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2.0
6pm reservation— no cars for over an hour- didn’t get the car I orderedReviewed Oct 26 2022
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4.0
They didn't have any cars availableReviewed Feb 23 2022
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2.0
They told me it was an all wheel drive vehicle. I rented that because we were going to the mountains and there would be snow. When I got stuck in the snow, I realized it was actually a two wheel drive vehicle. I tried to call the Greensboro office but got sent to a national phone tree and couldn’t reach a live person. It sucked.Reviewed Jan 19 2022
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2.0
Made a reservation through kayak for a rental car, went to hertz to pick it up and staff was terribly rude and told me they have no cars and to call kayak to get a refund. Employee barely looked at me as he was too busy playing on his phone.Reviewed Jan 10 2022
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2.0
No customer serviceReviewed Dec 31 2021
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2.0
Staff at Fayetteville were terrible. Greensboro staff was knowledgeable, but first car was not cleaned and ended up with electrical issues and we had to return to Greensboro. Lost over 4 hours on road to backtrack. Next car was also not sealed after sanitizing and was 1,400 miles and 5 months overdue for oil change. THIRD car was fine. Terrible car rental experience.Reviewed Nov 30 2021
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1.9
it was deja vu all over again. The last time I rented from Hertz I upgraded from a midsize altima to a full size car. Hertz gave me an Altima and said it was a full size. This time I rented a full size suv ie armada,Pathfinder;Explorer. They provided me with a ..Kia Sorrenta which is classified as a mid size suv. Once again Hertz said it was afull size suv I will never rent from Hertz again because they have their own classification system that allows them to downsize you from what you expected and paid for.Reviewed Sep 28 2021
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3.9
Good suv. Bad service. Call the hertz location I was using and never got a answer machine always cut the callReviewed Sep 6 2021
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1.9
My reservation was for 3 days and was quoted for $970. The car I was given looked like a clown car. The agent refused to provide me a safer car even though I was paying almost $1000 for a 3 day rental. There were tons of cars in the Hertz parking lot. She was unapologetic and made no effort or attempt to appear to be interested in accommodating my request. She should not be in customer service. very disappointed, had to void my whole reservation.Reviewed Aug 24 2021
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10.0
Excellent service. Clean car. All good.Reviewed Aug 22 2021
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3.9
The car we got was clearly used by a smoker before we got it. It stank. They did a terrible job of cleaning it. There was only one car in the category we rented so we had no choice but to take it.Reviewed Aug 21 2021
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10.0
The first car, the truck did not open or close with clicker or button on the trunk door. We had to change cars because it was difficult to close manually. The second car we received did not have a clicker control button or a button on the truck. It had to be opened manually. The clicker with the second car also for some reason did not lock the doors. I instead had to lock the doors with the inside button. I could only unlock the doors with the clicker. I didn’t realize the issue until I left and went to lock the doors. Small issues but not happy with the inconvenience.Reviewed Aug 7 2021
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