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Very clean rooms, spacious and with good beds.
The checkin was really smooth and my requests on booking had been noted. I got the ideal room and was generally very impressed with the staff and the knowledge of the area. One of the concierges was a lot more polite and knowlegeable than the other but overall the staff were fantastic Once we got them trained as to what toast was and that it should be cooked on both sides and that eggs sunnyside up meant they should be soft it was great!!!!!!
very confortable hotel and very well located, close to the center and shopping area but very quite there were many events ( conferences) into the hotel, so sometimes was difficult to reach the reception because the hotel lobby was used as meeting point for participants
Location, Beatiful wellness centre, nice lobby, good facilities, friendly staff
Good location and excellent amenities Restaurant and bar prices are expensive in the hotel.
Great location, nice facilities such as a well equipped SPA and wellness area.
I liked the atmosphere and the hotel staff The beds are hard like beton and we felt really uncomfortable whensleeping
Fitness facilities, restaurants Cigarette smoke in lounge area.
The brasserie serving lobster and the cocktail bar.
Very friendly, especially the cleaning lady (Amina), she helped with the extra needs for our infants The SPA was officially closed, yet they took us but the conditions were very bad and unacceptable (noisy, humid). however, they did not change us when we showed our disappointment.
the friendliness of the staff is outstanding. The design is great too. The bathroom set up is not practical although it looks great.
Very nice hotel, very design, very comfortable. 21€ per day for the Internet, this is pure robbery!
Beautiful room. Good breakfast. Style of SPA -stronh green-orange colour, but anyway pool was good.
Thought that the breakfast was delicious. Loved the pool and sauna. Jaquzzi was cold.
I think the location, the comfort, the luxury, the morning buffet, everything was very very good, and I want to come next year again.
Location, style, staff, breakfast, bar with atmosphere No
Booked on the recommendation of my partner who'd stayed there on business and wanted to go back! Really enjoyed our stay, staff were superb and couldn't have been more helpful.
The Hotel Spa facilities were disappointing, the pool was cold and the jacuzzi too.There was no one to greet us to show us around the Spa or explain what to do and what treatments were available. The bed in our room was very small and the toilet area in the bathroom smelt of urine, which was unpleasant. We were awoken at 2.30am till 3.30am with noise. Would have liked tea/coffee making facilities.
The excellent treat of the hole staff and the confort are the best points of this hotel. The staff is wonderfull, helpfull and they solve us all our doubts and concerns. Very confortable beds and pillows, very nice decoration of bedrooms, quiet, nice views of the hole city, perfect shower. Near enough from city centre and shopping area with a short walk and next to all public transport. Taxis just at the front door all day. Everything was confortable and easy. As an example, they have got a couple of PCs with a direct acces on the main screen were you could print the boarding cards for your trip back. And its free! Really fantastic in all ways. Nothing at all.
Modern design rooms, reception & restaurant areas only 2 lifts out of 6 were in operation, noise from 8am to 8pm, general feeling of 'a hotel under reconstruction'.
Sound proving of the rooms are very marginal.
great rooms construction, elevators are slow
I like the GYM, suana & steam room, I can relax in the sauna after my exercise... cool Nothing, so far so good
I can’t believe that a hotel could keep receiving guests while they are doing a major renovation with loud, annoying noise, disturbing guests in the entire building. They have been doing this even on Saturday!
We got a cheap rate through booking dot com and we thought it was quite luxurious for that price. The internet access did not work while we were there.
Amazing window view. Special in the Early Morning !
It is the perfect Choice, very friendly staff, very clean rooms, a great location next to the botanical Gardens which also close to the city center, only 1 station away!!! It is Just perfect =)
Perfect location in the beatiful and fun planten Om park and next to a train station that is only one stop from the central station. Can also easily walk downtown. The staff was friendly and helpful. Great value for money! The shower could have been cleaner
the staff were very friendly and the renovated rooms were nicely done but the building work meant it was not comfortable to stay in the hotel The renovation work meant it was noisy and dirty in the corridor areas. In the room there was a lot of plaster on the windowsill which had come down from the buidling work above. The phone did not work and the wireless connection was very slow.
The location of the hotel is great. The breakfast provided was excellent. I was also very pleased to be provided with a free 3 days public transport pass when I checked in. My room was at the front of the hotel. The room was too hot at night and when I opened the window too much traffic noise entered the room making it difficult to get a good nights sleep.
Friendly welcome and helpful advice at reception. Excellent meal and service in restaurant. Central location close to underground, shops and restaurants.
Value for money No parking
I like best the personal regards (veri responsive), veri good breakfast and hotels location.
I cannot praise the Hotel enough. Our flight was cancelled due to bad weather so we had a lot of stress and anxiety just getting to our destination. The hotel staff were really helpful and we were not charged for the night we lost. They could not do enough for us and made us feel really welcome. The breakfast was excellent so much choice and good quality. The maid who cleaned our room did such a fantastic job to make us comfortable even doing little jobs that I am sure were not in her remit. The room was a little warm at night.
As always, I like the location and the quality of the room. Ridiculously expensive internet. Reason to go to other hotels where you have it for free.
Very comfortable and convenient and staff very helpful and friendly
great restaurant.........friendly staff our room faced the street, and it was somewhat noisy
The hotel is a joy to stay in, the personnel is very well trained, the location near the very city centre and the Dammtor railway station are excellent. WiFi could be free of charge.
excellent beds, good service, good location
Breakfast Wireless internet did not function 100% all the time
good hotel, unfortunately the payed for wifi connection supplied by T-Mobile is expensive (8 euro for 60 minutes) while the wifi connection wasn't good.
Hotel is very comfortable, good location for business tourist. Internet service isn't include. you have to buy it extra.
Peace - no noise from the street.
It was quiet at night, the breakfast was good and included in the price and the staff were helpful The pillows were too soft and hot drinks were not available at the bar in the evening and the bar was not open later on Sunday evening
Location and breakfast the bar
very friendly and helpful staff. a very clean and tidy hotel in a very good location.
The atmosphere of kindness, trust made us feel at home. The staff is simply perfect, kind, excellent, professional, and friendly. The decoration is discreet and elegant. The breakfast is fresh and outstanding. The scramble eggs and bacon perfectly cooked. But the trust from the staff for the customers make us feel at home. Nothing
Location, price, friendly staff, clean comfortable quiet room, would rqte it nicest on our 3 month europe trip
Clean, welcoming, nice vibe, asked for quiet room and got a totally silent one. Good breakfast open till 10.30. Good simple room, great location. V close to opera. No tv channels in English... (not a big deal but maybe a news channel would be good)
A fantastic and very friendly hotel, in walking distance to Hamburgs city centre. It is a hotel with atmosphere and character and a beautiful alternative to the big chains.
My single room had a larger king single, and while room was small, by European room sizes it was more than adequate and comfortable. Staff speak good English. Room was cleaned to a high standard each day. Good selection of quality food for breakfast. Handy to Dammtor station with very regular trains to Hauptbanhof. Quiet street. Got somewhat warm at night - but kept windows open to keep temperature comfortable
The hotel is very central being at the same located in a quiet street, so one gets the best of both worlds. The employees are extremely helpful and nice. All in all, and considering it's a 3 star hotel, it is trully worth the stay.
Very well situated hotel with easy, comfortable atmosphere.
Modern bathroom, excellent breakfast, perfect coffee (traditionally roasted, thus your stomac enjoys it also!), central location yet quiet street in nice area No negative remarks whatsoever.
The room was large and well kept.New, fresh bathroom. Balcony. Located in a quiet area yet within walking distance of all of the main sites.Nice television.Large, comfortable bed. High ceilings.
Close to the Bahnhof
We had a very quite room! The staff was friendly. No
It was very close to the conference centre where we had our meetings. It was part of a bigger complex which wasn't very atmospheric.
Your staff is excellent. Thank you very much Nothing
room was clean and no noise at night Hotel employes were unexperienced and very unfirendly and the breakfast was very dissapointing
Clean, bright and suprisingly modern hotel within easy reach of groundtransport and Hamburg
The beds were very comfortable and everything was in order.
it was close to University of Hamburg and Congress Center, rooms were good and clean,beds confortable receptionists were friendly. The only thing I didn't like, my room only has a cable internet there were no wireless internet in some room one was mine which is not good, because I was have ipad and can not connect from wired one
Although not in the centre of town, the hotel was located in a pleasant area near several parks and was in walking distance of most things. It was also very well connected and took just over 20 minutes to get to/from the airport on public transport. The staff were pleasant and the rooms were good. Our room was possibly the smokiest 'non-smoking' room I have ever stayed in. In fact, the smell of smoke hit my nose the moment I walked out of the lift so it could have been a problem with the whole floor (5th).
Good sized rooms, clean and quiet (although on a main road, the double glazing was effective). Short walk to various U-Bahn stations.
Attention was very good at lobby and the restaurant ( although a bit expensive) An exercise room would be great
The rooms are newly furnished and look fantastic. The car parking facilities are excellent as is the breakfast. My only complaint would be the pillows, far too thin and soft
Clean, nice interior No free wireless internet
Very friendly and helpful staff who spoke excellent English. Huge Victorian style rooms in this traditional old building. Very comfortable beds. There is free tea and coffee available in the lounge area with some space to work also with free wireless internet. Would be great location for a weekend in Hamburg just a few minutes walk from the City and the Central Station. Would definately recommend this hotel for business or leasure. If you have a car, the parking is on street. No problem after business hours but hard work to find a space during the day.
They had a great staff and great lofty rooms. Also close to the Conference Center.
Rooms and close proximity to city centre Only German television available
The rooms look nice and the facilities are alright. The personel is really helpfull. Moreover, the location of the hotel could not be better if you want to go to Hamburg for a citytrip or for business. The room was a bit dusty and although the breakfast was nice, it was simply too expensive. It was also a pitty that there were only German channels on the television. This was, however, partly compensated by the free wifi.
Clean and comfortable. Staff helpful in letting us check in early. Lovely high ceilings, decorative tilework and wooden floors. There was no phone in the room.
The rooms were large and the hotel had a good ambience Reception is only open 7-22h so no staff there at night
The Hotel staff were extremely helpful and spoke very good english. The location was very good - in a nice quiet area where we (myself and 12 year old daughter) felt completely safe walking in the evening. We didn't use public transport during our stay as we found the main attractions (Christmas markets) were about a 10-15 minute walk away. The room was very clean and nicely decorated and had everything we required. The breakfast buffet was well worth having - well presented and plenty of choice. There is nothing bad I could say about the hotel
Great staff, nice atmosphere in this hotel if you like an older, boutique hotel rather than something modern. Good location. Would have liked phone in room, although the manager did let me use the reception phone and did not charge for my calls.
Nice german style 19th century building, high sealing and huge room. Definetely not a business hotel. Check-in after 2200 has to be announced and the room key yo be picked from a nearby location.
Friendly Staff, good location and cavernous rooms meant it was the best hotel I had booked using this system. I would definitely use this hotel again.
The room was nice sized, esp for Europe. Close to the sights of Hamburg. Very basic room and it was not clean. No clock in room. No ambiance to the hotel.
Comfortable, neat Very limited contact with the receptionist and lack of information
People at the front desk are very helpful and attentive to those who need help. It would be better if they don't switch off the internet connection when the late shift staff leaves at around 10 - 10:30 pm, as this is the peak time people want to get connected after a long day out.
All was ok. No Internet acces in our room.
Good location . within easy walking distance of centre, relatively quiet from traffic noise Room was spartanic. No comfortable armchair to sit in
Cleanliness, comfort. No. I liked the hotel very much.
A nice small hotel with personal service.
Location in the center of Hamburg
Small and cosy. Very silent and nice surroundings There was no internet in the rooms, although it is said on the description that wireless internet is in the entire hotel:(
The room lookes like a prison cell. All in all it is a very odd hotel.
proximity to our meetingplace No ramp to pull the bags up. There were about 10 stairs before you got to the lift.
It was ok. Hotel staff were friendly. Breakfast was a bit too expensive considering what you got to eat (very basic breakfast/ 9€). Nice neighbourhood so we felt safe at Fresena. We paid 110€ per night for twin room, but I think it was that expensive because of the high season.
The hotel is well located - walking distance to buses, trams, trains, underground, food places, very walkable! It's beautiful clean and has parking outside (look out for the disabled zone - we didn't and got towed). Lot's of amazing history on the doorstep - just ask! Perhaps a bit pricy - but was lovely room!
Convenient location, quiet room, good breakfast. The room was large enough for comfort. I found the mattress on the bed a bit hard.
Great location near Dammtor Hbf, the CCH and the center of the city. The room was very clean and big. The hotel is quite nice for a *** hotel in the city.
Hotel is nice and cozy. Big room, big windows. Nicely decorated. Extra services are too expensive. 1 hour internet costs 7 eur. Phone calls (within Germany) very expensive.
its central location no
The spaciousness and the two-sided view. The friendly staff. The tiny bathroom
The walls of the rooms were thin and the noise of the TV in the next room was often disturbing. The staff were very friendly and helpful but not all spoke English.
Very central,nice surroundings,good rooms A bit loud in the morning (street)
The scene around the hotel was nice, the place was central but quiet. The breakfast was perfect and the staff was very kind and helpful.
Very big room, nicely furnished and quiet!
Good location, close to the airport, restaurants and the conference center. Clean and confortable with view on the park. The breakfast was not so exciting; no fresh fruits and the coffee was not very good. The TV was not working properly.
Large room with wooden floor, suffiently quiet and nice view,location convention to the university and train station,perfect for short easy stay bathroom could be a bit small for two people staying there