5.2
Pros:Still have not received a receipt for my rental. Also, an additional $100 charge was placed on my credit card.Reviewed May 29 2020
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8.0
Cons:Everything was good, except I was charged for an extra hour because of the previously arranged drop off time. I think that should have been made clear or waived since I was paying extra already for a one way trip.Reviewed Nov 25 2019
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9.6
Pros:Gas mileageReviewed Oct 2 2019
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2.0
Cons:The SUV was given to us dirty and unwashed/dirty on inside. The location did not answer their phone and finding the location inside the garage was horrible. There was only one man working there so it took long to get tended to. He wasn’t very friendly/did not complete a damage sheet until I asked.Reviewed Jul 27 2019
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10.0
FastPros:I like this drop off process at airport. You just park the car, they check the car quick and you are good to go. Friendly employees!Reviewed Dec 30 2018
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5.2
ElpCons:SUV was too big used a lot of gasReviewed Oct 7 2018
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7.6
Must have flight itinerary to rent using debit cardPros:The representative in El Paso was very pleasant and accommodating.Cons:The website needs to CLEARLY state that only people with a flight itinerary are allowed to rent a car using a debit card.Reviewed Aug 4 2018
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10.0
Cons:No one at the booth in the garage or at the counter in the terminal. Just odd.Reviewed Jul 15 2018
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9.6
Excellent one-way alternative to a group shuttlePros:Kayak found a great one-way rate, pick-up was easy, and the small car fit our two adults and six suitcases just fine.Cons:Drop-off was a little confusing because no one in El Paso told us the Las Cruces return would be located inside a hotel. Once we found the Las Crucez Hertz agent, return was super easy.Reviewed Apr 14 2018
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2.0
Wort experience I’ve ever hadCons:I was unable to pick up my rental car from the airport because I was using my debit card and didn’t have a flight ticket? This was the worse experience ever! I had talked to someone over the phone and I told her I did NOT have a flight and she failed to tell me her “policies” about debit card use at the airport location. I had to stay overnight at a near by hotel and ended up spending 4X more money since I was forced to buy an air flight ticket to come home.Reviewed Mar 10 2018
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10.0
car was a fair price..clean and ran wellPros:everything went well..very quick pick up and drop offCons:all goodReviewed Nov 14 2017
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2.0
Very Bad Service From HertzPros:nothingCons:They didn't accept my debit card and nobody told me before hand. I have always rented a car with my debit card and have had no problems renting a car before till this company made my experience a awful one.Reviewed Aug 30 2017
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