Guest Reviews
Overall Rating
7.1
Good
Based on 2,745 reviews
Cleanliness
7.8
Comfort
8.1
Pickup/Dropoff
8.4
Value for money
7.6
Thrifty car rental prices in Hilo
| Economy | $32/day | |
| Compact | $32/day | |
| Intermediate | $32/day | |
| Standard | $37/day | |
| Full-size | $37/day | |
| SUV | $50/day | |
| Minivan | $46/day | |
| Premium | $43/day | |
| Luxury | $43/day | |
| Convertible | $41/day |
Pros
"Great car, nice and clean!."
(in 106 reviews)
"staff very friendly and helpful."
(in 114 reviews)
"Car was clean and decent."
(in 349 reviews)
Cons
"Bad customer service and rude"
(in 109 reviews)
"Everywhere else no cars available."
(in 101 reviews)
"Overcharged my credit card upon return."
(in 49 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
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car was clean
pick up and drop
great car
car was great
car available
picked up the car
compact car
drop off the car
great price
friendly staff
car smelled
long line
great experience
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2.0
Cons: There was a long line and only one representative. She was still working on the first person after 10 minutes, then she went to another desk to take in a return. We went to National and drove away before she got to the second person. We were number six.
review from
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2.0
Pros: Nothing they couldn’t honor our reservation didn’t have a car ready for us...
Cons: They could have let us know in advance if they wouldn’t have a car for us...
review from
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10.0
Pros: Great, fast online process and terrific service at checkin and checkout!
review from
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10.0
Great vehicle and price
Pros: The vehicle was awesome! All the bells and whistles
review from
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10.0
Pros: Personal was very pleasant, courteous, pleasant, efficient and professional. I got the car I wanted. I was very pleased.
Cons: I have no complaints
review from
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10.0
Drop off at hilo airport was a breeze
Pros: Drop off to take off was seamless at Hilo airport.
Cons: Nothing
review from
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8.0
It was not a new car
Pros: Lots of space whit a van !
Cons: The car was very dirty, the car was a lot of bump, graffiti and many miles (over 40 000)
review from
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8.0
Overall good experience
Pros: Pick up and drop off were very easy.
Cons: I did not get the type of car I reserved, I got a "free upgrade" to a large Jeep. Not a smooth handling vehicle and lacked features like Bluetooth.
review from
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8.4
Pros: Very accessible for 4 people and gave us tons of room to pack out for each daily adventures on the big island.
Cons: There was a terrible odor that we believe might have been soy sauce. It was really bad after the vehicle sat locked up in the heat. It wasn't as strong by day 4.
review from
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4.8
Complete with cockroaches!
Pros: The car was nice and fairly new but I also paid a pretty penny for it. The rental agent was giving me his best high pressure sales pitch and basically hounded me until I upgraded.
Cons: The car came complete with 3 baby cockroaches living inside it!! I ended up killing 2 of them but never saw the 3rd one again. I’m just glad one didn’t run across my hand while I was driving down the highway!
review from
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6.8
Counter experience
Pros: The car was great - comfortable and was good fit for all my passengers - we had 6 people
Cons: I was the second person in line and waiting for the Thrifty agent to finish with my friend ahead of me. In the mean time, I let people behind me proceed. Now the agent is helping the premiere customers, then he looks up and say we can also use the Dollar agent to check-in. If he gave us this information as we got to the counter, would have saved us a lot of time.
review from
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8.8
Pros: A good car for Hawaii with some gravel and dirt roads
Cons: GPS
review from
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10.0
Pros: Great, fast online process and terrific service at checkin and checkout!
review from
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10.0
Great vehicle and price
Pros: The vehicle was awesome! All the bells and whistles
review from
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10.0
Pros: Personal was very pleasant, courteous, pleasant, efficient and professional. I got the car I wanted. I was very pleased.
Cons: I have no complaints
review from
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10.0
Drop off at hilo airport was a breeze
Pros: Drop off to take off was seamless at Hilo airport.
Cons: Nothing
review from
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8.8
Pros: A good car for Hawaii with some gravel and dirt roads
Cons: GPS
review from
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8.0
It was not a new car
Pros: Lots of space whit a van !
Cons: The car was very dirty, the car was a lot of bump, graffiti and many miles (over 40 000)
review from
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8.0
Overall good experience
Pros: Pick up and drop off were very easy.
Cons: I did not get the type of car I reserved, I got a "free upgrade" to a large Jeep. Not a smooth handling vehicle and lacked features like Bluetooth.
review from
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8.4
Pros: Very accessible for 4 people and gave us tons of room to pack out for each daily adventures on the big island.
Cons: There was a terrible odor that we believe might have been soy sauce. It was really bad after the vehicle sat locked up in the heat. It wasn't as strong by day 4.
review from
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6.8
Counter experience
Pros: The car was great - comfortable and was good fit for all my passengers - we had 6 people
Cons: I was the second person in line and waiting for the Thrifty agent to finish with my friend ahead of me. In the mean time, I let people behind me proceed. Now the agent is helping the premiere customers, then he looks up and say we can also use the Dollar agent to check-in. If he gave us this information as we got to the counter, would have saved us a lot of time.
review from
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2.0
Cons: There was a long line and only one representative. She was still working on the first person after 10 minutes, then she went to another desk to take in a return. We went to National and drove away before she got to the second person. We were number six.
review from
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2.0
Pros: Nothing they couldn’t honor our reservation didn’t have a car ready for us...
Cons: They could have let us know in advance if they wouldn’t have a car for us...
review from
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4.8
Complete with cockroaches!
Pros: The car was nice and fairly new but I also paid a pretty penny for it. The rental agent was giving me his best high pressure sales pitch and basically hounded me until I upgraded.
Cons: The car came complete with 3 baby cockroaches living inside it!! I ended up killing 2 of them but never saw the 3rd one again. I’m just glad one didn’t run across my hand while I was driving down the highway!
review from
Where can I find Thrifty car rentals in Hilo?
1 General Lyman Field, Thrifty car rentals
Address
1 General Lyman FieldPhone
+1 866 434 2227Top Tips For Renting a Car from Thrifty in Hilo
- 25% of our users found rental cars from Thrifty in Hilo for $41 or less
FAQs About Renting a Car From Thrifty in Hilo
How much does it cost to rent a car from Thrifty in Hilo?
On average a rental car from Thrifty in Hilo costs $49 per day.
What is the most popular rental car from Thrifty in Hilo?
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Thrifty in Hilo.
How many car rental locations does Thrifty have in Hilo?
Thrifty has 1 rental location in Hilo. Take a look at our Thrifty rental location map to find the best rental cars near you.
Does Thrifty have a car rental location at the airport: Hilo Intl Airport (ITO)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Hilo Intl Airport (ITO)?
Yes