Reviews for Hertz in Raleigh
- All reviews 100%
Jun 18 2017
My reservation was for the wrong city?
Cons: When I arrived in Boston I was told my reservation was made for Raleigh (the city I came from), and that they may not have a car available for me. Hertz was able to rent me a car however told me that they could not refund me the $200+ dollars for the pre-paid rental for Raleigh, even though we canceled it at the counter. I contacted their Support and was told a grievance would be filed and I would receive an email the next business day. Its been a week and I'm yet to receive any email. I doubt I'm ever going to receive a refund for the pre-paid rental, and with a $200 loss over a mistake I didn't make I don't see how I could ever trust Kayak to book a trip again.
Jun 13 2017
Location was closed at stated pickup time
Cons: Kayak let me choose a pickup time for a car that the rental office was closed for the day without notifying me of this fact. I wasted an hour driving to the pickup location only to find that they were closed!
Jun 11 2017
Cons: they charged me more that what I paid for, as apparently the amount of tax was miscalculated.
May 30 2017
Pros: Staff was very quick and supporting. It was a RAV4 which was nicely maintained. It did not give any trouble. I had hired it for 13 days. It was returned on Saturday and office was closed so left the car at the office and dropped the keys in the drop box which was a convenient mode. I have not received the final bill so no comments could be offered if any deviation has been made in the agreed charges.
Cons: The car did not have a navigation system which is big negative point as it was not possible for a foreigner to drive without the navigational assistance. so i had to purchase the device which added to the cost. it would be appropriate if each car is equipped with this device as it would add to the service value.