Reviews for Thrifty in Anchorage
- All reviews 100%
Jan 5 2017
Lies, misleading information, and dangerous
Cons: When we got there, the van we reserved wasn't ready, but the counter guy said he could give us a different one with studs. Being from Alaska, I had assumed any rental car in the winter would have studs or at least snow tires, but no, their standard rates only cover summer tires. Apparently they want their customers to get in wrecks. Then he cut us a "deal" to "only" pay an additional $20 a day for the studs, an essential piece of safety equipment. Just after we left the airport, we noticed a tiny rock chip in the windshield, way up above the rearview mirror. To be on the safe side, we called in to tell them about it, and they said they'd note it down, no need to come back to change the previous damage form. When we returned it, they "noticed" it (probably because the note told them it was there- otherwise, who looks in the darkened part of the windshield above the mirror?), said they had no record of our call, and charged us for the damage. Basically, Thrifty is renting cars unsuitable for winter roads, upcharging customers for necessary equipment, and scamming them with damage charges. Stay away.
Dec 21 2016
Dodge Caravan in an Anchorage Winter
Pros: It was big enough to hold everybody during a relative's visit. Sliding doors keep the activity area around the vehicle tight. Thrifty staff were great and had no problem renting the rig.
Cons: Traction control drags the vehicle into a right turn into the next lane. Tires were not very all weather-studs cost a lot more per day. Got stuck on plowed roads at intersections. Scary. Not enough tethers for child seats and with three child seats in the rig. very tight squeeze in there. Headlight switch kinda stank, drove around with lights out a lot. Bag this car.
Dec 6 2016
Pros: Good service
Cons: They did not inform me of a 250 buck deposit while using a major credit card. A 2 day rental cost me with deposit 444 bucks. I could of went to enterprise and got 2 weeks for that much Insurance was outrageous
Oct 24 2016
Read the fine print. they hold $500 in your debit
Cons: Didn't have vehicles with studded tires for snow. Hello this is Alaska. They punish you for what others are doing to them. With all the modern technology the fact that some people are keeping their cars longer than they are supposed to should be a no-brainer have a GPS to find it. their excuse that people are abusing the rental privilege to me is incorrect. I paid for the insurance but didn't pay for the car I was not able to go on my trip and I will never rent from this company again.