8.0
Insurance isn’t exactly what I understand. Hertz in Brazil is operated by Localiza, any moment Kayak mention that, help you to find the rental place.Reviewed Aug 13 2022
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2.0
I booked a rental at Hertz. Hertz didn't exist, for several years already. We went to Localiza, which used to be a partner of Hertz. They didn't see our reservation, because they told us they are not Hertz. The type of car we booked "Wagon" was not available, they never even offer that type of car. The price was a lot higher than what we reserved. The car they gave us had some damage and was not filled up to the max. They gave us a second car in better condition and full of gas. How is it possible that you make a reservation at a company that doesn't exist? For a car they don't have (ever)? And we have to pay a lot more to finally have a car.Reviewed Jun 21 2022
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6.0
Pros:Pick-up staff was awesome. From the shuttle driver, to contract agent and agent inspecting the car. Great experience!Cons:Cleanness. Car was delivered to us with used face cover mask in the compartment glove. Pencil and paper in the pax door and windshield wiper washer reservoir empty! (found it out while driving in the rain) :(Reviewed Jun 27 2021
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6.0
Cons:The hertz partner in Brazil did not treated my fairly at the check in and try to raise the price and change the agreement without my approval. Car was with defectsReviewed Jun 14 2021
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10.0
Cons:The insurance: have in the web and in the local place to pick up car. What is the correct???Reviewed Jun 11 2021
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10.0
Pros:Drop off super easy with Carlos and driver Edinilson taking me to the airport. Pick up super easy too.Reviewed May 3 2021
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2.0
Cons:They raised the price without considering the previous reservation. It seems there is no relationship between Kayak and Hertz.Reviewed Jan 7 2021
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7.6
Cons:They didn’t have the vehicle that had been reserved.Reviewed Apr 27 2019
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10.0
Pros:Brand new carReviewed Jan 17 2018
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10.0
Cons:Very friendly and helpful costomer serviceReviewed Oct 19 2017
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