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8.0
I was in and out and on my way.Reviewed Apr 10 2023
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2.0
Even though I paid for the car in advance, because I did not show up within 2 hours, the car was given away. There were no cars left. Kayak or Hertz needs to inform that one must show up within that time frame, or alert the car rental agency.Reviewed Mar 12 2023
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2.0
The Hertz process for extending your vehicle is very difficult - anything after 6pm is very difficult to contact support and speak with an actual human - the automated call center is extremely frustrating as it continuously prompts you deal with it online, and when trying to do online bookings/ vehicle rental extensions, it routes you back to call the same call center number -UGH what a nightmare! Ended up charging me for 2 extra days - smacking me with huge overage fees and additional $200 deposits. All other parts of this rental experience were relatively nice.Reviewed Oct 3 2022
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4.0
The service at hertz could have been better. The women behind the desk didn’t explain a lot. I found out that I had paid a additional 250 dollars. I had to find out myself that I get this money back when returning the car. It was nice if they had told this to me.Reviewed Oct 3 2022
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2.0
They told me to cancel my reservation and get a new one at the counter. I didn't realize that I couldn't cancel, so now I've paid for it twice. I need a refund.Reviewed May 6 2022
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2.0
Cancelled car. No others cars were available to be picked up on arrival. The tried in my international mobile which was not In use. An email would had been appreciated.Reviewed Apr 17 2022
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8.0
Stay open later in the evenings would have been nice. Our airplane arrived around 9 pm it would have been nice to have gotten the CR then rather than coming back to airport the next day.Reviewed Apr 16 2022
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10.0
The “Jetta” or similar was not ready as I got there a bit early so they put me in a black convertible Mustang! It was a wonderful unexpected surprise!Reviewed Nov 5 2021
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10.0
We liked that the counter was right in the airport and close to the baggage carousel. We loved that it was easy to get our car from the lot.Reviewed Nov 2 2021
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8.0
The car was a mustang convertable which is fun of course but a 2 door and with a smallish trunk and inappropriate for dirt roads 😂 My only complaint really is we were charged an extra unexpected $30+ airport tax at check inReviewed Oct 24 2021
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10.0
I missed my connecting flight and couldn't pick up the car on time. Due to a full-day tour that I scheduled for the 2nd day, I couldn't go get the car till the 3rd day. Their policy is that they would hold the car for 24 hours but then nothing is guaranteed afterwards. The person at Hertz Flagstaff location who helped us managed to get us a car even though the kind we booked was not available anymore. The car we ended up having is really fun to drive and we had a great time for the remainder of the trip!Reviewed Oct 23 2021
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10.0
I would definitely rent from Hertz again I arrived late in Flagstaff and they closed at 4 pm so I took a taxi to my hotel and the next morning they came and got me from my hotel. Hertz was awesome thank you for everything. Their employees were very kind and courteous people.Reviewed Aug 14 2021
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