Reviews for Dollar in Anchorage
- All reviews 100%
Based on 44 reviews
Feb 18 2017
Worst customer service I EVER experienced.
Cons: I will never use this company again and am telling everyone I know about my experience.
Feb 15 2017
Pros: Very clean, pick up and drop off was great.
Cons: I didn't like that there were no wind shield wipers on the back window, no sun roof.
Feb 10 2017
Cons: A "roadside assistance" fee was added to my rental without asking, increasing the rental fee by 50%. It took me a lot of effort and multiple questions to have that removed from my rental.
Feb 1 2017
Too many hidden fees, but vehicle was nice.
Pros: Vehicle was clean and a newer model.
Cons: They quoted $96 for the 3 day rental and after all the hidden fees and mandatory insurance coverage the bill exceeded $300. Dollar is not as cheap as they appear. Customer representatives did not want to explain all the fees. I would not refer a friend to Dollar rent a car.
Jan 31 2017
Pros: The insurance was WAY to expensive!!! Won't rent from them again.
Jan 28 2017
Cons: returned vehicle 1 hour 20 minutes late and was charged full day rental
Jan 28 2017
1st car smelled of smoke, staff very helpful in re
Pros: Service, location, price
Cons: Nothing, I got the first car immediately replaced, and probably upgraded due to availability, so was happy
Sep 25 2016
Pros: It offers free shuttle to airport
Cons: Too expensive
Sep 20 2016
Sep 19 2016
Pros: the car itself was fine
Cons: I thought that customer service lacked. He was not helpful and some what sarcastic when I told him that I already signed up with insurance on line . He said well he didn't know and he wasn't there when I picked it out? Really ? I thought that he was rude, he barely gave me any eye contact and I think about the only time he said anything helpful he told me where to walk to get the car. Customer service is something that people either have or don't its not trained. He didn't have good customer service, I'd suggest having this employee be out in the floor working on the cars who don't need customer service .
Sep 18 2016
Car is ok.
Pros: Feels light, easy handling, reception people was nice, shuttle driver is friendly.
Cons: Weather was cold, windscreen gets foggy too often, suggest to provide a cloth in the car for driver to wipe the screen.
Sep 11 2016
Pros: Car was fine
Cons: Not just off site but no shuttle to or from airport - had to take a taxi to get car and then after drop off
Sep 1 2016
Great place to rent
Pros: Customer service was awesome. They answered all our questions and we were able to get our car within 15 minutes. This is by far the best experience I have ever had. I would go through Kayak again, because they were the ones that brought me to Dollar in Anchorage. The price was 1/2 of what I would spend by going directly through the company. Thank you for this great experience.
Aug 26 2016
Pros: The car should have been cleaned. Something had dripped down the back driver's side window and a vacuum would have bee appreciated. I thought tge rate was expensive, but it was Alaska and everything seems expensive. That being said, there were no problems with the car. The counter person was great, very personable. I would rent from them again.
Aug 22 2016
don't get fooled- this is off airport with NO shut
Pros: clean car, easy airport
Cons: No shuttle from airport to facility. slow unfriendly staff. price was different than was reported on kayak
Aug 21 2016
Pros: Car was clean and everything worked. Car was at market price for the dates, so price was neither good nor bad.
Cons: The line to pick-up car was extremely long. I showed up early and still had car well past reservation time. In such cases, where lines are extremely long, the car company should offer to extent the rental, even by the hour or two delay that was a result of the long lines due to too few employees servicing the desk.
Aug 13 2016
Cost was greater then advertised
Pros: The car was modern
Cons: The advertised price was much lower then the actual cost of the rental. Fees, taxes, and required addons
Aug 10 2016
watch out for these guys
Pros: the price was reasonable. the car was fine the location was not too far from the airport they did drop me off in their shuttle to my terminal upon my return flight.
Cons: I called the day before to confirm everything and was told by the counter rep that answered the phone that they had a shuttle and that they were only 15 minutes away from the airport. They were 15 minutes away all right, but their shuttle only drops one off, there is no pick up, no according to the Dollar counter which is in the airport. So we took a cab to the place. It is not the actual dollar company rather and independent franchisee or something like that. High push to sell me additional things like insurance vehicle protection. BTW they stated that if the rental car broke down for any reason I would be on my own, unless I signed for the additional service, which came at a price. Lastly when I returned the car the agent behind the counter looked at the vehicle and came back to tell me that the windshield had a chip on it and that would require the whole thing to be replaced!. The chip which was barely visible didnt happen on my rental term, it was so small that when I rented the car I didnt even see it, specially as it was raining hard, the car was out in the open in the rain, and the small chip is below the wiper and almost looks like a raindrop itself!. I told her that I am not agreeing to her claim and would fiercely dispute it. I recommend one to take very detailed pictures of the car before driving it off their rental lot.
Aug 8 2016
Work on friendly
Pros: Check in gal, could use work on customer friendliness
Jul 18 2016
Pros: The car rental out of Anchorage went pretty smoothly, and the staff at the in-town office were competent.
Cons: We had some confusion over the location of our rental car pickup -- thought it was at the Anchorage airport, but it was in town. The local Dollar office was not very helpful with that -- didn't provide a shuttle from the airport to their in-town location, and said we would have to pay an extra 35% in tax to pick up the car from the airport. We ended up having to take a cab from the airport to pick up the car. The car rental prices in Anchorage are pretty ridiculous, though that was the case for all of the car rental agencies there.
Jul 10 2016
Didn't work for not US citizens
Pros: None. Cancelled.
Cons: The car provider - Dollar - asked for another insurance because I am a foreigner. Would habe been another $40,- for one day. I cancelled. Kajak, you better check your argeements with your providers. F...!!!
Jun 30 2016
Cons: Site did not specify that the location was not at the airport. Dollar counter at airport said it was an unrelated location and they could not help me. Told me I needed to take a cab to off-site location. Hours of the location were never disclosed. I had 12 minutes to get a cab and get to the site with my car or I was out of luck until the next day! Cost of the cab negated any savings from booking on your site. VERY rude and unprofessional agent at the counter.
Jun 21 2016
Worst Car Rental
Cons: Waited in line for over an hour an a half, and then my reservation wasn't honored. The guy at the counter was rude and dismissive to not only me, but all customers before me. (He also notified me that he was an independent operator and didn't need to honor the Dollar corporate reservations system.) I ended up going with National Car rental; which had excellent service and I had a car within 10 minutes. I rent cars every 2 weeks for my job and Dollar has the worst service by far. This is the 3rd strike for Dollar by me. I am not sure how this company stays in business.
Jun 18 2016
Cons: I was unable to cancel my reservation because I tried to cancel at the time of my reservation. While I wasn't charged I still should have been able to cancel. That I wasn't was a disappointment.
Dec 30 2015
Cons: Can't be possible you charge for 2nd driver when only one person at a time can drive. Makes one not want to go anywhere.
Nov 17 2015
Be aware of hidden fees!
Pros: The employee was helpful and did a good job getting me a car. There were many hidden fees and additional expenses; however he did his best to give discounts when possible.
Cons: The hidden fees and additional charges were a total surprise. The car on kayak was said to be $60 and the price when I got the car were over $200.00 in hidden fees and taxes.
Nov 14 2015
I would rent from Dollar
Pros: My overall rental experience from Dollar was great. Very easy too make rental arrangements and pick up was very easy.
Oct 29 2015
Always great service!
Pros: Getting the car was super easy and the customer assistant was very friendly. When I returned the car they greeted me quickly and I was done within a minute. I always pick them because they have the best price and their employees are great.