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The hotel is brand new and is very well done. You cannot be the price and the café latte is fantastic. I fear that because of the great price, in a few months the hotel will be torn and tattered
veryu good location. good breakfast and value of money
Excellent. Very new and clean. Good position. Rooms a little bit small. Caos during breakfast.
receptions so frindly and helpfull , decoration very nice loved it they cleaned my room without changing the bed sheets for 3 days same even the tawel just first day changed.need at least catel for hot water in the rooms.
the location is really good - cl;ose to the historical city center (10 minutes walk), to the Reeperban (10 minutes walk), to the Winter Dom (the same). the enarest underground station is very close. The room is not big but new, light and very comfortable.
new, tidy, good design, comfortable bed, liitle bit small for two but perfect for one Breakfast was ok, but not big choise. The problem is that it is too much people during th rush hours and it was not easy to find a place to seat, queues for coffee, etc
It was centrally located. It was.very clean and modern. They were great about an early check-in itime! The staff was very helpful and fluent in English! I would definitely stay here again!
location is great and the rooms are spacious and comfortable, easy access to public transport rather poor value for money - and there were rotten apples at the reception desk
My dates of arrival were incorrect, the staff was very helpful and pleasant and made the necessary changes.
The helpfulness and friendly nature of the staff. Clean and well organized room facilities with babybed Apart from breakfast on Sunday morning being very busy. But that is just a sign of the hotels success!
Have stayed at this hotel for years and always there has been kind of easygoing atmosphere and everything works -
My son and I only stayed for one night. The lounge area was relaxing and the staff spoke good English. We did find the hotel rather expensive based on the fact that we were only there one night. The food was also expensive, and we therefore chose not to eat there.
enjoyed my stay but staff not vrey helpful you had to wait a while to be served at the bar and the evening choice of food was not great
Spaciousness, decore, location, staff, facilities all excellent
the location, the excelent rooms suggestion for improvement: one more door between the isle and the bed. It is pretty noisy when people are passing outside you door.
The staff were very helpful at all times and we would be likely to use it again if visiting Hamburg.
Clean efficient service accompanied by wonderful design and proximity to the best that Hamburg has to offer. The keyboard at the Business Centre was Swiss (I think) - optional "western" keyboard for English/Australian travellers would be practical.
Hotel has very convenient direct connection with airport by using S1 Bahn. City round tour stop as well as river tour are close to hotel. I will appreciate if breakfast will be included in room price.
Good breakfast. Tasty food and great view from restaurant and bars. Smallest Carpaccio I’ve every time eat.
Location. Breakfastbuffet no value for money.
Very good value and good location
It was very quiet with good heating (in a rainy, cold period). Free internet was an attraction though having to renew your ticket every 2 days was a bit annoying. And it was very convenient to transportation and the waterfront.
Nearnes to transportation . All of them, including interesting areas in the sourounding. At the begining It wass dificult to find the address, as It has no visible announcement. I came in walking from the Train station near by. and pass by with not notithing it. The internall access to the room wass measleading, both ways, to go to the room or to leave it, out of the building. They should be improved .
Staff in restaurant were very welcoming despite the fact we were delayed en route and only arrived as the restaurant was due to close. Wonderful dinner and extensive breakfast in dining room with wonderful view. Our booking was for a room in the historic part of the hotel. We were 'upgraded' to a newer separate part of the hotel which was in fact disappointing as it lacked any charm and the air conditioning was not very effective.
Nice location overlooking the harbour and its activities, convenient for S and U bahn and walks on waterfront and St. Pauli. Plesant quiet location and nice decor (semi maritime romantic). the room Captains class was very spacious and comfortable Coffee/tea in the room, or access to a less exclusive coffe shop.
The position near the water was great. nice friendly beer bar. Room was small for the price, and there was repairs being carried out
Pleasant historic hotel with new tower room if you prefer modern feel.Next to rail or metro link so can be at town hall sq in 10min.Also city circular tour bus and harbour cruise tour are 5 mins walk down some steep steps.Only 25euro taxi and 30min to airport.Can get train too. If you like to sleep with the window open then you will need the hotel supplied ear plugs! There is quite a bit of road rail harbour noise but that is the trade off for such a good location.The closed windows are triple glazed so it's quiet enough when closed.Would happily stay again.
Location and friendly staff
the atmosphere and the comfort and cleanines of the room
Good room, although a little compact. Toilet was clean but small No
The hotel is brand new and beautifully decorated. We had a wonderful shower instead of the often very high and slippery European bathtub. I would have liked to have taken the shower home. While convenient to the tourist buses, it was quite far from any metro stop. Hamburg must have some of the worst public transportation in the world. We only saw two buses operating on the weekend. We really had to take taxis to get anywhere. A hotel near the central station would be more convenient to the central metro line, but we truly enjoyed the comfort of this lovely hotel.
the service was excellent, and the room was very comfortable. There was nothing which I would complain about.
Modern hotel, near the harbour. Surroundings undergoing major (re-)development. Clean, fresh rooms with cool open plan bathroom. Good breakfast! Wireless reception in room really poor.
Clean, modern and stylish. The shower unit is somewhat exposed to the rest of the twin room making us prudish brits need to stare out of the window or pay close attention to a book whilst the other showered
beds to soft
The location, fairly central yet quiet street and close walking distance to the harbour and metro station.
modern, clean, amazing room layout and design TV system slow, complicated, useless for me. Strange internet provider, 9.95 EUR per day for WLAN, should be included in the rate.
Very good location,wide and comfortablle room. Shower was flowing weakly.
The location next to the center of the town.The service was very good.The price was very reasonable for a 4 stars hotel.
The location. The one desk short time free Internet at the reception. The heating inside the hotel.
Position in city
The location is excelent, in the city centrum. When arriving, (Friday, the 15th of October, 2010, pm.) the front desk staff was rather unfriendly and raw, with comments regarding the parking psibilities, and price level.
Perfect location for shopping and business in Hamburg. The rooms are good and so are the breakfast facilities. Old fashion with respect to TV and Internet facilities. acces to music, and Internet are too high charged.
The location of the hotel, the bar and lounge area as well as broscheks restaurant and the quality of the food served. The front desk is very close to the front entrance and on an entrance during a cold winters afternoon - it was quite chilly standing around even for a few minutes - surely this could be improved.
Good central location right in the middle of one of the city's most important business and shopping area. Very good american breakfast. We requested a room to be non-smoking, hotel didn't seem to try to fulfill this wish, although it seemed hotel was not fully booked. Also there was no bidet, which was supposed to be there according to description at booking.com. Only 1 bathrobe and 1 set of sleepers in a double-room. Bath curtain not water-proof, very hard not to wet the floor while taking shower.
Good location for shopping.. valet parking is available and we don't have to worry about parking.
very friendly, professional and helpful staff. clean bathroom. king size bed to leave absolutely no wishes open! :)
great room, very cosy restaurant menu could give more choice
Friendly staff, excellent sauna / spa area
Peace, quiet and cleanliness.
Beautiful hotel in a wonderful location, very helpful and friendly staff.
Large room and bathroom, central location, friendly staff
Talented and friendly staff; excellent rooms
Acceptable room with small kitchen facilities - possible to self cater for breakfast. Bit distant from centre of city. Local underground line closed for upgrade meaning reasonably long walks to points of interest.
The hotel was pretty luxurious with large rooms. The location was good -pretty close to the harbor. Expensive internet access.
Facilities for my 15 month boy. 15 mins by car to the zoo
freindly and helpful staff.good atmosphere.within walking distance of everything you would like to see during your stay in hamburg.
The size of the room and facilities such as kettle and microwave.
the size of the room was surprisingly good
Big room (suite style), clean and attractive. Very good bathroom. Quiet hotel, although near busy street and area. The pillows provided were awful,since they are too soft. The internet in the lobby costs 5 euros for 15 minutes - something unaceptable nowadays and in hotels of this level.
The position and the comfort of the rooms. Very modern and up to date facilities. Breakfast was varied, fresh and delicious. Thoroughly enjoyed our stay and would recommend to others.
All clean, all good
Friendly staff - Breakfast menue restricted for the price .
A good hotel at a fair price.
The room was a great value because it had an additional sitting area. The location was perfect and had many restaurants and evening entertainment near it. The breakfast was too expensive. There was not enough front desk personnel in the morning hours when the front desk was busy with check outs.
Excellent location - spacious room - quiet - any extra is much too costy: Internat connection, room service, breakfast
i liked that it is positioned in heart of city centre. services were slow, staff rude sometimes for marriot standards. also, abit expensive.
Location, location, location!
The location of the hotel is good. The toilet is not clean. Lots of little debris is on the floor. As we are traveling with our 17mth old son, he found lots of little things like pins, small paper, etc
Actually i liked the Location and the comfort
the location is very good. The rooms are big. The internet in the first room did not work, in the next room it was oldfashion and far too expensive ( should be included). The aircondition and ventilation did not work properly. ( We did not sleep to well).The restaurant is too small, and the price for breakfast is far too high ( 26 E.) Should also be included. We drive a SUV, and the garage was too low.
Very helpful and professional staff
The price was worthy for the service. Hotel made a discount for weekend stay, and significant discount for kids. Parking is a litle bit too expensive.
Loved the piano bar and staff
Large rooms. Spoilt for choice for breakfast. Very friendly staff, Nice piano bar. Very central.
The location is wonderful and the roms are very comfortable
Information Service and Non Smoking Rooms, fantastic! early check out, it could be 2pm
The room was immaculate and comfortable. I have stayed at Holiday Inn Express in the UK but this German one was a class above The only thing that would have improved my stay here would have been free wifi. Surely that should becstandard across all hotels?
Clean, bright, friendly, comfortable and excellent location. A good choice.
room was ok for a double room and very clean poor breakfast but accetable
Good location close to city center. Room not very big but well equipped Due to its proximity to the red light distric the security access is very restrictive what is very boring. Parking is not dedicated to the hotel, you need to set your parking bill every day, boring if you have to do every morning. Internet is not free, you need to purchase a vouncher from reception, boring if you have to do every day!
Perfect location, walking distance to the old city center
Friendly service, good location (in the heart of the Portuguese quarter) and very nice room (Suite). A little loud was the bar below my room (on Saturday evening)
Excellent hotel to stay for viewing Hamburg and relax. All places of interest are within 15 minutes walking distance. We stayd there twice during 10 days and it was perfect palce to stay! Wireless internet is not available in whole hotel, but cable internet is available in each room.
Good location. Need to pay for internet.
Great Hotel and very good value for money, fantastic location, the overall cleanliness is commendable, rooms are huge and very well equipped.
nice room to explore the city and spend some time in the apartment as well. on saturday evening the street was quite rowdy
Nice staff and nice room Sauna is a little small.
Hotel has very good location to see the city. I stayed at Grand Suite number and it was perfect for family with very small child. The fact that this hotel has no restaurant is not a problem as there are several good places within 100 m distance
beautifully designed rooms and perfected located to visit Speicherstadt Nothing
Location and architecture are just perfect: Central St. Pauli, spacious and modern rooms with a great view. The staff and service personnel are accustomed to dealing with long term guests, and have become sloppy and neglectful on their job from the perspective of a weekend traveller - kitchenette was 'day-to-day clean' but not 'guest changed' clean, lights on the upper floor of the maisonette did not work. Also the room has no printed manual (it is online in the hotel tv) and the tv was not turned on, so it took us some time to figure everything out. All in all it worked out ok, but disappointed as a four-star location.
best location in hamburg, large rooms, many portugese and spanish restaurants on the same street
Had a wonderful stay in hotel. I liked spaces and great design. Staff was very helpful, would definitely recommend it. That breakfast was extra.
breakfast should be included in the price
the bed and the pilows
Lovely design. Spacious and beautifully designed clean rooms, lovely dining area and bar. Helpful & friendly staff.
What a great hotel. Very friendly and helpful staff. Reception staff very accommodating. Concierge gave excellent restaurant recommendation. Spacious, well designed rooms. Amazing bar/restaurant area. And a good location close to St Pauli U-bahn station and Reeperbahn. Highly recommended.
Very good, very stylish and trendy
Amazing decor, fabulous food and a great spa. I loved every second of staying here.
Great design and interesting rooms. Great food. The hotel is not in the most scenic location in town.
The design and spirit , difference of style variations poor ventilation in the front building
The lounges, the bar, the Dedon corner, the restaurant, the room