2015
I am rarely brand loyal about anything, but Enterp
Pros: A few months ago, I rented a minivan from Enterprise, and despite several issues that were kind of beyond their control, which, if handled differently, wold have really soured me to Enterprise, but they bent over backwards to make sure everything was in working order. This strident effort to ensure I had a good experience doing business with them really won me over. This latest rental was actually a little more expensive than other companies, but I wanted to give business to the company that treated me right. Whenever possible, and when price is within reason of competition, Enterprise will get my business.
Dec 30 2015
Pros: excellent staff, very professional and accomadating
Dec 26 2015
Pros: Ease of reservation modification during rental time and excellent customer service
Dec 25 2015
Cons: They automatically charged me for full coverage when I extended my rental which I had never asked for and are giving me a hard time about getting my refund. When it was not my fault in the beginning. I wish I had kept my receipt because I first didn't even know that they had used my deposit To cover my extension. Which I didn't even know and I asked if they were doing. It was just a bad time all around
Dec 20 2015
Pros: In a market full of look-alike companies, Enterprise stand out with better costumer service and competitive prices. I like that they don't hit me up for every classic rental car scam like overpriced insurance and a full tank of gas.
Dec 15 2015
Pros: The service I received was professional and the car assigned to me was very clean, sharp, and well taken care of.
Nov 23 2015
Pros: Enterprise employees are always professional and polite. I appreciate that, unlike most of the other rental companies, they don't pressure me about paying upfront for gas or accepting their insurance.
Nov 7 2015
Pros: Enterprise is consistently good in service and value, and I like that they will rent a car on a debit card if you have a round-trip flight itinerary.
Cons: They did not put an ice scraper in the car and I had to sit for a while to let windows defrost. In Alaska ice scrapers are generally standard equipment!
Nov 4 2015
Customer service was excellent
Pros: The customer service staff were very personable and made everything go smoothly during pickup and drop off.
Oct 31 2015
Pros: Everything simple, quick employees, perfect
Oct 27 2015
Pros: Enterprise staff - I dealt with three of them and they were friendly, helpful and efficient.
Oct 25 2015
Enterprise has great rates & will accept debit ca
Pros: Its great that they will accept major debit cards in lieu of a credit card and don;t make it complicated by putting a hold on your funds.