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8.0
Only one problem.. The panel on the passenger side came loose.Reviewed May 1 2023
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2.0
I was given misinformation on my rental that I had booked 8 days before. I had confirmed everything the night before pick up and was told everything was confirmed and ready for pick up. When I went to pick up the rental the reps told me something totally different regarding my payment that had already been pre-paid. I wasnt happen and on top of that didn't understand why I had to call and cancel the reservation when I was right there @ Hertz. I went to anther rental agency from there and had no problems gettin a rental from them.Reviewed Mar 15 2023
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6.0
Pick up was a group of unfriendly unprofessional ladies Who apparently hate their job. Drop off was more the same at the same location. Birmingham,Al airportReviewed Feb 4 2023
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2.0
The windshield wipers didn’t work and the car smelled of cigarette smoke.Reviewed Jan 14 2023
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2.0
The car was like a go cart. The passenger rear view mirror didn’t work, there were dents and scratches, with rust, the dashboard lights were so dim they were unreadable at night, and the tire pressure light was on because the tires were low on air. The drop off was so crowded they just told us to leave the keys in the cup holder and they’d deal with it later. Never had so many issues renting a car or the having a car with so many issues. It was supposed to be a Ford Focus or similar. It was a Mitsubishi Mirage with the bare minimum. Not a great experience. I rented from VIPCars earlier in the week for less $ and got a Ford Fusion that had no mechanical issues. This rental with Hertz through Kayak was terribleReviewed Aug 20 2022
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4.0
Radio did not work. Impossible to get Customer Support at Hertz. Sat on hold for over an hour two different times. Got directed to some sort of bot chat that also did not work.Reviewed Jun 19 2022
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4.0
They canceled our reservation because we were 1 hour late. Our flight was delayed. They should have seen that since they have my flight information. It became a cluster and further delay for me.Reviewed May 9 2022
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10.0
Everything worked out well. Good experienceReviewed Apr 17 2022
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8.0
Picking up was slow and poorly marked. Drop off was easy.Reviewed Mar 28 2022
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3.9
There was over 15 people waiting for their cars because they didn't have enough cars there! I was told it would be about 1.5 hour wait before I get the minivan I reserved! The young man there did a great job by giving me a large suv at no extra cost. He was working alone because 2 people called in that morning. This was the Airport location!Reviewed Sep 17 2021
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7.9
No one to take the return, had to leave for our flight. There were multiple cars but no workers!Reviewed Aug 23 2021
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3.9
Pick up at the airport took forever (it was 10 pm and I was the only customer). I reserved an SUV and they only wanted to give me a small car that could only seat 5. We were going on vacation for over a month in another state than the pickup state. The car didn't have enough storage space for the trip. I was told it was unlimited mileage but found out at drop off they were charging for the miles used. I had to prepay the insurance, pickup tried to bill me again which I had to argue to get removed. Found out after drop off they recharged me the insurance. I can't reach anyone by phone so I submitted a question about the charges I'm still waiting for a response. I'll never use Hertz again.Reviewed Jul 25 2021
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