Reviews for Budget in Anchorage
- All reviews 100%
Based on 56 reviews
Oct 23 2016
Pros: Fairly easy to pick up, although they did not have record of the insurance I purchased. Luckily I saved the email. Car was clean and had great fuel mileage.
Cons: The car was not ready for snow. Anchorage got 3 inches while I was there and the car was like a sled. It needed snow tires.
Oct 22 2016
It's always the customers fault
Pros: The agent at the beginning was nice
Cons: The agent when returning was watching a movie when I walked up. So sorry to interrupt. I was errantly given two sets of keys at the time of rental, she interrogated me like the gestopo. Clearly it was a Budget agent oversight, good grief!
Oct 22 2016
Pros: The customer service was good.
Cons: There was something wrong with the car, the transmission did not run smoothly, jerky, the alignment was the worst I have ever seen in a car, causing the car to turn right off of the road.
Oct 19 2016
Not the car I reserved, but it's ok...
Pros: Friendly customer service, easy in and out rental experience, and great car.
Cons: They didn't have the car that I reserved.
Oct 18 2016
BUDGET rental in Anchorage
Pros: pick up & drop off at the airport in Anchorage is easy. the woman at the counter in Anchorage was the most pleasant and helpful worker I've ever met at a car rental counter.
Cons: the car was a bit low for my taste, it was a sedan and I'm used to driving a Forester which is a bit higher and easier to get in and out of for me.
Oct 11 2016
Pros: Sick car and what a deal!
Oct 9 2016
Pros: They were flexible with the pick up and drop off time when my schedule shifted by two days - no charge
Oct 6 2016
Cons: Had to wait to leave because there were dents that weren't marked on the paper. I HATE when that happens, especially because my plane was late so I was running late for my one-day meeting.
Sep 24 2016
Great car and excellent service
Pros: This car (Ford Fusion?) was one of the most comfortable and easy to handle. ( I rent a lot of vehicles for work). I thought I left my cell phone and had to run back from baggage claim to ask about it. they immediately looked and found a phone charge that I didn't even know i had left. (Phone was elsewhere, but they gave it their best shot trying to help me).
Sep 18 2016
Terrible customer service
Cons: I arrived at 2:04am to the counter to pick up my car and the guy working told me he had already logged off his computer and couldn't help me. I showed him my paperwork showing my pick up time was 2am and he repeated that he turned off the computer. He did NOT say sorry or even remotely try to help me. Luckily, just a couple counters away, Avis was just down the hall so I went with them.
Sep 17 2016
Cons: I head hit the cab when I got in and out
Sep 15 2016
Great experience with Buget
Pros: It was a quick and easy process both getting the car and dropping off. We got a free upgrade. Loved our Ford Exploer. Fair price
Cons: All good.
Sep 14 2016
Pros: Got a free upgrade and the car was in great condition.
Cons: I don't have anything to complain about. Keep up the hard work!
Sep 13 2016
Pros: Pretty easy process getting the car and returning it.
Cons: Windshield wipers needed replacing
Sep 12 2016
Pros: Speedy process and cleaness of the car.
Cons: The car's instrument panel is too complicated.
Aug 19 2016
Pros: Ease of use of car, clean, very comfortable. The price was very good and close to the estimate. We elected to drop off empty and the price of gas to refill was much cheaper than local gas stations. Easy to drop off at location near the airport. Nice car!
Aug 12 2016
All in all, a good experience
Pros: The vehicle was clean. Counter service was good and return was quick and easy. Was told that we would receive a refund because the original contract over charged us. Good to receive a refund but points to the fact that I should have reviewed the contract more closely. Appreciate that the clerk caught it.
Cons: We were told that if we didn't refill the vehicle, Budget would charge $10/gallon for gas. That is outrageous, even in Anchorage, Alaska where gas normally runs about $2.40/gallon.
Aug 11 2016
Pros: Very easy and uneventful pickup/drop off
Cons: we were unable to connect our rental to our mileage plan, and when we tried to do it at the desk, the call wouldn't go through, and the attendent didn't know how else to help. It would have been nice to actually get the benefits we were earning
Aug 10 2016
Car had issues
Pros: The color
Cons: The car shook at 30 mph and up. It was loud. The steering was messed up to where the car would pull a certain direction.
Aug 1 2016
Some trouble with steering and acceleration, but o
Pros: The car was very clean, customer service at ANC is fantastic, and the price is definitely right.
Cons: I had some trouble with the steering wheel (it tended to list strongly to the right), and some shuddering when the car accelerated. The car was still drivable, but less easy to manage.
Jul 31 2016
Terrible Customer Service
Cons: We arrived at the Anchorage airport at 6PM, and our flight number had been included in the reservation. (The flight was delayed due to mechanical issue on plane). The Budget rep told us they had a 2-hour window and that because we were late our car was given away. We were told we "should have had the courtesy to call." We were in an airplane, on a runway, in Gustavus AK with no way to call. There was no car upon our arrival, and we had to use another carrier. The Budget rep was rude and condescending, and the 2-hour policy was not listed anywhere on our kayak agreement.
Jul 29 2016
Budget was closed and didn't honor the reservation
Cons: My reservation was to pick up the car at 2:00 a.m. No one mentioned that the rental counter closes at 2:00 a.m.! Additionally, no one mentioned that they have a "one hour rule" that means that they will not honor the reservation if you show up over an hour after the identified reservation hour. What a catch 22! They close their counter and then hold you responsible for being late! In my case, I had a delayed flight and arrived to a closed counter. I had to come back later in the morning when they opened and they had no car for me due to the "one hour rule" (which was also described in other literature as the "two hour rule"). By then, most of the other companies had rented their cars. The only way to rent a car under those conditions was to pay an exorbitant rate to another company. This was truly terrible service.
Jul 26 2016
Cons: - wheel bearing needs to be replaced, very loud noise. - wind shield wipers were worn out and not efficient (safety issue) - empty reservoir or not working to clean wind shield
Jul 25 2016
Bait and switch
Cons: We ordered and paid for a mid-size car, told we would get a either a Chrysler 200 or a Ford Fusion. Instead, we were given a Nissan Sentra. When we questioned it, we were told this was a mid-size car. The car did not even have a USB port - was very basic and not worth the higher price we paid to get a larger and more comfortable car. It definitely smelled of cigarette smoke when we first picked it up. By the end of our trip we had either aired it out sufficiently or we just didn't notice the odor anymore.
Jul 20 2016
The parking structure was confusing
Cons: Also the exit ramp was hard to navigate. Clear that other cars have had problems with it, too.
Jul 19 2016
Lady at counter charged a heck of a lot more than
Pros: She said my Expedition rental was about $1000 more. We argued a lot. I'm never renting from Budget again.
Jul 9 2016
Pros: Very quick and easy pickup and drop off. Car was clean and comfortable.
Jul 7 2016
Pros: Fuel economy.
Jul 2 2016
Pros: they upgraded the car, which was good because it was very expensive compared to other sites
Cons: the car was filthy, not sure when it was cleaned last and there were multiple dents and scratches on the vehicle and it took forever to get someone to go over the car with me so I could leave and not worry about being charged for damage someone else did
Jun 23 2016
Full Size Dodge Charger
Pros: Car was in good condition and no problems with it during our trip. Check in was quick but return a little slow in returning.Overall, we were satisfied with this car and rental company.
Cons: Rental was a little pricey to my liking but a little cheaper then other rental companies in the area. Rental was a older model, which had some wear but ran great and comfortable to drive.
Jun 13 2016
Pros: The Budget people were polite and helpful. However, there were not many of them around.
Cons: There was no one at the front desk when I arrived to get the car. I had to get some one's attention in the back room to take care of me. Also there were three long lines of empty returned vehicles when I brought the car back. There was no Budget employee in the area except the young woman in a small shack like office at the front of the return line.
Dec 26 2015
Drove well on ice with only all season tires.
Pros: Quick checkout and in. No waiting, and it was dirt cheap.
Oct 20 2015
Really fast and no pressure with the upsales
Pros: Really fast and no pressure with the upsales