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Excellent hotel, we loved it! The personnel are very friendly and helpful. The location is perfect for access to the city centre and harbour area. The room and bathroom are modern, tastefully decorated, clean and spacious. Small details like bathrobe and slippers for our young daughter made a difference. Fabulous wellness/pool area. Of course if you stay in a 5 star hotel then don't be surprised by the higher price for drinks, breakfast etc. The advantage of location is the restaurants/coffee shops close by where alternatives for eating out is made easy.
Good location. Stylish and extremely comfortable room. A lot of space in the bathroom. No Jacuzzi in the spa area. Though I mentioned it was my birthday weekend, there was no gesture from the hotel at all. Unlike other similar hotels.
cleanliness, comfort, quiet, staff shampoo & shower gel replenishment
Fast invoice printing at the checkout.
fantastic location, quality of service Single rooms have really small beds I mean smaller then necesary in 5star hotel
The cleanliness of the room and decor was nice especially the bed was amazingly comfortable.
The location, breakfast No Coffee or tea making facilities in normal rooms. Gym is very basic.
Friendly,in town centre, nice facilities,very kind assistance on tickets for Musical I find that the bed- room 8105 -near window was a bit poor in condition
everything excellent! no
Great location in a nice part of Hamburg. The staff was very professional and helpful in assisting with recommendations and making guests feel welcomed. Particularly Katherine at the front desk, who was very polite and taking time to discuss options.
Very nice hotel, very design, very comfortable. 21€ per day for the Internet, this is pure robbery!
Booked on the recommendation of my partner who'd stayed there on business and wanted to go back! Really enjoyed our stay, staff were superb and couldn't have been more helpful.
Beautiful room. Good breakfast. Style of SPA -stronh green-orange colour, but anyway pool was good.
Thought that the breakfast was delicious. Loved the pool and sauna. Jaquzzi was cold.
the friendliness of the staff is outstanding. The design is great too. The bathroom set up is not practical although it looks great.
Location, style, staff, breakfast, bar with atmosphere No
I think the location, the comfort, the luxury, the morning buffet, everything was very very good, and I want to come next year again.
The Hotel Spa facilities were disappointing, the pool was cold and the jacuzzi too.There was no one to greet us to show us around the Spa or explain what to do and what treatments were available. The bed in our room was very small and the toilet area in the bathroom smelt of urine, which was unpleasant. We were awoken at 2.30am till 3.30am with noise. Would have liked tea/coffee making facilities.
Clean efficient service accompanied by wonderful design and proximity to the best that Hamburg has to offer. The keyboard at the Business Centre was Swiss (I think) - optional "western" keyboard for English/Australian travellers would be practical.
The helpfulness and friendly nature of the staff. Clean and well organized room facilities with babybed Apart from breakfast on Sunday morning being very busy. But that is just a sign of the hotels success!
enjoyed my stay but staff not vrey helpful you had to wait a while to be served at the bar and the evening choice of food was not great
Have stayed at this hotel for years and always there has been kind of easygoing atmosphere and everything works -
Spaciousness, decore, location, staff, facilities all excellent
It was centrally located. It was.very clean and modern. They were great about an early check-in itime! The staff was very helpful and fluent in English! I would definitely stay here again!
location is great and the rooms are spacious and comfortable, easy access to public transport rather poor value for money - and there were rotten apples at the reception desk
the location, the excelent rooms suggestion for improvement: one more door between the isle and the bed. It is pretty noisy when people are passing outside you door.
My son and I only stayed for one night. The lounge area was relaxing and the staff spoke good English. We did find the hotel rather expensive based on the fact that we were only there one night. The food was also expensive, and we therefore chose not to eat there.
My dates of arrival were incorrect, the staff was very helpful and pleasant and made the necessary changes.
The staff were very helpful at all times and we would be likely to use it again if visiting Hamburg.
Room was spacious, well equipped and clean Breakfast is reach and fresh Hotel wifi was good checking emails and that's about it. Continuously disconnecting with subpar speeds. While it was better on cable, it wasn't much better.
The hotel staff were without exception extremely friendly, courteous and helpful. We thought that it was time that an investment was made in new beds.
service of staff and quality of the hotel in general are excellent.
This was my fourth stay at this fabulous hotel. The ambiance is superb, the attention of all members of the staff meticulous. I love this hotel and, if my age(80) and health allow, I may return next year.
wonderful room and view; great breakfast no swimming pool or exercise opportunities
The Staff was extremly nice!! During my stay it was extremly crowded because of a special event in the hotel. It is a pity that the bar is not -non smokeing-!
One of the best hotels I've ever visited. Top location, top rooms, top service. period. It's become my Hamburg's favourite.
I really enjoyed my stay there, location superbe, decor and service/staff excellent. apart from the fruit flies which seemed to invade my space every time I was at breafast or diner!!
I have known this hotel for more than 50 years. It has always been one of the world's finest hotels and remains so. It has great character, a wonderful location, extreme comfort and the best and most personal service to be found.
consistent, excellent service despite changes in ownership over the years
the location and the comfort the breakfast
top service and pampering. great spa facilities. middle of town. we'll be back.
The hotel staff were exceptionally friendly and helpful. The food was excellent and the room was very tastefully decorated with an exquisite bath. no
great large and very comfortable rooms
location, internet facility, service
perfect location, fantastic breakfast, well furnished rooms it was a little bit cold and I cannot managed it to make warmer ..
The location is very convenient. The service was excellent. Room spacious modern and very clean
Very good hotel, Staff excellent. Great bed !! There was no direct lift from the 4th floor,down to the wellness centre. We had to go though reception.
The sevice is wonderful. Before I checked in, they've already known my name. The first day I got there I had a cold so I asked if the kitchen could made a soup for me. They did and the next two days the waitress asked if I need to soup or not. And the location is in the center of Hamburg, main station nearby about 5 minutes walking, very convenient for shopping or traveling. There's only "one" computer provided for the business room guests in the public area. If they provide more, this hotel would be perfect.
fabulous hotel with excellent and friendly staff
Perfect location for shopping and business in Hamburg. The rooms are good and so are the breakfast facilities. Old fashion with respect to TV and Internet facilities. acces to music, and Internet are too high charged.
The location. The one desk short time free Internet at the reception. The heating inside the hotel.
The location is excelent, in the city centrum. When arriving, (Friday, the 15th of October, 2010, pm.) the front desk staff was rather unfriendly and raw, with comments regarding the parking psibilities, and price level.
Very good location,wide and comfortablle room. Shower was flowing weakly.
The location next to the center of the town.The service was very good.The price was very reasonable for a 4 stars hotel.
Good central location right in the middle of one of the city's most important business and shopping area. Very good american breakfast. We requested a room to be non-smoking, hotel didn't seem to try to fulfill this wish, although it seemed hotel was not fully booked. Also there was no bidet, which was supposed to be there according to description at booking.com. Only 1 bathrobe and 1 set of sleepers in a double-room. Bath curtain not water-proof, very hard not to wet the floor while taking shower.
Good location for shopping.. valet parking is available and we don't have to worry about parking.
Position in city
The location of the hotel, the bar and lounge area as well as broscheks restaurant and the quality of the food served. The front desk is very close to the front entrance and on an entrance during a cold winters afternoon - it was quite chilly standing around even for a few minutes - surely this could be improved.
very friendly, professional and helpful staff. clean bathroom. king size bed to leave absolutely no wishes open! :)
The room was clean and comfortable and close to the station
The rooms was very nice, the shower was good and the beds were very comfortable. Everything was working fine. It would be nice if the bathrooms had a bath as well as a shower. I thought it was quite expensive seeing as it did not include breakfast in the price.
The location of the hotel was excellent as I arrived by train and departed by train. The reception staff were helpful and were able to answer all of my queries. The room was fine and the bathroom was clean. The location to the shopping centre was also good.
perfect position, you can walk everywhere or have the underground infront of the door
Hotel is excellent value for money. Rooms are modern and clean. Staff are very efficient and the hotel's location beside the Railway Station and only 10 minutes walk from the Rathaus is also a plus point.
location, location, location.....also rooms were very clean and comfortable. all in all definitely a pleasant experience
I like the price/value of this hotel and the convenient location next to the Central Station and the shopping area not applicable
location is just great
Good location, great breakfast
As always, I like the location and the quality of the room. Ridiculously expensive internet. Reason to go to other hotels where you have it for free.
Value for money No parking
excellent beds, good service, good location
I cannot praise the Hotel enough. Our flight was cancelled due to bad weather so we had a lot of stress and anxiety just getting to our destination. The hotel staff were really helpful and we were not charged for the night we lost. They could not do enough for us and made us feel really welcome. The breakfast was excellent so much choice and good quality. The maid who cleaned our room did such a fantastic job to make us comfortable even doing little jobs that I am sure were not in her remit. The room was a little warm at night.
great restaurant.........friendly staff our room faced the street, and it was somewhat noisy
The location of the hotel is great. The breakfast provided was excellent. I was also very pleased to be provided with a free 3 days public transport pass when I checked in. My room was at the front of the hotel. The room was too hot at night and when I opened the window too much traffic noise entered the room making it difficult to get a good nights sleep.
Friendly welcome and helpful advice at reception. Excellent meal and service in restaurant. Central location close to underground, shops and restaurants.
I like best the personal regards (veri responsive), veri good breakfast and hotels location.
The hotel is a joy to stay in, the personnel is very well trained, the location near the very city centre and the Dammtor railway station are excellent. WiFi could be free of charge.
Very comfortable and convenient and staff very helpful and friendly
The location of the hotel is good. The toilet is not clean. Lots of little debris is on the floor. As we are traveling with our 17mth old son, he found lots of little things like pins, small paper, etc
The location is wonderful and the roms are very comfortable
Loved the piano bar and staff
Location, location, location!
Actually i liked the Location and the comfort
Large rooms. Spoilt for choice for breakfast. Very friendly staff, Nice piano bar. Very central.
i liked that it is positioned in heart of city centre. services were slow, staff rude sometimes for marriot standards. also, abit expensive.
Very helpful and professional staff
The price was worthy for the service. Hotel made a discount for weekend stay, and significant discount for kids. Parking is a litle bit too expensive.
the location is very good. The rooms are big. The internet in the first room did not work, in the next room it was oldfashion and far too expensive ( should be included). The aircondition and ventilation did not work properly. ( We did not sleep to well).The restaurant is too small, and the price for breakfast is far too high ( 26 E.) Should also be included. We drive a SUV, and the garage was too low.
Peace - no noise from the street.
Hotel is very comfortable, good location for business tourist. Internet service isn't include. you have to buy it extra.
Breakfast Wireless internet did not function 100% all the time
very friendly and helpful staff. a very clean and tidy hotel in a very good location.
Clean, welcoming, nice vibe, asked for quiet room and got a totally silent one. Good breakfast open till 10.30. Good simple room, great location. V close to opera. No tv channels in English... (not a big deal but maybe a news channel would be good)
It was quiet at night, the breakfast was good and included in the price and the staff were helpful The pillows were too soft and hot drinks were not available at the bar in the evening and the bar was not open later on Sunday evening
Location, price, friendly staff, clean comfortable quiet room, would rqte it nicest on our 3 month europe trip
good hotel, unfortunately the payed for wifi connection supplied by T-Mobile is expensive (8 euro for 60 minutes) while the wifi connection wasn't good.
The atmosphere of kindness, trust made us feel at home. The staff is simply perfect, kind, excellent, professional, and friendly. The decoration is discreet and elegant. The breakfast is fresh and outstanding. The scramble eggs and bacon perfectly cooked. But the trust from the staff for the customers make us feel at home. Nothing
Location and breakfast the bar