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Beautiful area, many things to do, food was ok. Rooms were clean and comfortable. Some of the staff was not very helpful. Missed opportunities to earn points with rewards card due to staff not asking for card.
My husband and I stayed here overnight on our way home from the beach. It was a great end to our vacation. Our room was very clean, ready on time, and exactly what I requested (mountain view, king bed, high floor). We enjoyed canoeing on the lake, it was absolutely beautiful! We had dinner at LB's and the breakfast buffet, both of which were very good. All of the staff was very friendly and knowledgeable. We also enjoyed swimming and a brief time in the casino. Overall we had a wonderful stay here!
Guests shouldn't have to pay a cover charge for night time entertainment
BUILDING WAS WELL MAINTAINED, STAFF WERE POLITE ROOM APPARENTLY WAS A SMOKING ROOM WITH A VERY STRONG ODOR. NO WINDOW TO LOOK OUTSIDE.
Quiet rooms Needs 2 trash cans in each room, 1 in bedroom area and another in the bathroom.
Perfect location for Cumberland visitors or just passing through. Loved the landscaping & pool. Cracker Barrel was around the corner. Hall smelled of cigarettes.
Check-in was easy and fast, the hotel is clean and an outstanding value. The continental breakfast was not the best we've had but it was good. The food was decent quality and there was a pretty good selection of hot and cold items. Room was clean and quiet, parking was great and all the staff we encountered were outgoing and quite friendly. We go out a few times a year, stay in a hotel after dinner just for some quiet time away from the kids:) and this hotel after our first visit a few years back has been our local getaway ever since. The location is great as well, very close to the interstate and most of the restaurants and entertainment in the area. We settled on a queen sized bed but it seemed smaller than a queen (although it could've been in our heads or because we are used to a larger bed) the comforter has a couple small stains on it but nothing disgusting, in fact my wife didn't even notice and she is a clean freak. I'm sure if she had seen it she would've requested another, which I'm certain they would be provided, but she missed it. Other than that the stay was very quiet peaceful and nice.
Pool and jacuzzi were well maintained. Room was clean Not a large selection of tv channels
The room was clean and the free breakfast was good. There was a group of teenagers in the hotel and were runnning around all night till 2 or 3 in the morning. I called staff several times but nothing really changed. It made a little trip I made with my husband extremely stressful and we did not enjoy our stay because of this
Beautiful landscaping with a scenic stream on property, giving it a secluded, country feel. An unexpected oasis in an urban location. Excellent free breakfast. Friendly and helpful staff. Extremely hot and humid in the hallways (room temp was great). It felt more comfortable outside than in these areas.
The staff was excellent and location was convenient. We found the hallways and room to be depressing in lighting and colors. The parking area is little uncomfortable if you park late at night.
Overall, a comfortable & convenient, standard hotel. Free parking, wifi, full & served breakfast, microwave, fridge. All one needs.
Friendly staff & nice decor Gaps in slider windows allowed more screeching & banging noises due to high level of train traffic, which made comfort level extremely low & aggrivating
Breakfast was great. People there where friendly. Wasn't clean very well. Walking was very clean just detail stuff like mirror and spill stuff of the back of the chair
Convenient location to Paw Paw WV. Visited from Chicago to attend a funeral Unbelievably one of the worst hotels I've stayed. I travel very frequently and depend on hotels for lodging. Family was in town for a funeral. We rented approximately 6-7 rooms. Three of these rooms had evidence of bed bugs. Management's initial solution was to send up housekeeping. Really?! Does housekeeping have an exterminater license to fumagate? I would not recommend. I do not recommend. Suggest Fairfield Inn. Much better property.
Nothing The hotel was tight beside a set of train tracks. Trains were moving all night. It was loud and frequently got woken up.
Location, comfort, cleanliness, pet friendly, good breakfast... Poor wifi
Okay to crash. Microwave and refrigerator helped when travelling with kids. 1. P. hair on the potty seat..:( 2. Given key to occupied room causing confusion for us and the family sleeping inside. Could have been a dangerous situation.
Good basic room. Nothing fancy. Basic really, but that's what I was looking for. Room was clean and quiet. Bed was just OK, but I slept quite well and I am a light sleeper with a bad back.Lots of choices on cable TV. Staff was friendly and accommodating. I didn't try the breakfast, but they had what you'd expect - make your own waffles with cereal, oatmeal coffee, tea, etc. Dog friendly hotel - good to know if you are traveling with one. Microwave and fridge in room. WiFi had no password protection, although I realize that's a tiny fig leaf at least it's something. Bathroom was tiny, but good water pressure and water flow in shower.