Pros:I liked the communication part of the transaction. I was sent an Itinerary confirming my rental. I even called the enterprise rental office in Mexico to clarify some questions about my rental, and they were most helpful. I even confirmed that they were going to have the mini van I had reserved ready for me when I arrived at the airport. Funny thing was that they told me I was all set.
Cons:When I arrived in Mexico, I was told they were a franchise and that they did not have any mini van reserved for me. I showed them my reservation and itinerary that was sent a couple of days earlier, but the agent told me that they did not have any mini van. The best he could do was get me into a Jeep Wrangler. I couldn't fit my whole family with luggage into a jeep. They did not offer me any other solution but to cancel my reservation. I didn't make any other arrangements because I was confident my confirmed reservation was going to be ready. Now we were stranded in Mexico city with out any transportation thanks to enterprise. We managed to get directions as to how we could use public transportation to our destination. It took us all day utilizing 3 buses and paying for two cabs to reach our destination. Very poor service and ruined my vacation, because we had no transportation other that buses to get around.