Reviews for Enterprise in Memphis
- All reviews 100%
Based on 42 reviews
Feb 11 2017
Pros: Pick up was fast, convenient and easy! Drop off took a little long as there was only one person checking in vehicles and it was busy.
Feb 9 2017
Cons: Despite reservations, the cars are not ready at that time.
Jan 13 2017
Cons: did not appreciate the fact that the price almost doubled because i was using the car one way.
Jan 6 2017
Pros: The representatives at the airport were very helpful a both airports The only problem was that the sigh at the airport for enterprise at Nashville was small and not properly located
Dec 18 2016
Pros: Great rate
Cons: After hours dropoff was a little unclear
Dec 7 2016
very smooth service - thank you
Pros: courteous and efficient service
Dec 7 2016
Pros: My reservation was for 6pm. I called and made them aware I was on my way due to my ride arriving late , guy says well take care of you when you arrive. got there at about 6:10 and the door was locked. The person at the counter just stood there not even acknowledging I was at the door so I never got the rental.
Cons: That I was ignored this was a very important trip concerning my future and I missed it.
Nov 29 2016
Overall, Good Experience
Pros: Drop off was quick and easy. Customer service rep was also very prompt in going through the paperwork and getting us on our way so we could catch our plane.
Nov 16 2016
cost not clearly stated
Cons: you price said $150 and I was charged almost double. The car's key did not work and they wanted to charge me to change cars, The windows were filthy. Won't be using Kayak
Nov 12 2016
Cons: I was not aware I needed my insurance card. It was not required at other car rentals. It took time to contact my insurance company to get the information. The biggest issue was the car was not cleaned. There were food crumbs all over the dash and console, windows dirty, etc. THE SMOKE SMELL WAS TERRIBLE.When I brought it back 5 days later it still stank.
Oct 24 2016
Pros: Went out of their way to get a car that would fit a wheel chair for me!!!! The whole staff are great!!!!!
Oct 19 2016
Cons: Did not like the Chevy Cruz. Thought we were getting a Toyota Corola
Oct 12 2016
Fast easy reliable
Pros: It took less than 10 minutes to walk in and drive out
Cons: The car did smell like cigarette smoke
Oct 2 2016
Very impressed with exceptional customer service!
Pros: Very easy return! Very helpful staff
Sep 27 2016
Cons: The website that we reserved our car on told us that we would be able to rent a truck under the age of 25 with additional charges. We were told once we got there that we were not able to rent because of our age. The website needs to be more clear about this situation, we were stuck with no vehicle and had to cancel our plans for the weekend because of this.
Sep 27 2016
Pros: your people were very helpful and courteous.
Cons: my charge was more than what was quoted online. i'll be calling enterprise to fix this.
Sep 17 2016
Pros: Car drive very smooth Nice young man called us to confirm and did nice check in
Cons: Rear view mirror kept falling off-good for laughs but not safety Car not super ckean Big blind spot
Sep 11 2016
Car wasn't ready, didn't get what we reserved
Pros: Location was convenient and a nice office. The staff were very polite, however they were not immediately helpful when our car was not ready.
Cons: The car we reserved was not available due to the fact that it was Labor Day weekend and the volume of rentals. The Enterprise staff assured us that 1 or 2 people who were returning a compact car at the same time of our rental would be arriving, but those renters didn't arrive on time so we were waiting around until Enterprise made a judgment call to give us an upgrade to an SUV. This seems like a solid solution but the SUV smelled terrible of smoke so we immediately had to take it to CVS for Febreeze and leave the windows open for a day or two to try and clean the car.
Aug 21 2016
Cons: See above
Aug 13 2016
Pros: Nice people fair price
Cons: Nice car but lacked power but I choose
Aug 1 2016
First Class all around
Pros: Over all every thing was professional , expediant and ran like a well oiled machine
Cons: The air freshner in the vehicle was kind of funky
Jun 18 2016
Pros: We had our rental for a little over two weeks. We had no problems whatsoever and we literally drove across the country and back.
Jun 14 2016
Highly recommend enterprise in Memphis on Union S
Pros: Drop off in Memohis was fast, courteous, friendly and helpful. All credit goes to Torrence. Will only rent from Enterprise because of Torrance Williams.
Cons: Awful experience picking up car in Nashville. Wanted to give me a smaller car and I paid for. Finally agreed to give us a Jetta for an intermediate car. However could not charge the phone because a fuse was needed for the cigarette lighter. Was told I had to take the car to a tire place to get the fuse replaced. I reluctantly agreed to do this. When I arrived at the car place for the fuse I would told I would have to wait at least a half hour. This was totally unacceptable for a customer. Return to enterprise who again tried to give me the compact car. After expressing my displeasure I was finally given a Chevy Malibu.
Apr 29 2016
Pros: Quick drop off. Great customer service. Went the extra mile to get my reciept. These guys understand you don't have time to fool around with fluff. Get in, out and on the road.
Feb 25 2016
Pros: Very pleasant employees even at 1030pm. Solid customer service and not pushy on all the option add-on services/charges.
Cons: Seemed unprepared for reservations. The lot had three mini-vans available and otherwise we had to wait for the employees to bring up new cars. To make up for it, they gave me a very nice upgrade, but would have saved me time and them money if they were simply prepared with the vehicle I reserved.
Feb 1 2016
Convient, Friendly and More than Expected
Pros: " $25 Walk - Away Insurance "
Cons: No Complaints Here
Dec 25 2015
Pros: The service people were friendly and efficient! I was pleased with the value.
Cons: We had to go to two locations to check in.
Dec 4 2015
Pros: The rental process through Enterprise in Memphis is exceptionally quick and well organized. People are friendly, professional. From the moment you get to the check in through the drop off, everything is completely hassle free.
Dec 2 2015
The Enterprise employees closed up early
Cons: The Enterprise desk decided to close-up early and the rental desk that was supposed to cover for them was useless. Basically, that guy told us to go to the rental desk upstairs for service, but everyone had gone home up there too. It was just before midnight when all of this was happening and fortunately the Avis employees were still there because they hooked us up. Based on this experience I would never recommend renting with Enterprise and especially not out of the Memphis airport.
Nov 8 2015
Cons: Connection to Car's Bluetooth did not work no matter how often I tried.