Epsom Hotels

Decent room, clean Cracked tiles in bathroom floor, incredibly small shower cubicle. Dinner menu read very well and on the whole very good but could have been better with bminor tweaks and attention to detail. Service very formal and as a result a bit off putting.

Terrible cold in the night . No heating !!!!!!!!!!!!!!!!!!!!!!!!!

Lovely location, very comfortable room. Excellent breakfast with a good range of choices. Nice views. There was no bar as such and thought £10 for a glass of wine was very expensive. Shower took a long time to heat up and was very weak.

Excellent location and food. Nice staff Wireless not accessible from my room...and instructions for lan connection not really userfriendly..

Nice clean room. Comfortable bed. Only one really small point. The tea and coffee making fascilities in the room were rather "tight" - one coffee would have used up everything and a quick biscuit would have been a nice tough. This may seem petty but the two of us arriving at the room prior to going out would have appreciated this little "extra".

Fine and convenient - quiet as well

The swimming pool was fantastic Enjoyed the fact two tv's. Nice to have the childrens area sectioned off from the adults. It would have been nice to have had a sofa in the room instead of a chair. Also toiletries would have help (Shampoo, Conditioner etc. No hot water in the morning.

Having a pillow is a great idea. It was set in a lovely location and everything was clean and new. It would have been good if plainer snacks were available in bar and restaurant and some staff were difficult to understand .

The view of the zebras and antelope, and a section of the zoo opening to guests early evening. A real treat. This hotel is good to stay in as a one off. The food was very pricey, I paid for a continental breakfast £12 for a bowl of cereal and a slice of toast.

Clean, Breakfast good, Staff good & helpful. Ignored at the bar, Shower temperature too hot and hard to control the temperature to the right setting.

Professional attentive staff- good location for my business meetings;

Breakfast was a bit chaotic, I dont think there are enough staff to clear, clean tables, replenish bread, fruit, etc. But all staff smiley and helpful, just overworked at 9.A.M. when we breakfasted

I liked clean beds and towels. I didn't like layer of dust on TV, 50% of expired milk in a fridge, slow and paid internet (at least should be fast).

Restaurant way over priced. Not many options for a reasonable, casual meal.

Location and staff very old decor in room and bathroom, the bed was uncomfortable, missing towels and only one set of pillows were provided

The convenience of the location, the beds were very comfortable. Our air conditioner was broken when we arrived and the room was incredibly hot. The engineer was very nice and apologized quickly and requested a room change. It then took concierge a further hour to relocate us (10 rooms down the hall). At which point our children were completely starving and exhausted. The food in the garden restaurant buffet was mostly good, though expensive, but we were seated in a dark corner because we were a family, where the staff were already setting the tables for breakfast around us. Service was polite but very slow and waiters were unaware of the fact that children ate for free.

Our reservation was not in the system. They did not give us access to Internet for our booking but we understood that free Internet would be included based on the booking criteria.

Proximity to airport The hotel is terribly maintained. Had to switch rooms twice due to bathroom related maintenance issues. They finally put me in a decent room on the executive lounge, which was OK but even that had its issues. AC was terrible and the spacing between the bathroom sink and faucet was very awkward, making it difficult to effectively wash your hands. All in all a pretty bad hotel. The staff was nice though.

Relaxed, friendly and cosy. Excellent breakfast and friendly staff. Beds are a bit small for us tall Ducht people

Easy access to the airport with complimentary shuttle to and from. A nice breakfast included with room price.

easy access to gatwick airport with pick up/drop off by the hotel. after europe did find it rather expensive to eat and bar prices very high, but this is england!