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The staff was very helpful! The chair at the business desk had a lot of stains on it.
Easy location - right off Hwy 99 exit next to gas stations and Starbucks Clean and modern decor Decent breakfast Free newspapers Large comfortable room with desk and lounge area No shampoo, conditioner, or lotion in room. Night staff only had conditioning shampoo available. Wireless access in room was slow.
The bed were comfortable and they gave us late check out. The hot tub was not working, it would not get hot. Also in second room they did not finish making beds.
Beds were very comfortable
I like how all staff were really friendly and helpful. The room service never came we had to ask for more towels.
Hotel was new and well kept. Walls were a bit thin. WiFi worked poorly.
The hotel is clean and neat. The rooms are spacious and the beds are very comfortable. The morning breakfast is substantial and is more than just toast and cereal. All in all a great hotel. Attendant at desk seem to have a very difficult time checking us in. I had my confirmation sheet from priceline, but the whole process took about 20 minutes which I thought was a bit excessive.
It is clean, well kept, and very convenient to both the freeway and local services, but it is still far enough out of metro Fresno that you don't have the negatives that come with lots of development.
location, location, location. Near family in area. Starbucks, Dennys, and Karl's Jr. nearby.
clean, renovated, free breakfast room noise, train passing by
The friendliest staff I ever meet
It needs to be updated. Walking the hallway smells dirty. Our room was clean. But very outdated.
The pool is big enough for the kids to really swim and play. The rooms are large and clean. The staff was friendly and helpful.
love this hotel. great value and I always stay here whenever I'm in town.
Quiet. Wooden floors even in bathroom. Blackout curtains. Two tables. Two beds. Phone in bathroom.
They should be walking around and getting rid of the rooms that are doing drugs. I did not appreciate it at all!
The hotel is in a very convenient location, as there are three different restaurants nearby, all of the priced really well. There's also a 711 nearby, in case you need to grab drinks or anything of the sort. One of the beds I had was broken in the middle and wouldn't stop squeaking. We ended up switching beds, and the second one was fine. Also, when cleaning up and getting my laundry, i checked under the bed to see if one of my socks was under the bed, and I found a jack daniels bottle, and tons of paper just thrown under the bed, making me wonder when the last time the room was actually cleaned.
The hotel was in good location lots of different things you could do eat, shop in walking distance. Didn't like that the ice machines didn't work on 1st floor had to use 3 Rd floors ice machine which ran out of ice daily.
Good value on over nite pricing, Good location for Fresno State and a value for a new buyer who wants to upgrade the buildings and reinvigorate the staff. Dated buildings needing paint on metal door parts and other up grades. Breakfast dining area book cases very dusty and in need of cleaning or at least a dusting. Hot tub spa dirty and on luke warm side. No towels at poolside. Needs a sign for image and identification from street. Warnings about not being liable about losses and security leaves one worried about neighborhood, which I found just fine.
Good customer service, room clean.. overall 10
This was a great hotel for the price. The room was big, there was plenty of parking, the staff was attentive and friendly, and the continental breakfast was bigger than expected (sausage, ham, eggs, cereals, toast, and juices) The rooms looked clean on the surface but were in desperate need of a deep clean. The areas under all of the furniture were pretty bad.
The price was good and the room was fairly spacious. The location next to the YART stop was great for us The beds were very uncomfortable.
Clean and spacious room. Very nice grounds and pool/spa. Breakfast just ok.
Staff were pleasant and helpful. Room was clean & neat. It's not fancy but very comfortable.
Young adults hanging out in the hallways, running, laughing and drinking,keeping the exterior doors of the halls jarred open unlocked, this went on all night to about 5:00 am
Comfortable beds, conveniently located. Phone should be at table area to facilitate note taking for business. Hot tub not hot or clean, weather was good for use of pool and hot tub but they were not clean or inviting.
Good value for the money. Staff was friendly. Good breakfast.
Good price, Breakfast ok, clean motel Bad area near motel,not a nice area South of hotel property, barb wire on wall of parking lot, Hallway and room smelled stale
room smelled like urine, staff moved me to the room next door but it could still be smelled. Traveling with pet and this was one of the few places that would take my pet. Dunno why they have a pet deposit if a pet room smells that bad. I am not making up how pungent the smell was, it was as if someone left an open jar of urine in the room. The room next door had the same, but fainter, smell.
Clean,affordable,nicely renovated. Would stay here again.
- hotel was suitably located after we visited Yosemite Natl. park and on our way to Sequoia Natl. Park - all services we encountered (reception, breakfast, room, WIFI,..) were OK - nothing to report
It was near the freeway
Very nice room, clean and the price was fair for what I got.
Bed and pillows were wonderful. Wifi was fast and reliable. No fan in the bathroom -- seems like a major omission.
Children above us were running making tons of noise very early in the morning.
Room was hot , air did not work.
The rooms are pretty secluded. I originally picked this hotel because of the bar and restaurant but it was being renovated when we got there.
The staff was excellent, personable and nice and gave very appropriate recommendations about where to eat/drink in the neighborhood. Hot tub was nice and clean, and our room was very quiet and overall it felt clean despite being a bit outdated. The room was large, but felt kind of shabby with plastic-y mirror frames, outdated bathroom fixtures that were very 1980's. Hallway smelled heavily of old cigarettes. It would have been a bummer if we were there for vacation-- but since it was more of a business trip it was not totally disappointing. Another bummer was that the hotel bar, Oliver's Pub, is closed for renovations until spring 2016-- I did not realize this beforehand, and this amenity was a main reason why I chose this hotel.
Good value . Plumbing needs updated.
The mattress was lumpy making a lousy night's sleep and the pillows were like rocks. This king size mattress needs to be replaced ASAP!. This was room 369!
Great location; close to almost everything. A/C was very nice and it was quiet for the most part. The buildings and rooms are outdated and need to be renovated, the WiFi was horrendous and about as good as 1 bar of 3G service on my cell. For the price, we could've stayed at a more modern hotel, but the location was excellent.
This is an older hotel that doesn't show it's age. The rooms are very spacious unlike others where you can hardly walk around in the room. The grounds have a pool and a jacuzzi but not in the same location. The jacuzzi is more secluded so it is geared more towards an adult quiet time for relaxation. Didn't get to use it, but there is a putting green on the property. Nice touch that you won't find at most hotels. The price is very reasonable and I will book a room here again! Top it off with a complimentary breakfast that is not just a continental breakfast, and you have the best bang for your buck in Fresno!
The rooms were large, comfortable and clean. Even when a tour group arrived, the noise level in the room was not disturbing. The layout of the breakfast area made it hard for my father who requires a walker to get to the food and back to his seat.
clean good size room quiet landscaping good location provided space heater (heating was down) heating system was down. caught a bad cold that night not turning on heat for a month into cold season breakfast room is small
Pet Friendly Plumbing was horrible! and the only pet friendly rooms are with a King beds only. Had to get a roll away that was old and saggy
Staff was friendly and helpful. Bed was comfortable. Carpet and couch in room worn and stained.
Undergoing renovations and no refrigerator or microwave first night. Not told when i checked in. Said they were "not guaranteed for queen bed rooms".
Good hot breakfast and accommodating staff. Beds were comfortable. No complaints.
Clean comfortable Sparse on amenities
Loved the hotel. It was a HotelTonight experience for us as we left Kings Canyon and decided to stay in Fresno instead of making the trip home to San Francisco given we needed to charge our car and have dinner. The place has a great Tesla Wall Charger which means we woke up to a full charge. Dinner was great and the restaurant had a nice wine list. Food came out fast and was delicious. The pool was great for the kids and me as we had been hot from hiking all day. They had noodles for the kids and overall it was just a fun night cap. Highly recommend this hotel if you are Fresno. The Atrium type setup can make it a little louder than most hotels
The hotel was nice and the room was very clean, had a good working air conditioner, and it was quiet in the halls. I heard no noise from the other guests despite there being a convention nearby, no opening/closing of doors, or other random hotel noises. The staff was very friendly. I did not enjoy the pillows on the bed. They were way too mushy and offered no real support or comfort. The location wasn't the nicest and I found it's downtown location to be rather depressing and grungy. While the noise from inside the hotel was nonexistent, it should be noted that there are trains that run close by and their blaring horns were heard throughout early morning hours. If rest is what you want or are sensitive to sounds, this may not be the best location.
Bed a bit soft for me.
My family chooses this hotel everytime we come to Fresno...because of the comfortable rooms....EXCELLENT CUSTOMER SERVICE...and the pool...Thank you for being our family's 'go to' spot. Gomez-Martinez Clan
Beautiful rooms! The outside doesn't give it justice. There was a $50 deposit that was half the price of the room. If I wanted to spend $150, I would've gone elsewhere. It caught me offguard.
It was a very spacious room, decorated nicely and very clean. Staff was very friendly. It was a great value.
Smelled like cigarette smoke and all furniture had holes in it ...left after two hours
The room was set up like a little apartment. Breakfast was great. When all the guest came back to their rooms. The internet was always dropping or getting kicked out of it. Need to expand their internet service
everything,the staff,the place, the facilities really nice place and in the perfect location
The staff were friendly and helpful, the room was HUGE! They put me in a delux suite for $85. Everything was clean and comfortable. There is a pool and hot tub which were very clean. The grounds are beautiful! And the parking was secluded, covered and safe. I definitely recomend this place! Nothing, this place was great.
Room was very nice for what we paid Continental Breakfast options were horrible toast and butter ...
Very nice and hotel. Helpful and friendly staff. If you are in Fresno during the summer you can enjoy the big pool, just perfect. A refreshment in the evening or in the morning, it was very clean !
The gentleman at the front desk when we arrived had ezcelent customers service. Although, I should have been leery when my 9 year old asked if he loved there and he chuckled with a rapid no way. Lack of attention to cleanliness.I paid the extra money to stay in a safe, clean gotten...I got motel 6 quality in a room.
Booking.com messed up the reservation but the hotel figured it out and got me a room. Nice place but the area isn't the greatest.
Nice pool. Room was clean. Breakfast only until 9 am. Our room was in a separate building. There wasn't a lock on the door of the building so everybody could walk in and out.
Loved the front desk staff! Comfortable beds and clean room. Great security staff! I felt very safe even when late at night. Wonderful location! I will definitely be staying there again when in Fresno, guaranteed! It is a bit outdated. Could use a renovation but that's just my vanity. All facilities were very clean and I was very comfortable during my entire stay.
Found my granddaughter sleeping on a bare sofa bed at 1130 pm. Apparently they ask for linen and was told they don't have anymore. I insisted that they provide linen for health issue. Very poor costumer service
The price Rooms are dirty and dated. Furniture and carpets have huge stains. The other room had roaches.
Staff at front desk was friendly. Room was good size. Price was good for one night in a good location. Only one roll of toilet paper in the bathroom. They didn't provide you with a password for the free wifi on there own.
No protein at breakfast.
It was so unexpectedly nice! Especially for the money I paid, I was pleasantly surprised. Will definitely return! Loved the fridge and microwave, also. Could benefit from deeper bath tubs but that's about it!
I wasnt impressed at all. My stay was for work so i didnt need much more than a clean bed to sleep in and a place i could work in between meetings so it was good enough for that but it was far from impressive. It could have been cleaner the and staff could have been more customer service orinted.
Easy to get to. Had I been flying- super close to the airport. When I got in my room, the sliding glass door was unlocked. The TV was fuzzy reception- to the point of giving me a headache.
Beds and pillows are good the size of the room an the stefany the front desk lady is nice and helpful we go to Madera children's hospital every four months to take our daughter for check up she has cerebral palsy and it was cheap and good to stay here it was tech first time we enjoy. Thank you It was a little bit noisy because there were motorcycle people that weekend and upstairs that were stepping here and there. Other thing you guys don't have elevator
Our visit was surprisingly nice. The grounds were beautiful and had numerous fruit trees. Our room was very adequate. Spacious, clean and comfortable. the property is close to the freeway for quick access and close to many restaurants. The breakfast was adequate the best part was the fresh squeezed orange juice from the trees grown on the property. Our only real concern with our visit was while enjoying our breakfast provided they only had powdered cremenfor the coffee instead of liquid like all other properties. But comparably to other places we would still visit again and hope a Starbucks opens up close by in the near future b
Clean, nice pool. Has all the basics. Good little cafe in lobby.
The breakfast, the beds. Good pit stop for those going to sequoia.
Simply it had all that's was described. Four story building, relatively quiet. Walking distance to the airport. Nice to see security patrolling parking lot, but didn't fee I was in a bad part of town. Bed comfort was average but pillows were good.
Everything was clean and in good condition and the breakfast was very good.
Clean and comfortable.
Hotel staff Very polite, pleasant, and helpful Went to restaurant downstairs for dinner, while looking at menu, a group of women came into bar. Bartender/waiter never left the women to come take our order. We finally walked out. The rest of the staff, including the restaurant staff in the morning at breakfast, were great. Water pressure was lousy. Toilet did not flush properly. Had to clean toilet by hand several times because water would not wash toilet bowl clean of waste. Never could get enough hot water to shave, only warm water at sink. Bathroom exhaust fan did not work.
The room was modern, comfortable and very nice. The staff was wonderful. Highly recommend!!
Great Location for access to National Parks and quiet spacious rooms.
The rooms were very nice and clean. The staff was great. But, for $139 a night in FRESNO they could have done better for the free breakfast. We stay at a lot of hotels during the last year. This hotel by far had the worst food for breakfast. Prisons probably have better food.
Near freeway. Plenty of parking. Well lighted parking lot. Only one slow elevator. No breakfast.
Customer service was great! They accommodated our desired rooms with no questions asked. Only that the restaurant was not in the hotel.
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Good workout room. The breakfast voucher for only one day at their restaurant.
Large room. Bizarre but amusing faux-German dÃ©cor. Swans and a mini-train track. Hotel is clearly very aged. Adjacent to noisy highway. Adjacent to bar - drunks staggering out to their cars is a regular occurrence. I did not feel particularly safe as a single woman travelling alone. Staff is fantastic!
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Great staff. It's got a cool layout, and has a narrow gauge short rail. How many hotels have a train? The bathroom needed a good deep cleaning.
easy to get to bit noise
Provided coffee & cookies also a coupon discount for breakfast in the morning. Proximity to freeway & railway can hear the traffic noise.
restaurant didn't open until 7.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
We were there for a BMX race at Woodward Park. The location was very convenient- close to the park and many restaurants to choose from nearby. The hotel staff were very friendly and helpful. We had a minor problem with our refrigerator and a staff member was up to our room in less than 5 minutes to fix it.
Friendly staff. Location convenient but very close to busy street. Couldn't sleep due to traffic noise outside. Could not turn off lights in bathroom - they were on the entire time. Sink and tub very slow to drain. Breakfast mediocre.
The staff was extremely accommodating in getting us a room even though they didn't have our reservation. The hotel was booked solid due to a track meet but did get us a room.
Difficult entry/exit from street.
This staff provides speedy shuttle service to not only the airport, but also the destination of your choice within a three-mile radius. Every staff member I met was pleasant and accommodating and all went above and beyond typical hotel service. The rooms were neat and quiet, the dining area spotless. I highly recommend this hotel.
Staff were very friendly. Size of bed was not a king size.
The giant room, bed and TV with cable. Nothing really
It was well kept, the service is great, gives everything I need at a reasonable price and a good location. I'll be coming back None of the pillows were sufficient. Too hard. I forgot to bring my own, which I usually do, but wonder if BW could think about a variety of different pillow sizes.
What I loved About our room was the face bowl outside of the bathroom so my wife could put on her makeup, or comb her hair while I take a shower in the other room without fogging up the mirror. The Decor of the room was very tasteful colorful and beautiful. The breakfast was not continental but a full size breakfast. The staff was excellent on the night shift and dayshift will stay again and recommend this hotel to my friends The pool was laughable it look like a watering hole big enough for 3 to 5 people to get in and be crowded
Helpful staff, nice room at a good price. location was on our route to local national park.
Cleanliness, Hotel staff
Extremely quiet. Very....very clean. It appears to be a brand new facility it was so clean. Room for breakfast is too small! Ended up eating our breakfast in the lobby area because not enough table/chair space.
Good proximity to a wide selection of restaurants and friendly, accommodating staff.
Clean nice room, they did accommodate a last minute arrival as I was unexpectedly in Fresno to visit a family member in the hospital. Staff was nice. Fire alarm went off early in the morning. Waited for an announcement or a call/knock of some kind which never came. Somewhat dis-concerning. Family (Assumption) upstairs had kids (Assumption) which started running back and forth between door and window across room from each other. Water was luke warm at best. For the price and name familiarity I surely expected better. I won't be making that mistake again.