Reviews for Hertz in Kalamazoo
- All reviews 100%
May 22 2017
Staff was wonderful!!! Thanks Liz
Pros: Liked the great and fast customer service
Cons: Didn t like that kayak allows over booking putting the hertz staff in a stressful situation
Apr 3 2017
Cons: Arrived at the airport on time. No one at the desk for at least 20 min. 9:30pm so was in the process of canceling and switching to Avis when he finally showed up. He left the airport to get something to eat......when he knew the flight was arriving. Not a smart move.
Mar 8 2017
Pros: It was convenient and I don't have to drop thru hoops
Cons: I order a car and they said I'll be getting a bigger car. I got a compact car very small
Mar 6 2017
Pros: The pick up was simple and the drop off was as easy as parking and putting the keys in the lock box. The car was very clean and it got the job done.
Cons: Perhaps I should have read all the fine print before deciding to rent the car, but the $200 hold on my card was unexpected. It returned to my account the day I dropped it off, but it caused a cash flow issue and I had to put off writing a check because of it.