Reviews for Hertz in Charleston
- All reviews 100%
Jan 20 2017
Hertz, Scam Alert!
Pros: Hertz changed reservation to an off airport location without transportation from airport and then charged $50.00 for reservation cancellation! Total scam , never Hertz again!
Cons: Hertz changed reservation to an off airport location without transportation from airport and then charged $50.00 for reservation cancellation! Total scam , never Hertz again!
Jan 8 2017
Pros: Car was waiting for me at the Charleston airport as promised - gassed up and ready to go.
Cons: Keys were given to me and then the agent said, "You are number 92, and your car is out there." "Out there" was in the dark, it was raining, and there was no one to show me the basics of the car. Once I found the lights, the seat adjustment lever, etc. all was well, In all my years of rentals, no agent has ever failed to escort me to the car and explain basics. I was not impressed.
Jan 3 2017
Misleading location by Kayak/Rentalcars.com
Pros: The car provided by Hertz was good. It was ready, clean and a good value.
Cons: The pickup location that was advertised as "at the airport" was in fact 8 miles away. This cost us a $40 cab ride to the location which was almost half of the cost of the rental car. We were able to use Uber on the way back which was only $15, however the unexpected cost was more than half of the rental cost.
Dec 30 2016
Cons: The car was clearly not cleaned when I received it, but I was in a hurry and did not have time to remedy this issue. It smelled like cigarette smoke, had ashes ok over the dashboard and even burn marks on the roof of the interior!