Reviews for Alamo in Memphis
- All reviews 100%
Based on 67 reviews
Jul 19 2017
Pros: Price was great with no surprises or hidden costs.
Jun 23 2017
Pros: The staff was courteous and was in and out with rental within 10mins...Amazing experience!
Apr 22 2017
Cons: Agent should clearly show in advance what the best option is for gas replacement. Ambiguity there was extremely annoying. Needs to completely avoid feeling like being sold something more than necessary.
Apr 18 2017
Skip the Counter
Cons: After going through the skip the counter process online, my car was not at the garage to pick-up (there were no Alamo cars in the garage). Took an additional 20-30 minutes to get resolved.
Apr 5 2017
Pros: Fredde at the pick up was extremely nice and accommodating! The guy at drop off - not so much.
Cons: The guy at drop off acted like he didn't even want to take care of my return.
Apr 3 2017
Pros: Great price and service on pick up and drop off
Apr 1 2017
Pros: Quick in and out nothing
Mar 7 2017
Pros: The customer service was excellent from picking up the rental to returning the rental.
Feb 26 2017
Bait and Switch
Pros: The car I reserved was not ready. I was given upgrade.
Cons: Getting to counter and informed of a $300 deposit hold on my credit card effective the day before. Poor tactics. Poor. Just disclose that information upfront. Contance
Jan 31 2017
Quick and easy
Pros: My size car was available, process was done in about 15-20 minutes. Great rate on a SUV only thing a $150 deposit required even with my credit card.
Dec 8 2016
Cons: The van is too small. Please invest in a larger van. The rear seats are too small.
Nov 29 2016
Pros: I liked the ease of drop off. I loved that I was greeted by someone. It was also comforting to hand the keys to an actual person. His scanner had the ability to check the car in and he handed me a receipt promptly. That was great!
Oct 26 2016
Pros: Great staff, very accommodating and professional
Oct 13 2016
Pros: Very friendly and positive experience
Oct 9 2016
But I don't want a free upgrade
Pros: Good service and organized.
Cons: I wanted a particular type of car for its fuel economy. But of course they didn't have that type of car at all so I got free upgrade to pay for more gas...
Oct 6 2016
Pros: Every thing was amazing except the price I felt it was a bit pricey.
Cons: Just the price
Sep 20 2016
Not enough staff at this location
Cons: Waited in line for over an hour. They had one person working. Once I did get my paperwork I went to the next area to find they had no cars left.
Aug 16 2016
Good Value and Comfort!
Pros: Got a compact car but was upgraded free to a standard SUV by the greetor (her name was Regina - she was an amazing person and full credits to her for the gesture). Regina was very sweet, helpful and courteous. Loved the car, its comfort and everything.
Cons: Was charged extra even though I returned it within the 4 day period for which I booked. I said I want to return by 11pm on Monday night but I returned on Tuesday morning. Technically it was still within the 4-day period but I was charged $25 extra. Since I was rushing to work, I couldn't follow up with Alamo but this was a minor sour thing.
Jul 18 2016
Pros: Very comfortable.
Cons: The vehicle smelled like cigarettes.
Jul 9 2016
Cons: I didn't like that I asked for a small car and they didn't have any then they said they could upgrade me to an suv for 50 dollars more. WHY should I have to pay 50 more just because they didn't have the car I wanted?
Jul 7 2016
No Cars Available During Pickup - Long Wait
Pros: Very nice clean, comfortable car. Price was reasonable.
Cons: Long line for car pickup, only one agent working. Received key and was told to go outside to pick up the car, there were no cars outside. Waited almost an hour for a car. Both of these delayed our trip considerably.
Jun 15 2016
Great Customer Service
Pros: I really enjoyed my experience with Alamo. We had a small hiccup in the beginning but it was quickly fixed. Overall it was a very pleasant experience!
May 8 2016
Cons: That there was no one at the check in counter when I got there. I waited for 15 minutes before I saw anyone behind the counter.
Apr 29 2016
Be more detailed
Pros: Nothing but the staff was very helpful and friendly
Cons: You didn't include that we would need a credit card!!
Feb 15 2016
Cons: The staff were very rude and unhelpful at the Memphis airport. They said we could not pay except with a major bank card which I had. However, they would not accept it because they said they could not run a debit as a credit card. Luckily, I had another credit card on me, but then they insisted on breaking the rental down into two separate transactions as we were renting Saturday-Monday but returning the car in New Orleans. They said we could return on Monday and renew the rental for one day, returning to New Orleans Alamo by 7PM Monday night. However, when we returned on Monday, they refused to do so as we were considered a "walk-up" despite having a rental already. The staff made us leave, get on the internet, and make an additional reservation before they would fulfill our order. We also had to change cars for no apparent reason. Nothing was explained to us and the staff members were rude and unhelpful overall.
Jan 1 2016
Pros: The car was clean and the drop off was pretty simple.
Cons: Pickup was a hassle and took much longer than it should have. After flying all day, we just wanted to quickly get our car and get to our family, but the pickup agent made sure none of that was easy. The guy was trying to nickel and dime us with every feature and upgrade, and when he gave us prices he never mentioned that any of the prices he was giving us were per day. He'd say stuff like "it's only $4.99 for tire coverage." I just felt like he was being purposefully vague to mislead us. He also wouldn't let my fiancé pay with her card without us adding her as a driver since the car was under my name. All in all my experience with the pickup ruined my overall experience. I won't rent from Alamo again.
Nov 30 2015
Pros: Pick your own car
Cons: Late charge by the hour rather than by 15 min increments
Nov 28 2015
Pros: good and friendly
Oct 12 2015
Quick, easy and on my way
Pros: Quick, good value and no delays. Staff behind counter didn't hold me up trying to sell me on everything from insurance coverage to upgrades to gas plans. I told them up front what I wanted and nothing more and she processed me without making me go through the Q&A. Return of vehicle was a non-event as well. Thanks!
Cons: nothing comes to mind.