Reviews for Enterprise in Charleston
- All reviews 100%
Sep 19 2016
Terrible service-- do not rent at Charleston airpo
Pros: The car (once we got it) was great--clean, drove well. No complaints with the car itself.
Cons: Customer service was terrible. We reserved the car in advance, went to the counter once we arrived, and the service representative told us to go outside to get the car, but they were backed up and it might be a 15 minute wait. He then encouraged us to walk around or grab a coffee before going outside. We did that and went outside only to find that we were not actually in the queue for our car. We had no idea that our payment and check-in inside did not automatically add us to the queue. What kind of crazy system do they have that makes you check in twice and hand a piece of paper to a guy outside in a tent? The guy inside did not manage expectations well at all. He was telling people "10-15 minutes wait" when it was actually closer to an hour wait. He admitted that he couldn't tell people it was an hour wait because they might choose another service. They were backed up on servicing the vehicles, but most of us in line doubted they even had the cars on site. Because they could not manage expectation properly, everyone was furious and complaining and it was a terrible way to start our vacation. I have only ever rented from enterprise in the past, and after this experience I will never rent from them again. Avoid this company at Charleston airport!!!
Sep 8 2016
Pros: Great car, great rate.
Sep 5 2016
Enterprise staff are very accomodating
Pros: Customer service the quality of my KIA rental minican.
Aug 26 2016
Pros: I messed up my reservation and they were so helpful, got me a car and a free upgrade. Thank you Jim!!!