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2.0
Pros:terrible customer serviceCons:some customer serviceReviewed May 6 2021
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2.0
Cons:Worst rental experience ever. Waited over 2 1/2 hours to get a car and then they did not have what we pre ordered. Ended up having to go back the next day and they then tried to bill us an additional $200 + dollars for a car we never asked for. Poor customer service poor overall experienceReviewed Apr 2 2021
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4.0
Pros:Staff was friendly. Car ran well and the return experience was fine.Cons:The line was entirely too long at Fort Meyers. I waited an hour in line to get to an agent. This was a terrible way to start my vacation. Doesn't this company have automated kiosks to use like the other car rental brands at Fort Meyers?Reviewed Apr 2 2021
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10.0
Cons:Simple question is why pay more? I don't see any difference. Same pick up as all the rest, same drop off. In the terminal. But price was much less.Reviewed Jan 11 2021
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6.8
Cons:We needed to shorten our rental from 7 days to 4 because of Coronavirus. We called 2 days before returning; the man told my husband they had no record of our rental!!! He tried again the next day and was told he couldn't change it; we should deal with it at the return. At the return, they told us we will have to call customer service, they cannot make changes like that. Of course customer service is telling us we should have dealt with it at the return!!! Is this the only company not working with customers during this unforeseen national crisis??!Reviewed Mar 19 2020
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7.6
Pros:Office was easy to find and clean, staff was professional.Cons:Car had high miles for a rental, had plenty of scratches, front plastic air dam scraped the ground on turns and bumps. Car was not washed or cleaned inside.Reviewed Jan 25 2020
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10.0
Pros:easy and economicalReviewed Apr 24 2019
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4.4
Pros:I liked the price of renting.Cons:Gas tank wasn't full. When I dropped car off the employees were inattentive and awkward. When I picked the car up, the gentleman assisting me said, "I think it's that car, but just walk around until you find it." It wasn't that car...and I proceeded to walk around for 10 mins. Dirty car.Reviewed Apr 10 2019
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2.0
Cons:Shuttle never came 20 minutes before they closed. Never got the Payless car. Rented from Avis instead.Reviewed Oct 7 2018
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10.0
Pros:ARRIVED LATE IN THE EVENING AND, AS NO ECONOMY CARS WERE AVAILABLE, UPGRADED ME TO SUV. NICE. EXCELLENT, FRIENDLY CUSTOMER SERVICE AT NATIONAL CAR RENTAL AT RSW TOO.Cons:all goodReviewed Sep 17 2018
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9.2
Pros:The people were very good from drivers to desk people.Reviewed Aug 9 2018
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6.0
Hours of shuttle not convenientPros:Efficient, courteous serviceCons:Difficult to change reservation to add an additional day. Also the shuttle to the airport did not start running until 7am and we had a 6am flight. Not good.Reviewed Apr 12 2018
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