Reviews for Hertz in Raleigh
- All reviews 100%
Aug 30 2016
Pros: Rental process was fairly quick.
Cons: I failed to check the gas gauge before leaving and got 34 miles down the road and had to stop and fill up the car which had only a quarter of a tank in it. Spent a half an hour on the phone going through 9 different people before the last one told me she would put in the file that I was returning the car with half a tank as we agreed. Was going to return the car 8 hours early but was running behind and called to let them know I would be about an hour late and asked if my records show the gas agreement and was told no information was in the system about this. He said he would do it. Returned the car and was told again no information was in the system. Showed my gas receipt and the manager finally fixed the problem. Will never rent from Hertz again because of this.
Aug 29 2016
wrong car, replacement had to be brought back and
Cons: they did not have our car and the replacement was so bad we had after a couple of day trade in on a cargo mini van
Jul 12 2016
Gas, dirty and late
Cons: They tried to charge me for gas, even though the needle was past the full mark, because I didn't have a receipt, which I was never told I needed. Guess it was on the 5 page contract. The car was dirty The car was not ready when I left the counter to go pick it up. Had to wait in line to be told they hadn't washed it yet.
May 7 2016
Pros: It was a convenient location for pick up & to drop off the rental car. Staff was courteous.