Reviews for Enterprise in Chattanooga
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Jun 14 2017
Excellent customer service (Brentwood, CA)
Pros: The agency in Brentwood in particular has an amazing group. Q called and said i can pick up the rental end of day, the day before im booked for, no extra charge, and so i did...easy, smooth, transaction. When it was time to drop off, i didnt have a way to get back home, so i called and, voila they have a drop off service AND a 30 min grace period which i really needed as i was running a lil late. Exceptional!! Thank you for your awesome service!
Cons: So far, nothing!
Apr 30 2017
Pros: Michael was helpful and gave me a free upgrade.
Cons: Enterprise wanted over double the price to rent a car at the airport. So. Had to rent a car from an office 7 miles from the airport, luckily I had a ride to get there.
Apr 29 2017
Pros: Great gas MPG, reliable cars!
Cons: The cigarette smell - but it went away when the air-conditioner was on!
Apr 29 2017
Pros: Vehicle was clean and in good condition.
Cons: The person assisting with the transaction lied to me. I left my wallet in the vehicle. I came back to ask her if I could look inside the car soon after dropping the vehicle. She told me that the car had already been rented out for someone else. She also said that she checked the vehicle and she didn't find anything. A day later, I get a call from this branch and the person told me that they had found my wallet. I came back into the branch and the same lady was there that had assisted me earlier. She wouldn't look me in the eye. She knew she had done something wrong. But the car itself was great. My only concern was the poor customer service.