Reviews for Hertz in Fort Myers
- All reviews 100%
Feb 18 2017
Remember your pre-payment
Pros: Car was clean, worked well, pick-up and drop-off went quickly and smoothly.
Cons: I had forgotten that I had pre-paid $115 and had my confirmation with me listing just over $150 for my rental. The check-in person offered us a mustang convertible for $79 (what a great deal, right?) except that was in addition to my $115, so in the end I paid more. He did ask who I had booked through and although the onus is on me, it was disingenuous to rent us a higher priced car without acknowledging what we actually owed. My bad!
Feb 18 2017
Pros: We were not made aware of the $10/gallon charge for gas if the car is not returned on full. Unfortunately, the gas station we were going to stop at was closed on our way to the airport. At drop off we were charged $130 for gas and we only drove 165 miles!!! Not only is $10/gallon crazy, but also there is no way we used 13 gallons to go 165 miles. Ridiculous
Cons: The drop off check in person just handed me the receipt and ran away because he knew I would be upset over the gas charge.
Feb 15 2017
Cons: The car was not at the airport as indicated. It was 10 miles away at another location! I had to start another rental and need to contact you for a refund because the car was never picked up. Also, your phone system runs you around so you cannot get a real person.
Feb 14 2017
Our reservation was not there!
Pros: Price was great, but reservation was for the wrong location
Cons: We had to take a taxi to the proper location. Our reservation had been given to someone else so a manager had to be called and he had to rebook us. He was fantastic but the process took us 2 hours to complete