Reviews for Thrifty in Anchorage
- All reviews 100%
Mar 21 2017
Pros: Everything flowed conveniently for this rental experience
Cons: The price was a little steep for a couple days but that's to be expected from the airlift location
Mar 21 2017
Pros: The Staff was knowledgeable and courteous.
Mar 10 2017
The best service at 5:45am
Pros: The front desk guy was very friendly and professional. We're exhaust with the red eye fly and the car he gave us was a really good option for Alaska.
Cons: Have to wait from 4:30am until 6am to pick up my car at the airport. They don't open until 6am.
Mar 6 2017
Deceptive advertising on Kayak.com
Pros: Quick check back in upon return.
Cons: I booked with Thrifty via Kayak.com based on class/cost/picture on Kayak.com- which featured a Nissan Murano. I needed the extra room for the snowboard I was travelling with. Upon check in, I was informed that I would need to pay for an upgrade in order to accommodate my snowboard. After back and forth with the agent, I had to pay an extra $20 per day of my rental in order to get a Nissan Murano. Yes, the EXACT make/model vehicle that was featured in my original booking. The agent said that this is how Thrifty/kayak get people to select their service. This is deceptive, mis-leading and entrapping 'customer service'. I had no choice but to pay more- ALMOST 50% more than what I booked on kayak.com- having to forego other expenses in my trip to offset this increased cost. This leaves such a bad impression- I am very unhappy.