2.0
My contract stated my drop off would be March 26 at 6:30 PM. I arrived 2 days early and paid $151 extra for the early rental, specifically asking twice if that was all the cost. A couple days later I sat down to read my Hertz contract and it said the drop off now was changed to March 25 at 2:30 PM. After waiting on hold for a half hour I reached a live person and telling her the issue she actually laughed and said.. no, you need to drop it off on the 25th. I told her my original contract states the 26th but that didn’t matter so I had to pay extra. They emailed me a new receipt and they had changed the drop off to 2:30 not 6:30! I called again and waited and waited. After over 45 minutes I gave up and just extended it AGAIN! I paid in good faith for a rental through March. 26 at 6:30 but instead never got what was agreed upon. Horrible customer service, Horrible experience.Reviewed Mar 30 2026
review from![kayak]()
4.0
After doing the paperwork at the indoor counter, I was told to go outside to the pickup area and told to take any SUV in a specific area. There was no one out there to assist me. I had to take the time to read the Nissan Rogue manual to understand how to use the various options especially the GPS mapping and after connecting my cell phone be Bluetooth, I could not get the mapping to display. I had to drive to my location holding my cell phone to view the map. It was the next day that I found out that I needed a cable connection to view the mapping. I am very disappointed with that type of SUV and will never buy one nor will I use Hertz again. At my return drop off there was no one there to scan the SUV back in. I did as others and left the SUV in the line with the FOB to get into the airport terminal on time. EXTREMELY POOR SERVICE !Reviewed Mar 20 2026
review from![kayak]()
10.0
Great experience. I checked in ahead of time and walked straight to my car when I landed. Returning the car was a breeze.Reviewed Jan 8 2026
review from![kayak]()
10.0
It was quick and easy.Reviewed Dec 8 2025
review from![kayak]()
2.0
I had to wait because my car was not available. They want to downgrade to smaller car. All this because I refused extra insurance. I arrived 4:10pm and they give me the car at 5pm. Very rude to the client. Never again 😒Reviewed May 16 2025
review from![kayak]()
10.0
The rental experience from Ft Myers airport is so easy, no line at the Hertz counter, very smooth transaction.Reviewed Feb 22 2025
review from![kayak]()
10.0
The rental experience went very smoothly.Reviewed Jan 15 2025
review from![kayak]()
4.0
Could be better!Reviewed Sep 26 2024
review from![kayak]()
10.0
I liked smoth proces at the counter, but hertz can improve by having more then one associate at the counter.Reviewed Aug 24 2024
review from![kayak]()
2.0
Hertz took a $200 deposit upon pickup, which wasn't specified when I rented the vehicle, and has not refunded it. bad tade policy and I will pursue the chargesReviewed Mar 19 2024
review from![kayak]()
8.0
Vehicle was ready on time. Check in was easy and I was in and out in no time.Reviewed Mar 19 2024
review from![kayak]()
10.0
I was greeted and given a five star line up of cars for my choosing and was in and out of the counter in minutes. They didn't nickel and dime about charges and provided car with toll device if needed whereas Fox or others like them want to charge for everything. Hertz is great as I am a gold member for yearsReviewed Mar 9 2024
review from![kayak]()
