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The Hotel is well located but the staff, with rare exceptions, was not helpful at all. We needed a late check out ( around 2 PM ) to catch a plane and the lady at the desk told us she couldn't do it because the hotel was fully booked. However, acessing Booking.com we could easily see that there were, at least, 20 rooms available for the next day. We felt deceived because we were lied to.
Quite expensive but the hotel is lovely, new but very well planned & designed with flair to give a great atmosphere - the location helps of course, being right on the water. Also a lot of little accessories were provided in the room. Unusually, as there is nearly always something to criticise, we could make no criticism of The Jolly - Marina at all.
there is no wide varity in food menu
Very good hotel located into marina. Yachts are all around.Fantastic bar and restaurant with perfect terase.
view I must go away two days before and I must pay for all period. This condition is not correct.
Paid for a regular room and got an awesome luxury apartment. Expensive (and full) parking, had to park in the (yet more expensive) Aquarium parking next door.
Great Location, central and easy walking distance to restaurants, marina, aquarium etc
In Centre City. Near The Aquarium
i came to the hotel parking straight from France thanks to my car gps ,the staff at reception was perfect and answer my worries:how can i park safely my car.and sold me tickets for the boat to take us to the Nautica international.i was also advised to a very good traditional restaurant in the vicinity for a nice dinner.100% efficient.thanks. none
Beautiful, well-appointed room, very close to the main railway station. Very friendly and helpful staff. No hotel restaurant. Not a big deal, but a hotel purporting to be five star should have one.
Nice location, very nice staff, excellent breakfast, old but luxurious rooms; good choice...
Nice old world atmospheric hotel Still renovating. Car Parking inconvenient. Inexperienced staff. Overpriced. Good 4 Star but not nearly up to 5 Star level.
We had a wonderful stay - our view was of a beautiful courtyard with all of Florence beyond, the staff were super helpful, breakfast was ample (and available till noon!), and the breakfast staff fantastic. Would very much recommend this hotel :)
Within a 15 minute walk from points of interest. Valet parking eliminated all parking hassles. Once grand but now rather outdated. Hallways very unattractive. Very expensive at full room rates and not good value for money. I would rate in-room accomodation as 3-4 star.
Good breakfast buffet Not flexible about kids access to SPA
Location is perfect. Staff speaks very good English. Beds very comfortable. None
the rooms and bathrooms are clean I travelled using my car. on my arrival there was no space for my car in the hotel parking (in 5 stars hotel this is!!). only one resturant in the hotel with a limited veraities.
Old-style ambiente, quiet, perfect air conditioning.
Loved the location, our room was large, comfortable, clean. The staff were wonderful and breakfast excellent.
The spa facilities were very good The staff were helpfull and friendly There was a good choice for breakfast The parking attendent damaged my car while parking it and then denied it From now on I will park my own car
Everything was just great.
So convenient to main station, metro, bus station and maritime station , especially when using 24 hour transport ticket that included shuttle bus from airport to main station. hotel quiet despite proximity to sevices.
Our room was large & very nice. The staff was very pleasant & helpful. Bicycle racing groups took over the hotel & other guests took second place, particularly in restaurant for dinner & breakfast (no other nice restaurants nearby). Neighborhood was a bit questionable (felt a bit uncomfortable walking, even during the daytime) Altho close to the waterfront, the waterfront is all industrial etc. Otherwise, the hotel itself was just fine.
The buffet breakfast was fit for a queen! There was so much choice of different foods on offer and even included my favourite food, smoked salmon! Also it was convenient to train station and not far to walk to port and other attractions. If you wanted to leave a window open it was quite a busy, noisy area but we wanted to be near train station for convenience.
nicely appointed and good location, breakfast was well done. The room we were given was very small and we had requested an extra bed and there was no way to put one it. So they gave us a bigger room but the window was blocked by a screen from the outside which i guess was put there to obstruct the view of a building and the a/c unit. I think as long as you don't get that room, you'll be fine but the normal double room is quite small.
Location is outstanding especially being close to Stazione Principe and great sites such as via Garibaldi. The small and cosy feel to the hotel is attractive; it is not large and impersonal.
Great atmosphere, excellent rooms and the antique elevator..beautiful. Very close to harbour, 5 min. drive.
Helpful hotel staff
The hotel was comfortable with clean rooms and within a block of the train station. Nice breakfast room. Nothing
Nostalgic setting and environment with sapcious room that we liked most. Breakfast is good and lots of choices. Location is very convenient to Station Principe, Genova. The windows can hardly be open due to too close to nearby building and no views at all.
very bad internet connection (especially in my room 232). parking service takes too long (we were waiting up to 30 minutes to get our car in the morning)
See previous survey from my stay on October 15 to October 18, 2010
We had a great stay!! The food in the restaurant was delicious, the staff very helpful, the quad room was spacious and even had a balcony. Great location for train travellers
away from the centre so nice a quite on a night, also not to far to walk for sightseeing. It is ok for use as a base could do with some new carpets
Very friendly and helpful staff at every point during our stay (3 nights). A couple minute walk to the port, main piazza, and restaurants. A block behind is a small ghetto which you may want to avoid but we never had any problems at all and we were out all points of the day.
The hotel location is just great (about 1 minute from the central train station). We booked deluxe room and it was very comfortably designed (two levels).
The reception people was very helpful and nice. The room was small and the queen bed was made with two individual mattress, it is uncomfortable because you feel the division
The room and the bathroom were fairly small but modern and comfortable The hotel was situated in a fairly rough area which made us feel a uncomfortable about going out on foot at night
The front desk staff was friendly, knowledgable and very efficient. The guest rooms were comfortable and very clean. Housekeeping staff is outstanding. Excellent selections available for the continental breakfast. Sorry did not see any egg items available. I suggest that the front lobby and reception areas be upgraded to create a positive impression upon arrival. My first impression upon arrival in the lobby area made me question the status and quality of the guest rooms. Fortunately, my overall experience was very positive.
Have good breakfast *It's hard to find the hotel, the hotel is in the china town and no any sign dirction. *Very high parking price (20% of room price), the hotel didn't tell us about it, we thought it was free.
Close to train Genova PP
very close to the center of the city and the train station Very, very hard to find with GPS and a good sense of direction. Small hotel signage at the end of a busy one way street - with very limited parking. Good if you are walking or taking a cab - nightmare if you are driving.
Convenient and pleasant. No air-conditioning in the bedrooms at night
We liked that it was close to the port where we were embarking on a cruise(as well as the airport)--also, that we could walk to the aquarium.There were several restaurants within walking distance. The room was small and narrow but clean. They would not use our Visa credit card although it was the card we used to reserve the room. Luckily, we had a different card that worked. We were told the taxi ride from airport to hotel would be about 10-15 euro but we were charged 42!! So, get a price below 20 before getting into a cab!
The location was great. The hotel is easy access to city center and seaside. The staffs were very cooperative especially who names Michaeil was very helpful. Thank you.
Everything but not the location. The location and that you cannot find the hotel we search 2 hours to find the hotel we asked a lot of people and we use GPS at all.
Knowledgeable staff making good recommendations. Cleanliness.Provision of umbrellas--it rained heavily Breakfast room needs textiles--- a rug on floor / curtaining to stop the hard sound echoes due to too many hard surfaces in an enclosed room.
Nice room and good bathroom, friendly staff. Central location in old city. There some problems with the free WIFI but the staff has done their best to solve it. Neighbourhood can be a bit disquiet at night.
Staff were really good: helpful and friendly. The location is excellant - right in the old port area.
central location, atmosphere, friendliness, good breakfast bit noisy - windows did not seem to cut out the noise - but added to the atmosphere. car parking expensive - space outside the hotel very difficult to access, it would be better to go straight to the car park!
By far the best hotel I stayed in during my trip in the Riviera. Excellent Air Conditioning.
in the center of the city
Breakfast not excellent
There were no facilities for having breakfast at the hotel - probably a temporary feature.
It's very very close to the train station and royal palace. Hotel has been newly decorated and the breakfast room has not been finished. Although the room is facing the street but the window has great effect for noise isolation. The hotel staff is kind and willing to help. The room foe the shower is really really small and you can not even turn around.
not much... leaky shower, noisy, no breakfast, no internet. I could go on
As we were travelling by train we found the Hotel's location very handy to Termini Railway Station. It was also a relatively quiet area which felt quite safe and was close to several restaurants and a mini mart. It was handy for taking hop-on/hop-off bus trips near the railway station and we also were able to walk from here across town to Tivoli fountain, the Spanish Steps, Pantheon and Piazza Navona. A fair walk but not too difficult. The breakfast had a good choice of fruit, cereals, cold meats etc. It had a good bathroom and the bedroom was double-glazed and quiet. The bed was rather hard! The small reception area for guests looked nice but seating was not very comfortable.
Great location. Very gentle staff. Very confortable. Great value for money. The windows don´t isolate very well the noise that came from the street.
location and friendly staff. new clean bathrooms and bedrooms
Lacation not good lighteninh in room
Close proximity to the station and airport bus. Some of the rooms in the hotel did not have airconditioning which is contrary to what they have advertised on the webpage. The hotel is still under construction especially in the hall way. The lights were so dim that cleaners were made to vacuum in the dark (makes me wonder how clean the place really is). Showers were not functional and water continued to flood the bathroom. The place therefore had a really damp smell. Noise is badly insulated. Reviews from other guests did not reflect any of the above, which was why I had booked this hotel to begin with. Would have looked for alternate hotels if I had known of the above in advance.
Great hotel. Good location, very close to the train station (Genove P.P not Genove Brignole). Clean rooms, very nice staff just ask them anything. Nothing. Everything was great.
For a three star family run hotel my wife and I received 5 star treatment,especially from Paolo on reception. The buffet continental breakfasts during our stay were plentiful. A very good location with only a short walk from the train station and a short walk on departure to our cruise ship.
Location, friendly staff, good room.
in the center nearby the harbour where you can take the ferry, excellent restaurant (il lupo) just in front of the restaurant the street in front of the hotel has recently been changed into a one-way street
Location! very close to Central station and old part of the City. Half the price of all the other hotels we stayed in in Italy. Hotel is old school type but spotless. Some fresh fruit for breakfast hooray!
Staff are extremely helpful
Location, pleasant breakfast room and service Bedroom felt cramped
·Large comfortable room ·Giant bath by Italian standards. Sink, toilet, bidet, tub with hand-held shower (it could use a shower curtain). ·Mini fridge that was kept stocked with water. ·Large balcony with a view of the port and the sea. ·Lots of hot water. ·English-speaking staff was friendly and helpful. ·OK breakfast. Ask for espresso to avoid the Italians’ interpretation of what they think Americans like. Italy has much better coffee than the US. ·100m from Genova P. Principe railroad station. ·Easy to find – giant red neon sign. ·Queen size bed. ·Good restaurants very close. Tratoria Lupo. Good coffee bar very close. ·Elevators. ·Very convenient location -- 100m from Stazione Genova P. Principe, bus station, and Metro stop. Easy walking distance to nearly everything in the historic center. ·Family-run hotel.
Excellent location 3 minutes walk from main station, easy access to historic city centre and old port
The hotel was in a central location and very convenient to the railway station. The breakfast was adequate. There was no shower curtain in the bathroom.
Very attentive service. Even the decor looks dated, it is super clean and lovely towels. Very convenient location. I can't fault anything...
Good centre for visiting the old town of Genoa. Very convenient for transport. Had internet in all rooms and in lobby. Continental breakfast was good. Bed was narrow and hard. Hotel is on 3rd and 4th floors of old office building, and thus had little presence on the (pedestrian) road outside. Accessed by small and ancient 'cage' lift.
Nice staff and good quality/price ratio.
Free internet, very helpful staff. Breakfast could be improved
It was well located and the staff were excellent. Excellent views of Genova. Close to the railway station, the cruise terminal and the shopping area. Lack of wireless or cord internet connection in the rooms. I was on a business trip and had to work in the reception area, which was very difficult. The staff were very accommodating, but unless there's internet access in the rooms next time I will not go there.
Good Location very shabby place, breakfast disaster, too expensive for what you get
the location was excellent. The lift is always a plus when one carries too many luggage! As always the price for a single room is huge but here the room was directly above the station or felt like it a shame really!
Close to the railwaystation Piazza Principe, the hotel has a beautiful view over the harbour from most of the rooms. It is a very pleasant hotel in a lovely city. Nice breakfast, a good shower and a fast internetconnection. Only the elevator is a little bit old-fashioned, but even that is not a problem.
the view from the breakfast room noisy ac in my room
very nice and helpful staff. also, breakfast was good. close to train station.
The location is good, right to the main train station and 15 minutes from the port and center. The room was very small, the shower even smaller. In fact if you are fat, you cannot take a shower inside. Furniture was old. Although I have chosen the hotel also for WI FI, this didn't work. There is a lot of noise from outside traffic.
situated in the centre, but it took us almost two hours to find it smelled old
close to the railway station. I arrived late in the evening so it was quite quick to go breakfast was very poor, the atmosphere when I arrived was a bit odd, the location is not very safe for solo women travellers during night
location is very close to train station Genova P.P. There is WiFi for extra money, but speed is extra slow and not stable. Door of room is not sound prove at all. If you sleep and somebody walks in a corridor feeling is like that somebody is in your room. TV signal is bad.
My room looks nice, including all the facility I needed, but it was not quite clean. I could saw ashes flying in the morning sunshine.
Too expensive, room was poor (maintenance, cleanliness). Breakfast very plain. Lovcation in centre
Good size room, nice breakfast, very close to station and easy walk to sights of Genoa. Air conditioning wasn't working while we were there.
The hotel is very closed to city center
Perfect location, just few meters from main station. Hotel is clean and well kept.
proximity to middle of town noise from lane in front of hotel
Inexpensive accommodation close to station Room on busy street - very noisy
the location the size of the room
Conveniently close to train station and harbor; good breakfast served earlier than in most other hotels
Great location, not too far from the main station and not too far from the Port or the main square. Staff were very helpful, esp the lady on the day always helped with questions and queries. The only problem I found was on check out they wanted payment in cash which I didn't have so had to go find an ATM and get out enough. I told the guy on the desk I didn't have cash and he gave me no other option, there was a efpos machine on the desk so no idea why I couldn't use my card. Put a whole dampener on the stay.
Rooms small... but not bad for European City standards. Staff very friendly.
The hotel staff's ability to communicate in English and their willingness to provide a map of the area, walking directions, key points of interest, restaurant suggestions, information on train schedules, and taxi notification was wonderful. The hotel staff was able to accommodate everything that we needed and answer all of our questions. The service was top notch!
Incredibly helpful staff. Central location. Easy to find. Room was spotlessly clean. Room was slightly on the small side - but we booked a basic room & it was fine for a couple of nights.
Big room, separate bad for child
My girlfriend and I staied in Hotel Helvetia just one night during a weekend in Genova and all has been perfect! The staff is very friendly and really kind! The position is fantastic and the price is onest, it has been a fantastic choice for our week-end visiting the Acquario di Genova (see the distance in Google Maps)! This hotel is recomended referring to our direct experience! Maybe the room was a bit small but it is perfect for short trip!
Near the central railway station Principe and old town.
fantastic staff who were always happy to help at whatever time of day/night the opaque glass door of my hotel room unfortunately made it a little to sleep and I couldn't find the corridor light switch (having said that i always forgot to ask about it in the morning!)
Very close to trains and old city, and shops etc.Good security Quite noisy at times with street below
The room has all the equipment a traveller needs (including a small refrigerator!), all is working and in good shape. The room I was at least is not sound-sealed - you can hear what's going on outside the door, and vice versa.
Staff :) Two small cockroach saw in my room.
It's proximity to the cruise port. Walking distance. free internet
Very friendly staff, who speak several languages, close both to the railway station and to the main tourist attractions, clean, quite a spacious room for a 2* hotel. A pipe was leaking in the bathroom.
The staff is very easy going. The hotel room had no heat during the cold months and the bathroom was pretty run down.
I very much liked the fact that they had a room available, because it was very late, very cold and "very" raining, and they didn't knew about my reservation. doors, decorations and too many ringing bells to get in
Close to main train station and no staris to walk up to hotel entrance Breakfast should be included in price. Bathroom not very safe as had to stand on small box to step into shower and basin had large crack in it.