Find reviews that mention:
6.0
Pros:Staff at pickup and drop off were very good.Cons:Location of pickup at Burlington needs improvement and more specific. Example: I was confused at pickup location because nothing specifically stated “pickup desk is inside airport”. I drove around the airport several times but could only see signs for “drop off” but nothing to tell you where to go for the paperwork to pick up your rental car.Reviewed Jun 19 2021
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8.0
Pros:Staff was great. Pick up and drop off was great.Cons:The Nissan I rented it was so uncomfortable for any trip longer than half an hour. Never would recommend that car for anyoneReviewed Jun 13 2021
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10.0
Pros:UpgradeCons:Drop off key box at the rental return area instead of having to go into the building to return the keyReviewed May 17 2021
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2.0
Pros:It was great on the Burlington, VT end. The worst at the New Bern, NC endCons:Got to New Bern, NC to return the car and no attendant could be found. Waited almost an hour and no one showed at the counter nor did they answer phone when I tried that. Left key and car. Receipt emailed me charged different rates than quoted thru Hertz on paperwork when car picked up. Tried calling Hertz and couldn’t get a person. Will call Credit card company to negate charges.Reviewed May 16 2021
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10.0
Pros:The service was great, so easyCons:NothingReviewed May 8 2021
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10.0
Pros:Car very clean, staff very friendly and helpful, easy to pickup and drop offCons:One seat in third row could not be adjusted so were a little cramped as stroller took up all cargo space and suitcases had to be placed around seating.Reviewed Apr 23 2021
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6.0
Pros:The car quality and initial service was stellar.Cons:There was a $300 unexplained charge on my card as well as and increase that surpassed what was shared upon upgrading my initial reservation - totaling 3 separate payments, 1 of which was sensible, the next which was a more-pricey-than-disclosed upgrade, and the last seemingly unwarranted. I'll be reaching out to the customer support team for an explanation on the last payment, but I was very disappointed in the general lack of accurate information regarding costs throughout.Reviewed Apr 16 2021
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4.0
Pros:The vehicle was very nice for a "Suppliers Choice" vehicle.Cons:Hertz counter person was not knowledgeable and had issues running my physical apple card (also offered to pay by apple pay if easier), and said she could not run my other card even though it was not being run as debit. To make matters worse, as of writing this, the total charges on my credit card are $494.00 on a $94.00 rental. I was charged $294.00 the day of the rental, and have since been charged an additional $100, 2 separate times, multiple days after dropping the car back off (early). I have not been able to reach Hertz customer support as of yet via online chat, phone, or email. I understand that $294 deposit taking a few days to be corrected, but have no idea why I've been charged an extra $200 on top of it.Reviewed Nov 2 2020
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9.6
Cons:Shuttle to PEASE Airport..Reviewed Aug 10 2020
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9.6
Pros:Staff was friendly, very knowledgeable, helping me make decisions based on my needs, and was aware of the need to be safe during my travel.Reviewed Jul 20 2020
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8.4
Pros:Easy pick up and drop off. Friendly Staff.Cons:Final bill has some surprise misc charges and I am having trouble finding a person to help to explain and reverse.Reviewed Aug 6 2019
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9.2
Pros:The pick up counter person in Burlington was lovely.Cons:The cost was high.Reviewed Jul 30 2019
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