Book Hertz car rentals in Lansing

Reviews for Hertz in Lansing

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car was cleancar available

friendly staffrented a car

pick up the carpick up and drop

2.0

Pros:NOTHING!Cons:The Hertz office in the Lansing airport was closed when we arrived to pick up the car at 9:30ish pm. Upon calling the 800 number for Hertz we were told to find a way to Detroit to pick up a car from that airport!! When communicating to the person in the call center that we had just flown from SFO to Detroit and then to Lansing, he had no idea of the distance or what he was really requesting us to do. When we indicated that we would Uber to a family members house and return the next morning to pick up the car and that we expected to be refunded for 1 days rental plus the Uber cost we were told that no discount would happen and this was Kayaks problem, not Hertz because the Lansing airport Hertz office is never open at 9:30 at night. While I tried to get them to understand that this was their problem as Hertz had signed a contract with Kayak and was responsible for the programing and metrics within the automated purchasing program I got no where with the first person I spoke to or the their supervisor. Reluctantly we agreed to return the next morning to pick up the car and pay the full price as I knew I would be contacting Hertz after our vacation. However, we returned the next morning to find that they could not find the reservation, and after finally locating it they did not have the car ready and we would have to take a Toyota Corolla or wait and another hour for the Nissan Rouge to be cleaned. Then to add insult to injury they wanted an extra $13.99 to register my wife as a second driver because we are lesbians! We were told that our relationship was not recognized by them! REALLY!!!! Angry beyond belief, and no other car rental counters at the airport open, we were stuck with the two folks at the counter that refused to budge and refused to contact their supervisors as we requested. So we accepted the DIRTY Toyota Corolla and will be requesting reimbursement of the $809 cost to rent the car from Hertz! Is Kayak able to help us obtain a full refund? Does Kayak really want to continue a relationship with Hertz when then do not recognize gay couples? I look forward to hearing from you. Teresa Barker 415-730-2991Reviewed Aug 30 2020

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8.4

Pros:Friendly staffCons:The car smelled like cigarettesReviewed Sep 26 2020

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6.0

Pros:YesCons:Have the van there, I might get one todayReviewed May 11 2021

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4.0

Cons:I reserved a cargo van several weeks in advance. They called the night before my schedule pickup date to tell me there were no vans available.Reviewed Jun 28 2021

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10.0

Excellent in every way!Pros:Easy check out and check in. Smooth ride and great gas mileage.Reviewed Jun 23 2017

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4.0

The car smelled like smoke and the steering wheel and gear shift was dPros:The gas mileageCons:Car made an awful soundReviewed Oct 7 2017

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10.0

Cons:Everything was excellent.Reviewed May 8 2019

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2.0

Cons:EverythingReviewed Apr 3 2017

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10.0

Wonderful Hertz experience at LansingPros:We were second in line, the young man at the counter, Pettiway (I think) greeted us immediately, finished the order of the man in front of us, while professionally answering the phone. He was busy, but very adept at handling all of us. When it was our turn, he had our information ready and we went through the ordering process. As we were visiting, we told him that we were from a one stoplight town and looked forward to the adventure of driving in a big city. He had our car delivered under the overhang, in the most convenient place for us to exit the airport. He also came out to make sure that we were all set to go before we left the area. Now that's service. While I loved working with this young man, he should be promoted to training staff so that everyone gets this wonderful treatment. Hertz should want this kind of friendly professionalism spread through the company.. He has all of the skills to moves well up any corporate ladder. If you are smart, you will want it to be HertzReviewed Jan 25 2016

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10.0

Pros:Friendly staff and easy drop offReviewed Jun 9 2019

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6.8

Kia Rio a no goPros:Windows were unwashed which is a problem in January. No cruise control is a huge problem. Why is this car even in the rental fleet? Hertz rental staff was excellent.Reviewed Jan 19 2016

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• Has the Hertz rental car policy in Lansing changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Lansing?

  On average a rental car from Hertz in Lansing costs $55 per day.

• What is the most popular rental car from Hertz in Lansing?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Hertz in Lansing.

• How many car rental locations does Hertz have in Lansing?

  Hertz has 1 rental location in Lansing. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Capital City airport (LAN)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Capital City airport (LAN)?

  Yes