6.0
The vehicle I rented was in rough shape. The brakes weren't working well and it had body damage on it. Customer service was good at pickup.Reviewed Mar 22 2023
review from![kayak]()
2.0
The van was broken. Windshield had black tape and flap with noise throughout the trip. The van was flithy when I picked it up.Reviewed Jun 8 2022
review from![kayak]()
2.0
The car smelled of smoke to the point that we had to keep the windows open the entire time we had the vehicle.Reviewed Feb 2 2022
review from![kayak]()
10.0
The rental from BHM airport was simple. The minivan was just what we neededReviewed Dec 22 2021
review from![kayak]()
8.0
The car I used was in good condition and had great gas mileageReviewed Dec 10 2021
review from![kayak]()
1.9
The check in was horrible!!!! We were in line for about 11/2 hrs. There was one person working having to do all aspects of the job. She did an excellent job with customer service.Reviewed Oct 5 2021
review from![kayak]()
1.9
The best thing about this experience was the Manager the next day. We got our car the first day, not the right one. Our car was sold/overbooked. It died within using the car within 20 miles. Had to get it towed, service rep said we would have to incur the costs? Making us freak out for a moment. Manager fixed it and gave us a car and it worked for the rest of the weekend. Very upsetting to have this happen and its a real shame.Reviewed Oct 2 2021
review from![kayak]()
1.9
They lied and refused to give me a vehicle that I paid to rent. Totally unapologetic. Terrible customer service. Seeking a refundReviewed Sep 23 2021
review from![kayak]()
1.9
Wouldn't rent me the car.Reviewed Sep 20 2021
review from![kayak]()
7.9
Good value for price; pick up was straightforward.Reviewed Sep 8 2021
review from![kayak]()
2.0
Pros:Newer car and cleanCons:The Payless was closed and Avis had many issues with the Initial rentalReviewed Apr 19 2021
review from![kayak]()
8.4
Pros:Pickup counter was a challenge, drop-off was easyCons:Better integration with AvisReviewed Dec 23 2019
review from![kayak]()