Guest Reviews
Overall Rating
6.6
Good
Based on 2,647 reviews
Cleanliness
8.8
Comfort
8.4
Pickup/Dropoff
8.7
Value for money
8.3
Payless car rental prices in Hilo
| Economy | $43/day | |
| Compact | $43/day | |
| Intermediate | $45/day | |
| Standard | $62/day | |
| SUV | $52/day | |
| Van | $57/day |
Pros
"Car was great and clean."
(in 207 reviews)
"Good value for the money."
(in 94 reviews)
"Great car for the price."
(in 108 reviews)
Cons
"Long wait over 45 minutes."
(in 86 reviews)
"Reserved Car was not available"
(in 116 reviews)
"The customer service aspect was terrible."
(in 209 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
long wait
car available
car was great
car smelled
picked up the car
long line
great car
great price
great value
friendly staff
took about five minutes
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9.6
Cons: Everything was cool
review from
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6.0
Pros: Nice people
Cons: I booked an Audi convertible but was left with a Mustang. sobI switched to a hard top sedan because Mustangs are so uncomfortable.
review from
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10.0
Car rental
Pros: Quick and easy
review from
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10.0
Hilo Payless "High Five!"
Pros: Easiest rental experience ever...so easy that I am horrified at all my previous airport rental experiences that are thought were "okay." Friendly service, fast paperwork, upgrade (very exciting) and we were off on our Hawaiian adventure in just a few minutes. Payless is curbside at the airport in Hilo, and after you walk right up to the attendant, we walked across the access road and there was our car waiting in the second row. Couldn't have been easier. I didn't get any "up sell" on insurance or coverage after firmly saying I wasn't interested. Easy drop off as well. In and out of the Payless booth in less than 5 minutes. Again, pleasant attendants and I will definitely use this company again!
review from
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10.0
Great experience
Pros: Free upgrade, very friendly and helpful staff.
review from
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3.2
Scratched Up Car
Cons: counter at ITO was hard to find as Payless was also at the Budget Counter but wasn't clearly labelled so we walked around for awhile and asked people before we were able to find it. Car was also very scratched up with undercarriage damage. Wipers were horrendous and did nothing to clear the rain.
review from
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4.8
Cons: Only accept Credit cards in spite of the reservation was made with a debit card!
review from
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10.0
Excellent Service!
Pros: The staff was very friendly and efficient. Had never rented from Payless so was a little hesitant...no problems
review from
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10.0
No issues
Pros: Easy to pick up and drop off, friendly staff
Cons: Even though it was a Norman car, the leg room was basically non existent
review from
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9.6
Cons: Everything was cool
review from
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10.0
Car rental
Pros: Quick and easy
review from
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10.0
Hilo Payless "High Five!"
Pros: Easiest rental experience ever...so easy that I am horrified at all my previous airport rental experiences that are thought were "okay." Friendly service, fast paperwork, upgrade (very exciting) and we were off on our Hawaiian adventure in just a few minutes. Payless is curbside at the airport in Hilo, and after you walk right up to the attendant, we walked across the access road and there was our car waiting in the second row. Couldn't have been easier. I didn't get any "up sell" on insurance or coverage after firmly saying I wasn't interested. Easy drop off as well. In and out of the Payless booth in less than 5 minutes. Again, pleasant attendants and I will definitely use this company again!
review from
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10.0
Great experience
Pros: Free upgrade, very friendly and helpful staff.
review from
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10.0
Excellent Service!
Pros: The staff was very friendly and efficient. Had never rented from Payless so was a little hesitant...no problems
review from
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10.0
No issues
Pros: Easy to pick up and drop off, friendly staff
Cons: Even though it was a Norman car, the leg room was basically non existent
review from
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6.0
Pros: Nice people
Cons: I booked an Audi convertible but was left with a Mustang. sobI switched to a hard top sedan because Mustangs are so uncomfortable.
review from
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3.2
Scratched Up Car
Cons: counter at ITO was hard to find as Payless was also at the Budget Counter but wasn't clearly labelled so we walked around for awhile and asked people before we were able to find it. Car was also very scratched up with undercarriage damage. Wipers were horrendous and did nothing to clear the rain.
review from
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4.8
Cons: Only accept Credit cards in spite of the reservation was made with a debit card!
review from
Where can I find Payless car rentals in Hilo?
1 General Lyman Field, Payless car rentals
Address
1 General Lyman FieldPhone
+1 808 961 0660Top Tips For Renting a Car from Payless in Hilo
- 25% of our users found rental cars from Payless in Hilo for $39 or less
FAQs About Renting a Car From Payless in Hilo
How much does it cost to rent a car from Payless in Hilo?
On average a rental car from Payless in Hilo costs $44 per day.
What is the most popular rental car from Payless in Hilo?
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Payless in Hilo.
How many car rental locations does Payless have in Hilo?
Payless has 1 rental location in Hilo. Take a look at our Payless rental location map to find the best rental cars near you.
Does Payless have a car rental location at the airport: Hilo Intl Airport (ITO)?
Yes
Does Payless offer shuttle or airport pick-up services from Hilo Intl Airport (ITO)?
Yes