Reviews for Dollar in Anchorage
- All reviews 100%
Based on 83 reviews
Aug 16 2017
Car not ready nor clean
Cons: Took them awhile to get the car ready and even after that the insides were wet and not clean.
Aug 12 2017
Pros: Quick service - upgraded my car, which was clean and new.
Cons: Not cheap - but that is alaska peak season.
Aug 10 2017
Pros: Check-in & returning the car was very easy & fast. No issues at all with the reservation, nor price upon return. The shuttle back to the airport was very efficient and clean too! I highly recommend this location for renting while visiting Alaska! (We chose this location as it was outside the airport & saved us a couple hundred $'s!)
Jul 28 2017
Pros: Easy drop-off. Clear car for the most part (but smelled a little like smoke).
Cons: Some pressure to upgrade and purchase insurance (even though we already had it through other sources).
Jul 14 2017
Pros: The price was reasonable
Cons: Trunk didn't lock, not open in the evening. Needed cleaning.
Jul 13 2017
Pros: The associates who helped with the paperwork were very personable and great to us. I told my husband that this was the smoothest experience we have ever had with car rental. I would highly recommend them ! Sharon Inman
Jul 10 2017
Pros: We arrived in Anchorage via cruise ship transportation to the Egan Center downtown. The car rental company came and picked us up and took us to the rental facility where we obtained our car. This worked out very well, and the rental rate was much cheaper than if we had rented in the airport terminal. Upon returning the car, the company then shuttled us to the airport. We had a nice new 2017 car which was easy to drive and got good gas mileage.
Cons: I never could figure out how to lift the window wipers up to wash the windshield. There must have been some trick that I wish the agent would have shown me.
Jul 7 2017
Great except for short hours
Pros: Everything was very good (with one exception: see below). We received a free upgrade to a medium-sized 4WD vehicle, which was clean and well-maintained. (Oddly, the vehicle seemed to shake at speeds between 65 and 75 mph, but this mysteriously went away after a day or two.) Although we had to take a cab to the off-airport site at Spenard, we received a free shuttle to our hotel after returning the car, and the driver was very nice.
Jul 7 2017
Pros: Was surprised we had to pay an extra $10 a day for my husband to drive. Other rental companies don't charge for a spouse...
Cons: My first car smelled like smoke. They made it right and gave me another car.
Jul 5 2017
Pros: everything else besides the tires did not ask me to "upgrade"
Cons: rented 2 of the same cars, drove them to the same places - the tire of one of the cars got punctured on the side (couldn't repair it), but we had to drive for a long time with a temp. tire, so the other tire was ruined too... I had to replace 2 tires at costco. $225... I guess it's just bad luck.
Jul 2 2017
One charge too many - Roadside service
Pros: Pleasant and quick.
Cons: Surprise taxes that could be shared at time of reservation: Municipal Car rental tax Alaska State Car Rental Tax. Also, I did not choose Roadside/TripSaver - I was told "you have..." but did not realize there was a charge or I would've declined it like I did the insurance because my credit card supplies that service = $62.93. Not sure why the charge for the deposit ($1,125) is now pending on my card and not the final cost of car rental.
Jun 26 2017
Great place to rent from!
Pros: Francis at Dollar Rental was a great employee! Enjoy Alaska, rent from this location! They dropped me off downtown after I returned the car to do some more fishing!
Jun 25 2017
Location location location
Cons: When I selected my reservation it didn't notify me that the reservation was the offsite location (not at airport). It didn't tell me that my chosen city had two locations and the deal was only for offsite. The desk staff was moderately pleasant and was able to get me a car at the airport for an additional $27. Company needs to clairify at rental if offsite is the selected location.
Jun 25 2017
Cons: the online page led me to believe the rental was at the airport in Anchorage but it was near town. I had to take a taxi there and back. However I found out that it was cheaper at the town location and the taxi ride was short. So I was satisfied. Joanne
Jun 17 2017
Charge to fix a Flat Tire
Pros: Decent value
Cons: Car was not full of fuel when I picked it up. Got a flat tire the last day so changed it. When turning in car they said I should have purchased the limited damage waiver. Since I didn't they wanted $80 for the flat tire repair. Took it to a shop myself and paid $15. Gotta love all the hidden little fees. Oh yeah, the windshield wipers were horrible.
Jun 17 2017
Not located at the Airport
Pros: Had to take a cab to and from the airport. I feel I should have been notified of this. Me and family housed all our luggage to the airport location and waited in a long line to find our Dollar was located off site. We hauled all our back to the taxi location to find out they had a shuttle. We couldn't use the shuttle leaving because they close at 5. Yes 5. Very inconvenient. Also they clerk said there was a lot construction on our trip route so he highly recommended we get extra insurance. This was not the case!
Cons: The car was nice
Jun 4 2017
Bad service, but great price
Pros: Price was affordable and car had great gas mileage.
Cons: Pick up/drop off attendant (same guy both times) did not say a word and ignored questions. He does not seem to enjoy his job at all. The only USB port in car was damaged & did not work, terrible for long road trips.
May 22 2017
Car was great but Dollar service unacceptable
Pros: The car itself was comfortable and had amazing gas millage.
Cons: I was told that Dollar would have a shuttle to and from the airport as I signed up for the car. This was a lie. They told me after I arrived that if I wanted the shuttle to pick us up it would be an additional 30% added to bill, that I should take a taxi instead. I asked about the shuttle again as I signed for the car and was assured that they would take us to the airport when we dropped off the car. Another lie. We arrived to drop off the vehicle to find out the office was CLOSED and we had to do a drop box for keys. Tried to call to ask about the shuttle to corporate number, closed as well. We ended up calling a taxi to get to the airport.
May 16 2017
Pros: Clean car, great price. Nice people
Cons: Didn't realize it wasn't at the airport.
May 11 2017
Cons: The car smelled and the seat were stained
Apr 1 2017
Easy, reasonable pricing, good quality
Pros: Next time I need a car, this will be the place I call.
Mar 3 2017
Cons: I don't consider a "specialty car" to be a Toyota Corolla.
Mar 1 2017
Cons: If paying with a debit card, you had to pass a credit check. What the heck is that all about.
Feb 18 2017
Worst customer service I EVER experienced.
Cons: I will never use this company again and am telling everyone I know about my experience.
Feb 15 2017
Pros: Very clean, pick up and drop off was great.
Cons: I didn't like that there were no wind shield wipers on the back window, no sun roof.
Feb 10 2017
Cons: A "roadside assistance" fee was added to my rental without asking, increasing the rental fee by 50%. It took me a lot of effort and multiple questions to have that removed from my rental.
Feb 1 2017
Too many hidden fees, but vehicle was nice.
Pros: Vehicle was clean and a newer model.
Cons: They quoted $96 for the 3 day rental and after all the hidden fees and mandatory insurance coverage the bill exceeded $300. Dollar is not as cheap as they appear. Customer representatives did not want to explain all the fees. I would not refer a friend to Dollar rent a car.
Jan 31 2017
Pros: The insurance was WAY to expensive!!! Won't rent from them again.
Jan 28 2017
Cons: returned vehicle 1 hour 20 minutes late and was charged full day rental
Jan 28 2017
1st car smelled of smoke, staff very helpful in re
Pros: Service, location, price
Cons: Nothing, I got the first car immediately replaced, and probably upgraded due to availability, so was happy
Sep 25 2016
Pros: It offers free shuttle to airport
Cons: Too expensive
Sep 20 2016
Sep 19 2016
Pros: the car itself was fine
Cons: I thought that customer service lacked. He was not helpful and some what sarcastic when I told him that I already signed up with insurance on line . He said well he didn't know and he wasn't there when I picked it out? Really ? I thought that he was rude, he barely gave me any eye contact and I think about the only time he said anything helpful he told me where to walk to get the car. Customer service is something that people either have or don't its not trained. He didn't have good customer service, I'd suggest having this employee be out in the floor working on the cars who don't need customer service .
Sep 18 2016
Car is ok.
Pros: Feels light, easy handling, reception people was nice, shuttle driver is friendly.
Cons: Weather was cold, windscreen gets foggy too often, suggest to provide a cloth in the car for driver to wipe the screen.
Sep 11 2016
Pros: Car was fine
Cons: Not just off site but no shuttle to or from airport - had to take a taxi to get car and then after drop off
Sep 1 2016
Great place to rent
Pros: Customer service was awesome. They answered all our questions and we were able to get our car within 15 minutes. This is by far the best experience I have ever had. I would go through Kayak again, because they were the ones that brought me to Dollar in Anchorage. The price was 1/2 of what I would spend by going directly through the company. Thank you for this great experience.
Aug 26 2016
Pros: The car should have been cleaned. Something had dripped down the back driver's side window and a vacuum would have bee appreciated. I thought tge rate was expensive, but it was Alaska and everything seems expensive. That being said, there were no problems with the car. The counter person was great, very personable. I would rent from them again.
Aug 22 2016
don't get fooled- this is off airport with NO shut
Pros: clean car, easy airport
Cons: No shuttle from airport to facility. slow unfriendly staff. price was different than was reported on kayak
Aug 21 2016
Pros: Car was clean and everything worked. Car was at market price for the dates, so price was neither good nor bad.
Cons: The line to pick-up car was extremely long. I showed up early and still had car well past reservation time. In such cases, where lines are extremely long, the car company should offer to extent the rental, even by the hour or two delay that was a result of the long lines due to too few employees servicing the desk.
Aug 13 2016
Cost was greater then advertised
Pros: The car was modern
Cons: The advertised price was much lower then the actual cost of the rental. Fees, taxes, and required addons
Aug 10 2016
watch out for these guys
Pros: the price was reasonable. the car was fine the location was not too far from the airport they did drop me off in their shuttle to my terminal upon my return flight.
Cons: I called the day before to confirm everything and was told by the counter rep that answered the phone that they had a shuttle and that they were only 15 minutes away from the airport. They were 15 minutes away all right, but their shuttle only drops one off, there is no pick up, no according to the Dollar counter which is in the airport. So we took a cab to the place. It is not the actual dollar company rather and independent franchisee or something like that. High push to sell me additional things like insurance vehicle protection. BTW they stated that if the rental car broke down for any reason I would be on my own, unless I signed for the additional service, which came at a price. Lastly when I returned the car the agent behind the counter looked at the vehicle and came back to tell me that the windshield had a chip on it and that would require the whole thing to be replaced!. The chip which was barely visible didnt happen on my rental term, it was so small that when I rented the car I didnt even see it, specially as it was raining hard, the car was out in the open in the rain, and the small chip is below the wiper and almost looks like a raindrop itself!. I told her that I am not agreeing to her claim and would fiercely dispute it. I recommend one to take very detailed pictures of the car before driving it off their rental lot.
Aug 8 2016
Work on friendly
Pros: Check in gal, could use work on customer friendliness
Jul 18 2016
Pros: The car rental out of Anchorage went pretty smoothly, and the staff at the in-town office were competent.
Cons: We had some confusion over the location of our rental car pickup -- thought it was at the Anchorage airport, but it was in town. The local Dollar office was not very helpful with that -- didn't provide a shuttle from the airport to their in-town location, and said we would have to pay an extra 35% in tax to pick up the car from the airport. We ended up having to take a cab from the airport to pick up the car. The car rental prices in Anchorage are pretty ridiculous, though that was the case for all of the car rental agencies there.
Jul 10 2016
Didn't work for not US citizens
Pros: None. Cancelled.
Cons: The car provider - Dollar - asked for another insurance because I am a foreigner. Would habe been another $40,- for one day. I cancelled. Kajak, you better check your argeements with your providers. F...!!!
Jun 30 2016
Cons: Site did not specify that the location was not at the airport. Dollar counter at airport said it was an unrelated location and they could not help me. Told me I needed to take a cab to off-site location. Hours of the location were never disclosed. I had 12 minutes to get a cab and get to the site with my car or I was out of luck until the next day! Cost of the cab negated any savings from booking on your site. VERY rude and unprofessional agent at the counter.
Jun 21 2016
Worst Car Rental
Cons: Waited in line for over an hour an a half, and then my reservation wasn't honored. The guy at the counter was rude and dismissive to not only me, but all customers before me. (He also notified me that he was an independent operator and didn't need to honor the Dollar corporate reservations system.) I ended up going with National Car rental; which had excellent service and I had a car within 10 minutes. I rent cars every 2 weeks for my job and Dollar has the worst service by far. This is the 3rd strike for Dollar by me. I am not sure how this company stays in business.
Jun 18 2016
Cons: I was unable to cancel my reservation because I tried to cancel at the time of my reservation. While I wasn't charged I still should have been able to cancel. That I wasn't was a disappointment.
Dec 30 2015
Cons: Can't be possible you charge for 2nd driver when only one person at a time can drive. Makes one not want to go anywhere.
Nov 17 2015
Be aware of hidden fees!
Pros: The employee was helpful and did a good job getting me a car. There were many hidden fees and additional expenses; however he did his best to give discounts when possible.
Cons: The hidden fees and additional charges were a total surprise. The car on kayak was said to be $60 and the price when I got the car were over $200.00 in hidden fees and taxes.
Nov 14 2015
I would rent from Dollar
Pros: My overall rental experience from Dollar was great. Very easy too make rental arrangements and pick up was very easy.
Oct 29 2015
Always great service!
Pros: Getting the car was super easy and the customer assistant was very friendly. When I returned the car they greeted me quickly and I was done within a minute. I always pick them because they have the best price and their employees are great.