Pros: - Car was good
Cons: - Upon pick up of car many things that were not stated over phone booking was revealed last minute.
- The type of car that we ordered over phone turned out could not be rented when we were about to pick up the car.
- Many things that should have been stated before pick up were not.
Wonderful friendly service
Pros: I liked the service. The van i rented was beautiful and clean.
I was able to leave my car on their site which was helpful.
Dropped off keys in box at the end as they were closed when i returned it.
They cancelled my reservation
Cons: On last minute they said they have no car available. Forcing me to find another car at much higher price
ENTERPRISE CAR has one of the worst customer servi
Pros: Nothing
Cons: I was able to complete my car reservation, everything was good. Then the day before I was supposed to pickup the car, I was called by a careless Enteprise employee indicating that they had no availability and that I should keep looking for options. Again, no indicating during the booking that this company didn't have cars available. Called Enteprise directly and the customer services and rentals manager himself told me that either I had to look for more options myself, or they would give me a similar car they had in a different location but for which the price was twice the amount I had initially booked for. I asked them to match my initial price because at the end of the day this hasn't been my fault, and the guy said that wasn't possible because 1) they never do that 2) I had booked through a 3rd party (aka KAYAK)... awful!! I ended up booking a much better car with Ace Car Rentals that actually costs 20$ less that the price I had gotten here through KAYAK and Enterprise.
Didn't have a car available upon arrival
Cons: I booked a car and they called to say they weren't sure if they had a car available but would call me back to confirm then they never called back
Great service
Pros: Easy check in. Friendly and helpful
No cars available after resveration
Pros: nothing that i like
Cons: When i went there for my car rental. The staff there told me there are no cars available for rent and I travelled all the way there without getting anything from them and they did not even assist me on what i should do. Poor experience
Pros: Online made reservations on my way to pick up the car.
Cons: The call and canceled
Great van
Pros: Loved that our van had a DVD player. Was clean and smelled nice when we received the car and seemed well taken care of.
Cons: The van it's self was a bit hard on gas, but that is no fault of the rental company's.
Seamless process!
Pros: I was super-impressed at how easy it was to arrange a pick-up at my house! They said, we'll leave in about 5 minutes. Lightening speed!
Also, I needed the car a day longer and was given the same great discounted price I had found on the Internet. That's not always been the case with other rental companies!
To top that, I was given an upgraded car category, for no apparent reason. All together, there was no beating this deal.
Cons: What was there not to like?! Honestly!
Cons: I reserved a car for 12pm on a Saturday. They close at 12pm on Saturdays. Needless to say I never got the car I needed.
How come the computer system lets me make this reservation without the slightest warning?