Reviews for Enterprise in Chattanooga
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Nov 22 2016
Cons: Was told they didnt have a full size car and was upgrading to a SUV. Then they tried to convince me me to buy their gas package because it would save me money. The whole the sales rep was on the phone talking to a friend. I wnet to the numbered spot and couldnt find a SUV, wqalked around fr a few minutes then used the car alarm to find the car - a toyota camry-CLEARLY NOT AN SUV!
Nov 14 2016
Unknowingly upgraded with an upgraded price
Cons: I booked a compact car and given a Nissan Sentra - did not know this was a mid-size and was then charged for a mid-size. Front license plate falling off and smelled like there were smokers in the car previously and covered up with a fragrance spray.
Nov 7 2016
Pros: the team is always upbeat and helpful. A breath of fresh air.
Cons: All good, no knocks!
Oct 30 2016
Poor customer service
Pros: The car was good.
Cons: My flight was late and I tried to call. I kept getting agent must be busy. Tried a few minutes later and was told office had been closed. When I called the main 800 number I was told it was in the same cubicle as Nation and the agent could rent both companies vehicles when I get to Chattanooga. When I landed I was told I had reserved a car in town and not the airport and the Airport rate was far different than the one I had reserved. I typed in Chattanooga when I made reservations and it was the only thing that came up. My $202.00 reserve cost me around $495.00. It was after 11:00 PM and I was presenting at a conference the next day in another town. I was not in the position to argue. If I treated customers the way I was her I would spend more time in court than managing the business. If I had customers at all. Would you be happy?