8.0
Great! Excellent staff!Reviewed May 27 2023
review from![cheapflights]()
10.0
The Birmingham employees were awesome!Reviewed May 1 2023
review from![kayak]()
2.0
I reserved a vehicle with the intention to tow a camper the next day. I then called the company to make absolutely certain the vehicle had a tow hitch as other companies I have rented from always did. They informed they did not permit towing with their vehicles. I then cancelled the reservation (all within 30 minutes). They charged me a $50 fee for cancelling within 24 hours of the rental, but they, of course, ignored the fact I did so within 30 minutes of making the rental reservation online to begin with. The rental location was closed as I did this late at night, so they had taken no action whatsoever to prepare for my rental. Long story short, I will NEVER do business with this company. Too many others to choose from. Screw me once, shame on you. Screw me twice, shame on me. I don't give second chances to do me dirty.Reviewed Mar 25 2023
review from![kayak]()
10.0
Great truck, needs running boards to assist getting in.Reviewed Jan 26 2023
review from![kayak]()
2.0
The car was filthy and not clean when I picked it up. It seemed heavily of smoke and gas fumes. The fee was astronomical and the representative would not change it to the government rate, even though I showed them the paperwork.Reviewed Oct 23 2022
review from![kayak]()
10.0
Very clean vehicle great person who rented to usReviewed Oct 4 2022
review from![kayak]()
8.0
My pickup could have gone better. There was no one in the building with a sign saying “Go directly to the booth outside”. After I went to the booth they said I could have gotten someone inside to help me. They were out of compact cars so they rented me a Jeep Grand Cherokee for the same price.Reviewed Jun 30 2022
review from![kayak]()
10.0
nice clean truckReviewed May 22 2022
review from![kayak]()
10.0
Car wasn’t very clean and nothing was checked like fluids air pressure etc.Reviewed Jan 31 2022
review from![kayak]()
8.0
Signage to find the place seemed to lackingReviewed Jan 8 2022
review from![kayak]()
1.9
Horrible customer service, just unacceptable. Ended up using Uber from the airport to the hotel, and the next day when I called them, Budget’s response was “oh, the person in charge forgot to leave the key for you. But you can come pick your car up now.” And that was after I called them few days in advance, and then once again on the day of arrival, specially mentioning I am traveling with 2 little kids. “Well, we can void the contact if you don’t need the car anymore.” - that was their response to my statement about Budget’s bad customer service. So that’s what I did - I asked them to cancel. If this is how they run business, I don’t think I want to be part of it.Reviewed Jul 26 2021
review from![kayak]()
5.9
Picked up a Camry initially, but we knew within a few minutes we would have to return it. Strong tire vibration left us feeling unsafe for our upcoming road trip. Dealt with tired employees and a lot of back & forth before finally finding a good replacement. It took about 2 hours off our journey so we were off to a late start. Replacement car was just fine, but windshield wipers were so loud. Both cars could've been cleaned better. Drop off was okay but felt bad for stressed and overworked employee who handled it.Reviewed Jun 23 2021
review from![kayak]()