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Corporate must repair this property. Each staff member was wonderful, welcoming and very helpful.
The location is perfect for any West Point parent visiting a cadet. This is the second time out of three visits that my morning shower has been one step shy of frigid. This time, I showered at 2:00AM due to a 6:00AM flight out of Laguardia. The manager could hardly claim that was due to peak-time usage.
clean , nice breakfast, mini fridge and microwave, indoor pool, attentive staff
Comfortable, spacious room in a convenient location.
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It was conveniently located where we wanted to visit. This was a Holiday Inn Express priced with Days Inn quality. Room needs renovation (not just bathroom and furniture). Defective shower had no hot water, but staff let us use the shower in the next room in the morning. IMO, the stay should've been free.
wonderful staff, especially at the front desk. thin walls...noisy people in room next to us
We wanted to be in close proximity to West Point, and this hotel definitely was. We had an issue with the heater in our room and we were upgraded to a suite for the inconvenience. Breakfast is pretty good. It would have been great if our heater wasn't so noisy/malfunctioning in the first place, but the staff made the problem right.
When visiting West Point, one would be hard pressed to find a more convenient location in this price range. The 'green' plumbing is hopelessly inadequate. A luke warm shower at 10:00am and a minimum requirement of three flushes per basic toilet use is ridiculous. Housekeeping never serviced the room on Thanksgiving.
Location, breakfast, staff support.
Very close to Bear Mtn state park. Nice standard hotel for a night stay. Clean rooms, clean bathroom. Free continental breakfast in morning. TV image was clean, crisp. Other guests in hotel room next to our room was a little noisy. But that is not hotel's fault, and other guests were not noisy enough to complain. Otherwise, nothing else to note.
Size if the room No bar, no restaurant, no area to spend time with family
I was attending a wedding and needed a hotel to stay. I arrived and found it to have a great view of a lake, right in front of the hotel. Upon entering the hotel, it looks new and modern, our rooms were well kept, large and beds were comfortable. I would definitely stay and recommend to others. Extended stay was only until 12PM. I was attending a wedding and got back to the hotel at 5AM, hard to get only a few hours of sleep to drive back, I was hoping for an hour more of sleep :D
The best part of the stay was the help. Dwight & Kadeem at the front desk went out of their way to make our stay great!! The breakfast was mediocre; we went to the diner down the road. Also rooms are only for sleeping extremely small.
The people were so friendly and engaging. I felt safe as a lone traveler. Would be healthier if they had yogurt and/or eggs for protein for Breakfast. Ran out of energy early.
Nice place to stay for the night. I'd stay here again if I am taking the train to the city. A bit pricey, but nice.
Nice staff. Prompt shuttle service from airport.
Location and price Small room, no fridge, lot of noise.
Location to West Point! Great diner just below hotel. Nice staff. Room had everything we needed. Room was on second floor with window view behind hotel. Heard some road noise from I-87 but not a big deal. (The train noise at the Thayer is much worse.) Slept great. Its not a luxury hotel -- but you're not paying luxury prices either.
The overall hotel and staff exceeded my expectations. A good location for a night or two stay. Also the breakfast was actually quite good. The bed, it was not comfortable and sunk down to much.
THE BED!!!! How the room was poorly designed - door wise/stopper and the tub and it's water
There were TWO ESPN 2 channels and no ESPN channel. I missed second half of a game I really wanted to watch and the front desk gave me a completely wrong channel when I asked. Also, provide a CURRENT TV channel lineup in your in room book. This completely ruined what may have been a perfectly good stay. Can't read this. I suggest you use larger font.
The hotel is so run down, that you have a panic attack until you reach your room. The room is clean and tidy and, I suppose, re-furbished in the last 2-3 years. It's a complete maze getting to and from your room if you take the elevator, so def take the stairs if you can.
Hallways and the single elevator reeked of smoke. We booked a king bed, but were given a room with two doubles. Front desk said they had nothing else available, and that the particular room we were given showed up in their systems as being a king-bed. Poor sound proofing -- could hear neighbors and people in the hallway very clearly in the early morning. Seems like a hotel that pours all its money into the event facilities (entrance, lobby, and conference rooms all very nice) but dedicates very little funds toward the actual rooms themselves.
This is a neglected property. The gen. Manager should feel lucky to still have a job. Hairs in the bed. Public bathrooms filthy and falling apart. Box almaden wine $6 a glass in the 70's disco bar
Location is easy on, easy off I 84. This is an outdated Inn with poor beds and sheets. Cleanliness is so-so, with hairs in tub and on floor. Nasal tissues very cheap. With so many options nearby, we suggest you chose one of them.
The service at the front desk They moved us from room to room very abruptly and rudely. The power went out. They made us walk through a soaking wet hallway to our new room. Not a pleasant experience
Checking OUT! Worst service ever! Reserved a room with king & sofa bed, but got no sofa bed. Manager was very rude! Had to sleep 3 adults in 1 bed. No fresh towels for next day. Upon return to room, had to ask twice and took two hrs til we could take a shower with clean towels. WIFI did not work! Breakfast eggs & sausage ice cold. All dining tables dirty and no clean silverware and it was only 6:30. Very very disappointed!!!
Location for being close to wedding location was good. Bed was acceptable no hot water in two rooms no working phones in two room (entire hotel) no key for in room safe no response to calling desk from cellphone no response after Kayak/GetARoom called to get hot water fixed had to leave for another hotel to shower and get ready before the wedding. waste of money.
This is an outdated Inn with poor beds and sheets. Cleanliness is so-so. With so many options nearby, we suggest you chose one of them. Everything definitely needs upgrading. Although, the A/C worked. But, then again, you get what you pay for. Can't beat $65 a night for just a place to lay your head after attending parties all weekend.
close to highway, price Toilet was dirty Rooms were not cleaned/straightened no refrigerator when told there was one no remote for the television Was told that could not make any promises on getting these things fixed as the person who takes care of these items would be leaving at 4pm and it was 3:50pm Will never stay here again or recommend.
THE LOCATION WAS CONVENIENT THERE WAS FRESH BLOOD ON THE SHEETS AND MATTRESS PAD OF ONE OF THE BEDS IN MY ROOM. HOUSEKEEPING WAS VERY GOOD ABOUT IT BUT IT NEVER SHOULD HAVE HAPPENED. THERE WERE NO BATH TOWELS AVAILABLE FOR 2 OUT OF THE 3 DAYS I WAS THERE. POOL CLOSED AT 8:00 AND WE WERE TOLD IT WAS DUE TO NO POOL LIGHTS, IT STAYS LIGHT OUT UNTIL APPROXIMATELY 9:00. WE WERE IN TOWN FOR A SOFTBALL TOURNAMENT AND IT WOULD HAVE BEEN NICE FOR THE KIDS TO BE ABLE TO USE THE POOL WHEN WE GOT BACK TO THE HOTEL. OUTSIDE DOORS SHOULD BE LOCKED AT ALL TIMES FOR SECURITY PURPOSES AND ALMOST NONE OF THEM LOCKED.
Friendly, accommodating staff. Easily accessible. Shopping and food very close by. Plentiful parking. It feels pretty old. That said it's mostly pretty clean and doesn't feel "run down" insofar as it shows its age.
Friendly staff The breakfast was not very good. The restaurant area was a mess. Jams bowl empty, fruit bowl empty, and cluttered. The bandaids as a solution over the peepholes on the door bring the entire hotel and sense of professionalism of the facility way down. There must be better solutions.
We were exhausted from a cross-country trip bringing our son to college and were so grateful to find the beautiful Hyatt House Fishkill. It's very conveniently located off the freeway, close to shops and restaurants and is so comfortable and fresh. The breakfast was the best hotel breakfast I've ever had and the staff was so friendly and helpful. This is our new go-to hotel on road trips to visit our son!
Great reception at front desk - thank you, Ryan!
Good rate (non-refundable). Very clean and well-maintained. Excellent breakfast - best free hotel breakfast I've ever seen. Very attentive staff; Most everyone I saw said hello or asked how I was. Well-rounded on-site facilities: pool, exercise, bistro, small food shop A little difficult to find
I wish breakfast lasted longer
location was convenient 1. No Bellhop in the lobby to carry the luggage. 2. The fixtures in the room seems dated 3. Hotel could use a face lift. 4.
Breakfast was great, room was clean, staff was nice. I didn't like that the site I booked through showed pictures of amenities the hotel did not have.
I did not feel like KAYAK adequately represented the pet fee charge at the Hyatt House. KAYAK lists "pet friendly" as if it is an amenity, like cable tv, breakfast, or a swimming pool. We choose to stay at the Hyatt House based on them being pet friendly. Little did we know that we were going to be charged $75 for having our pet with us during our stay. Upon review this information was available at the Hyatt House website, however it was not included in the KAYAK description. KAYAK would be better serving its customers by including this information. Thanks
It is fairly reasonable compared to other motels in the area and was located close enough to West Point for easy access.
The room was really nice as well as the staff.
location room style
Close proximity to Woodbury Commons Factory outlet
perfect location for shopping at Woodbury premium outlet not as clean as I expect
Very good location to go shopping in Woodbury Outlet. Otherwise, don't stay there. The satff is very confused, they've charged me a day that I canceled, but they called to booking.com and I fixed it.
Convient to shopping which was why we were there. Some of the staff were not very helpfull and begruged us any extra stuff ie towels and shampoo
close to woodbury outlets service,,cold room,low lights in the room
dirty,bad service,expensive,the price not match the quality yes
Not located in walking distance from Outlet Center as promissed on internet! Very dirty and old. Even if it was a non smoker room, the smell of smoke was immense!
Its proximity to the Premium Outlets at Woodsbury Commons. The poor condition of the furniture & fittings. Only coffee provided in the morning - no hot water available to make our own use.
It was quiet The room was dirty I stepped on a nail from the carpet ....wholes in the carpet in the room and hallways.....was not a fan of their breakfast they refused to change our room when my daughter and I had some sort of allergic reaction to something in the room .....we were find everywhere else we went but when we got bk to the room ...sneezing itching watery eyes short of breath really thankful I packed meds ....large cobwebs in the ceiling corners ...beds were very uncomfortable
Free wifi, nice desk setup, plenty of easily accessible power outlets. Stains on the curtains, stains on the office chair, a little gross but working in emergency medicine makes you pretty tolerant of gross things. I laid down towels on seating surfaces so as not to gag. Never saw a maid so never got a chance to mention it.
Room was very clean. Bed was comfortable. Hotel is in an area close to restaurants and shopping. Area seemed safe for walking around.
Stepping into front door strong mildew odor ,remote to TV was filthy not sure but looked like buggers on buttons
This is a good place to stay for a night or two in the area, and is good value for money. It's not luxurious, but practical. The location can be a bit tricky for getting to some places not on I-84.
The front desk staff was helpful and apologetic Everything The room had a mystery wet section of carpet. It was so damp it was like staying in a basement. Carpet dirty shower curtain torn lampshades torn- this was the room they switched us to. The first reeked of cigarettes despite the large no smoking. There was no manager on the oremises. We only stayed 1 of our 3 nights and moved to the Hiktin Garden Inn across the street which was lovely
Everything was clean and they had the best price in the area with great amenities. I w would recommend for anybody wanting to stay in the area. Some of the furniture were slightly broken or had a bit of wear on them but I didn't mind because I didn't use them at all.
Front desk staff incredibly helpful. Best mattress in any hotel. Broke switch on heat lamp.
The room was conveniently located to food, gas and right off of the main highway. Front Desk was rude on first call, placed on hold for 8 mins,had to repeat myself. Booked online then
Beds were OK. Lots of room inside suite. Exterior is really run down. Paid way too much for what we got.
Nice to be able to have space for the kids and some space left for my wife and I. Breakfast is nice too, and makes the stay a better value. (Breakfast would probably run us $40-&50 elsewhere) A little outdated, but it seems they're addressing this as it appears a number of units are being updated
The hotel was clean, but very run down. Bed was crooked, pillows were too little and cheaply filled. Appliances were old. Could hear people outside all night.
Found a good deal at the last minute. Breakfast bacon was odd.
This was a low income housing project. I counted on your review and got burnt for doing so. Immediately went to Walmart to get room spray and febreeze. The room smelt of fried food...awful! I also purchased 2 pillows and 2 blankets so I did not have to sleep in the bed. The whole stay was just horrible, did not sleep at all. The grounds were filthy and you can immediately see that low income families were living here, kids were playing around the grounds, just horrible. Thanks for looking out for my best interest, just glad I did not have to have a client meet me here.
N/a It was not worth the price
Great location if you want to see West Point. Interesting building. Very helpful and friendly staff. Superb mattresses Service slow in the restaurant - but politely slow
West Point. Nice campus They had not received word ofmy reservation. fortunatelytherewasa roomfor meand my wife. Wearrived around 9:30 pm. Veryannoying.
The staff was outstanding. Every interaction with a staff member was positive. Somewhat expensive.
Location and comfort. Services and convenience. I have stayed here before and love it. NO - except walking up from the parking lot.
The room is so big!
Very rustic and comfortable. Rooms were very nice and spacious. Restaurant was closed while we were there.
Everything.. The staff was especially Larry, the Maintenance Man. He was very helpful in getting heat in our room and just generally a great guy. We especially enjoyed the restaurant, its staff, and the band on Thursday. What a nice surprise. Nothing, it was all great.
The hotel was absolutely beautiful! A lovely, romantic setting, with a huge, comfortable room. Nothing.
Very quiet and peaceful at night no matter how active the park is during the day. A nice contrast. Rooms are immaculate and very comfortable at the Inn.
Really enjoyed it. Very clean, comfortable bed. I would stay again
Customer service was great - comped us on beer, very friendly, very helpful (everyone) Fresh cute lobby decor Great bed and bedding, lots of space in room (typical of Starwood hotels) Nothing!
The staff at front desk was very friendly and the breakfast was great. It had all the amenities that you would expect from a good hotel.
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This guest did not leave comments about this hotel.
The staff was excellent. It was a little dated.
Very friendly staff. Complimentary bananas, tea, and coffee at all hours! Too bad the pool was closed, but they did offer passes to a nearby pool.
Room was large and clean with expected amenities. Breakfast was very good. Fruit available in lobby. Popcorn sometimes available in lobby. Convenient to Beacon, NY. Signage to get to the hotel was poor. Hampton Inn located far behind a Ramada hotel and very few signs indicated where the Hampton Inn was located. A mad-house at breakfast. Huge price increase on weekend.
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Very clean, great location right off I84 They hold 50 something $ for few days on cc!
Clean and Friendly staff indoor pool too cold
Hotel staff was excellent, very friendly and accommodating. The hotel's location is a little strange being place behind the more seedy looking hotel. Overall, great experience! The hotel's location is a little strange being place behind the more seedy looking hotel ... Obviously, I understand the hotel cannot be moved, so not really any suggestions here.
beds more comfortable than Residence Inn down the road. More breakfast options and the staff is really helpful. n/a
Quiet rooms....no heavy doors slamming. Very pleasant, efficient staff. Very well appointed, welcoming lobby. Liked it all !
First time at this location, previously stays were at Newbrgh location that was recently sold. Not as convienent as Newburgh location for my needs.
Liked the swimming pool and spa. Was quite.
Very poor condition. Door hardware loose and in disrepair. Heavy smell of cleaning chemicals. Very worn ot building.
Good location Good price Room service didn't bang on my door at 6am. Wifi in the part of the hotel I was in was pretty much no functional. Patio door on the ground floor had seen some better days. Room was clean. No sign of bedbugs or roaches, but did spot a house centipede near the above mentioned patio door.
The continental breakfast was OK. However, could have had blueberries and bananas to put on the waffles. Clerks never smiled. They appeared to not like their job. They just went through the motions. Bathroom was not cleaned well. Long hair and cheetos on floor. Soap scum on counter top. Tub drain clogged. Bathroom sink drain slow.
They were terrible people, only guy I liked worked the over night, owner was rude; hated the experience
Decent room and wifi Staff guy was very rude and then waved at my girlfriend with extremely offensive comment to me after I booked my room with credit card he waited to wave at my girlfriend after we parked never will I go back or suggest anyone to go back for that reason
Hallway smelled really bad
A bit rundown
We had made a mistake with our online reservation and the hotel manager helped us to resolve it. The TV needs to be mounted a little higher on the wall
It was disgusting.
The price was good, the staff was friendly and attentive. It's very old and not too appealing. They are going through construction too, so it may look better once that is completed. When we were there the second day we lost cable connection. Not a huge deal, but kind of stinks. We also had an old fashion TV, don't expect any upgrades or updates with this date hotel.
Close to the north way Musty and dated
Hotel staff was extremely helpful and accommodating, Monique in particular. Rooms are spacious and in relatively good condition. The general aesthetic was nice and seemed well maintained. Breakfast served daily was nice though the juices are too diluted. The rear of the hotel is alongside a freeway so rooms on the back side of the building come standard with the constant drone of freeway traffic, make sure to request a room in the front of the building. Bathrooms need maintenance and repairs... I wound up staying here several nights and thus stayed in 2 different rooms, both showers were in need of work but the first was pretty bad. The first room had a shower with previous damage filled in with what looked like bondo and then there was a hole in the top of the tub. The diverter did not seal properly so when trying to use the shower there was virtually no water pressure as water continued coming out of the tub spigot instead of just the shower head.
We had called in advance and had asked for a room in the quietest location (away from any possible highway noise, not near an elevator) and a king-size bed - and received both. WIFI worked well. Had no problems.
The staff were great and helpful The air conditioner needs service, the compressor is very loud and constantly came on.
Very friendly and helpful staff. Room is nice and clean. Good location next to diner and Walmart.
location. check in went smoothly
This guest did not leave comments about this hotel.
Breakfast should be included with this price.
Staff very helpful
Bed was very comfortable. Took about 20 minutes for our breakfast to be made. 1 oatmeal 1 French toast. There were no other customers in the dining area at the time.
Nice people Shower was terrible
Quick checkout Asked for extra towels and wine glasses to be brought to room when I left for dinner. Returned to no extra towels and no wine glasses. Heat in room was broken. Didn't realize until 4am when room was freezing.
It was conveniently located. Bed was extremely comfortable. High price for a very small room.
Location, in hotel dining and great staff